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IBM Process Mining

IBM Software | 1

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External reviews

155 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

One of the game changer softwares from IBM

  • July 24, 2022
  • Review provided by G2

What do you like best about the product?
We're using this IBM data mining software for understanding our customers more better, this data driven approach help us to generate more lends. In addition, it helps to know key insights from the raw data that lead us to more actionable points for our divisions.
What do you dislike about the product?
I think it expenses tool for the business so I doubt if small and medium enterprises can afford it.
We also face problem when the data is too big so I think it can be improved with AI.
What problems is the product solving and how is that benefiting you?
It helps to adopt data driven approach more accurately and helps to improve business processes.


    Kunal T.

Helps to create a data-driven business approach

  • July 18, 2022
  • Review provided by G2

What do you like best about the product?
AI and ML helped us to achieve a massive growth in a short span of time which was not possible through our traditional methods. We saved approx 100 hours per month from automating repetitive tasks. Overall, we enhanced productivity effortlessly.
What do you dislike about the product?
As we were using an AI-rich solution for first time, we were some nervous and it seemed a bit complex. Onboarding should be more simplified for beginners.
What problems is the product solving and how is that benefiting you?
It helped us to optimize business processes (especially marketing practices) and get the most out of it. We analyzed the behaviour of processes, and identified the errors and improper actions that needed to be looked out. We gathered critical data from almost every process and marked important trends and elements.


    Mohamed M.

A necessary tool to collect process information using IBM Process Mining

  • July 12, 2022
  • Review verified by G2

What do you like best about the product?
I like IBM Process Mining because I can identify blockers and bottlenecks in the process. I like that it helps speed up processes quickly and verify, retrieve documents, and update process information.
What do you dislike about the product?
I would like to see improvements in the visualization of the processes and change the integrated modules.
What problems is the product solving and how is that benefiting you?
Since using IBM Process Mining to gain insight into our processes and improve estimate and decisions to achieve our goalsh, so far so good.
Recommendations to others considering the product:
It is ideal for any company, I highly recommend it because it is easy to use.


    Margaret S.

IBM Process Mining daily data mining boost tool

  • July 06, 2022
  • Review verified by G2

What do you like best about the product?
I like this data mining tool that reduced my use of virtual wizards to recompile routine data, I like the approach and support it is part of the product and it always helped us a lot at the beginning of the implementation.
What do you dislike about the product?
We had some problems at first but support was able to fix them, the only problem so far is the buttons being hard to find.
What problems is the product solving and how is that benefiting you?
We are very impressed with this tool, we used it mainly for data scraping and saved hours of time-consuming work and were able to set up the workflow properly.
Recommendations to others considering the product:
If you are looking for a process mining tool, I highly recommend IBM products.


    Dennis M.

Low code process mining tool is awesome

  • June 16, 2022
  • Review verified by G2

What do you like best about the product?
It is an excellent tool to collect individual data and have a combined view of the processes. It's really good to get an idea of what's really going on and how the mining process works. I like the functionality to assess the conformance and compliance of a process.
What do you dislike about the product?
Collecting data from complex systems is sometimes difficult, that's the only drawback of this product.
What problems is the product solving and how is that benefiting you?
We are satisfied with this product, it is excellent, powerful and easy to use and we were able to perform process mining analysis easily.
Recommendations to others considering the product:
It's easy to use and you don't need to learn programming to use it. I recommend it to you.


    Consumer Goods

good tool to explore process mining

  • June 10, 2022
  • Review provided by G2

What do you like best about the product?
It is very easy to connect to our source systems using powerful scripts
What do you dislike about the product?
user interface can be improved. few of the tools like celonis and UI path can be referred.
What problems is the product solving and how is that benefiting you?
It is giving me end to end view of my process.


    Consumer Goods

Good tool to capture process insights

  • June 08, 2022
  • Review provided by G2

What do you like best about the product?
I loved the social analysis part of the tool which helped us in taking a few hiring decisions
What do you dislike about the product?
The User Interface can be improved and can be benchmarked with industry competitors
What problems is the product solving and how is that benefiting you?
It helps in capturing process insights that are difficult to document manually


    Consumer Goods

It has been going good so far

  • June 08, 2022
  • Review provided by G2

What do you like best about the product?
Powerful scripts help us in connecting with source systems. I liked social analysis part of IBM Process mining
What do you dislike about the product?
There is a scope for having more sets of process connectors for ready use. User interface can be improved by considering top products like Celonis
What problems is the product solving and how is that benefiting you?
Uncovering process insights that are quite difficult to understand if documented manually.


    Raul B.

End-to-end process visualization and great analytics to unlock insights

  • May 22, 2022
  • Review provided by G2

What do you like best about the product?
Excellent product that helps us with an end-to-end process visualization to determine bottlenecks and inefficiencies in our software development processes and a great analytical tool that provides us with data-driven insights to know the root cause of the deviation and effectively monitors all the processes to ensure that they are functioning as intended.
What do you dislike about the product?
Nothing to dislike about IBM Process Mining. Easy to use and user-friendly interface that allows easy manipulation. The implementation process was a smooth one and a very supportive team with responsive feedback and always available 24/7.
What problems is the product solving and how is that benefiting you?
-Improved workflow.

-Quick and easy process visualization.

-Great analytics that helps unlock insights.

-It is easy to track the process from the start to the end.

-Improved performance and productivity.
Recommendations to others considering the product:
Great product that helps with end-to-end process visualization and great analytics to identify bottlenecks and inefficiencies in your processes and continuous monitoring to ensure that they are functioning as intended with improved performance to complex workflow and increases productivity.


    Information Technology and Services

Emerging Process Mining Service!

  • May 20, 2022
  • Review provided by G2

What do you like best about the product?
Best part of Process mining from IBM is the seamless integration of the platform with other IBM services. We built use cases integrating data refinery and watson capability from IBM
What do you dislike about the product?
Process mining capabilities need improvement for discovery phase as with increased complexity of workflow it is hard to map all the possible ways to build optimized process
What problems is the product solving and how is that benefiting you?
Process optimization opportunities we were able to secure using IBM Process Mining. Also it helps to find the loopholes in existing process we didn't considered or were hindered.