Sign in
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

43 AWS reviews

External reviews

178 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Andrew W

Tells us about vulnerabilities as well as their impact and helps to focus on real issues

  • August 29, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a couple of functions for us and our whole development. It scans all the code in our GitLab or our code repository and looks for any hard-coded passwords or keys or any insecurities. It checks if we have any old deprecated components within our software and points that out.

There are a couple of gates that we can set up. When we are pushing the code out of the repos into AWS, it finds any high-severity vulnerability. This is configurable, but we have critical, high, and medium severities. If it finds any, it blocks the push and puts some notes in for the developers to go in to remediate the issue before they can push the code into AWS. Let us assume the code is good in GitLab and gets over to AWS. It then does a couple of things on the AWS side. It looks at the overall infrastructure and how things are configured. There may be things in AWS that are misconfigured or old components that were manually built or deployed without going to GitLab. It points them out.

How has it helped my organization?

I have been very happy with the evidence-based reporting. It is not just theoretical. It scans the code or looks at the AWS environment and pulls back the details that tell us that this is a vulnerability. We have a good understanding of why it is a highly-rated vulnerability. It makes it much easier to prioritize and then go through and remediate the issue.

Agentless vulnerability scanning has been very good. It pulls back quite a bit of information that is actionable by our team.

Singularity Cloud Security includes proof of exploitability in its evidence-based reporting. That is critically important because especially in large environments, when you run scans or use the vulnerability scanning tool, you might be inundated with results. It takes a long time for analysts to go back through and validate whether it is a true positive or a false positive. Singularity Cloud Security can eliminate a lot of false positives or almost all of them, and we can focus on something that is a true issue, as opposed to wasting our time and resources.

The Offensive Security Engine is doing the attack path management. That is one of the most critical features to us because it tells us that we have this misconfiguration here, or we may have a secret or some vulnerability here. It tells us about the impact and how an attacker could exploit that to gain persistence in our environment and install data. We have a true impact of why this is important and why we need to fix it. With scanners like Rapid, Qualys, and others, we get the credentials and we get a scan, but then we spend an inordinate amount of time looking through reports and trying to figure out:

  • Where do we spend our time?
  • What do we prioritize?
  • What is remediated?
  • What is it that we can remediate?
  • What is it that we can take action on and make an improvement in the environment?

It is very frustrating when you are spending hours only to run down something and realize it is a false positive, and there is nothing you can do to make a positive impact. Eliminating all those false positives really helps us.

We have had very good luck with the IaC. For us, it is hugely valuable because we can catch things very early in the process before they get promoted into production. In case something flips through or escapes, it still helps you to find it.

We started seeing its benefits literally the day after deployment. The only reason I say the day after is because we ended up working on it kind of late in the afternoon. We got things set up, and it took a few hours for results to start populating, but its benefits were very apparent when we started looking through the reports and dashboards.

Singularity Cloud Security significantly helped reduce the number of false positives we deal with. The biggest aspect for us is allowing the security and development teams and DevOps to be much more efficient. As opposed to spending 80 hours going through some big reports, we are able to cut that down to a fraction of the time and make a positive impact on the environment. We are not chasing a bunch of dead ends.

It has made a great impact on the risk posture. We are also able to look at the trends over time in terms of where we started and what we remediated. You can see the environment getting more secure as we keep knocking down vulnerabilities.

Our mean time to detect is much faster. It is a much lower number there. There has been a significant change in the number of vulnerabilities remediated or per hour of investment from the engineering and security teams. By implementing this tool, we are able to do a lot more with the same team size and remediate things much faster than before.

It has made it much easier for these disparate teams to have the conversation in terms of what needs to be prioritized and fixed, and then it has given a lot more information. It eliminates some of the he said, she said, or some of the frustration that can happen between different teams because one team is looking at a tool they are familiar with and the other team has a different tool. Historically, there were some disagreements in terms of what issues exist in the environment and where we should spend our time in terms of trying to make improvements and remediate.

What is most valuable?

Our favorite feature is attack path management. If you have an S3 bucket that is configured to be publicly accessible, it will look and inform you that it is publicly accessible. If someone gets in this bucket, they could ultimately traverse, get into this RDS, and do something negative or detrimental to the environment there. You not only get to know about vulnerabilities and misconfigurations but also some of the actual impacts of having these vulnerabilities. It is not just a raw data dump.

So far, it has been very easy to use. It gives very rich information or a lot of details about the findings. It has a lot of links to go back into GitLab or into AWS to validate the CDF configuration, and then it gives a lot of guidance for remediation.

Standing it up was pretty straightforward. We did get assistance from SentinelOne SE at the time of the trial to ensure that everything was configured and working correctly.

What needs improvement?

Looking at all the different pieces, it has got everything we need. Some of the pieces we do not even use. For example, we do not have Kubernetes Security. We are not running any K8 clusters, so it is good for us.

Overall, we find the solution to be fantastic. There can be additional education components. This may not be truly fair to them because of what the product is going for, but it would be great to see additional education for compliance. It is not a criticism of the tool per se, but anything to help non-development resources understand some of the complexities of the cloud is always appreciated. Any additional educational resources are always helpful for security teams, especially those without a development background.

For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

We have not had any issues with stability. It has been solid on that front.

What do I think about the scalability of the solution?

We are not huge, so we have not run into any sort of scalability problems at all. We are running only six or seven subscriptions in AWS. Our bill in AWS is less than 20K a month, so it is not huge.

How are customer service and support?

I have talked to SentinelOne support multiple times, but not on the cloud-native security front. I cannot add anything on that side.

Which solution did I use previously and why did I switch?

I have not used any other tool at this company. In the past, I have used some different tools.

How was the initial setup?

It was very easy for us with one exception. We had a mono repo, and we worked it out with the SentinelOne security engineering team. We got some direction for them in terms of how to do some of the code-blocking configuration, but it was a pretty straightforward and quick setup.

It took us three weeks maybe, but it was not like we spent three weeks heavily. We did it slowly. We did most of the deployment in a couple of hours, and then we had some check-in meetings over the next few weeks to go through and just check on it, become familiarized with the system, and then ask questions. The initial deployment took less than a day and then learning, discovering, and getting familiar with it took us a few weeks.

It does not require any maintenance from our side. We may have some sort of maintenance to do. For example, we are planning to acquire assets from another institution. They are on-prem, so we will have to build up their AWS environment. Once we build out that environment, we may need to make some changes in SentinelOne so that it picks up those new environments. That is a guess. We have not done it yet.

What about the implementation team?

We literally did it with SentinelOne SE. They provided all the setup work for us. We did not pull in a third party.

What's my experience with pricing, setup cost, and licensing?

We found it to be fine for us. Its price was competitive. It was something we were happy with. We are not a Fortune 500 company, so I do not know how pricing scales at the top end, but for our cloud environment, it works very well.

Which other solutions did I evaluate?

We did look at Wiz, Orca Security, and Palo Alto's Prisma. We also looked at Lacework and ultimately settled on SentinelOne for a couple of reasons.

We did like the functionality provided by Palo Alto, but the way their licensing worked was frustrating, to say the least, and the cost was fairly high. We found it unaffordable.

Lacework was still at an early stage. We did not feel that they provided all the functionality we needed, so we did not feel the confidence there.

Wiz is a dominant player in the market. I have a lot of respect for them, but it did not provide all the reporting and data we needed. Especially for the price point, it was affordable for us.

In the case of Orca Security, in the previous organization, we saw some pretty glaring false positives, which turned us off on that platform.

What other advice do I have?

To new users, I would say that like any tool, you need to sit down and learn what the tool can do. Understand your objectives and then work through to make sure the tool meets your needs. It is straightforward and easy to use.

I would rate Singularity Cloud Security a ten out of ten at this point.


    reviewer2535045

Helps prioritize and solve issues, and provides good visibility into the threat landscape

  • August 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

We are running the entire cloud base on AWS infrastructure. The major use case for this product is cloud misconfiguration because a lot of changes keep happening in our environment. There are multiple teams and multiple verticals within our organization. We have different verticals across different business units. They have their local IT infrastructure teams, and all these teams are making changes.

We have IT admins at multiple locations. There is a team of 10 to 12 members. It was a challenge to manage cloud security when they made changes, spun up new servers, or created new instances for new projects. Cloud misconfiguration was one of the major areas where we saw issues because things were not getting created as per the process or security protocol. When they are creating instances, they are not aware of the implications and the security incidents that may happen by keeping certain ports open. They might not be aware of the security issues that may come up. So, cloud misconfiguration was one of the main reasons why we opted for this product.

Another reason was to have a dashboard for the management and for the centralized team. We are a part of the centralized team that is taking care of the entire platform. It is very necessary for us to keep track of the changes and see if any P1 or critical security incidents are open. They are a risk to our organization's security. We wanted to have such visibility. Manually keeping track of those changes and open issues was very difficult for us.

How has it helped my organization?

It highlights critical or high-priority incidents. That is helpful. When we have a lot of issues on the dashboard, we can at least prioritize them based on the severity. We target critical incidents first and then move to the high-priority incidents. We still have medium and low-priority incidents on the dashboard. We require some amount of time to fix them. From a reporting perspective, it helps us to prioritize accordingly. We know that at least from a high-impact point of view, we are secure.

We do generic vulnerability scanning whenever there are any new changes or we are building any new applications. We keep the generic vulnerability scanning on whenever any new instances are created, and we run the scan once a week for already created instances.

We have not explored evidence-based reporting much. It is a good feature, but we mostly look at the priority of the incidents. We fix them based on the criticality. The description of the issues and the categorization make it easy to utilize the reports.

It has affected our risk posture. All the critical incidents and high-priority issues have been resolved. We are in a better place now in terms of risk posture. The medium-severity issues still need to be fixed, but earlier, we used to have critical incidents as well. We did not have any visibility into those things. We are now quite confident that we do not have any major security issues. We keep running the scan every week. It helps us to detect any new changes or vulnerabilities in our environment.

We could see its benefits immediately in terms of visibility. Previously, we did not have any visibility into where we were in terms of the security landscape. That benefit was immediate, and then we started fixing the problems and reduced critical issues and high-priority issues. We became confident in our security, and we were able to secure the environment wherever we had an incident. Its benefits were immediate from a visibility point of view, and then it took two to three months to have a direct impact in terms of security.

Singularity Cloud Native Security helped us to reduce false positives. We also have a managed service provider. We took their help to reduce false alarms and other issues. It also helped us to implement some of the best practices while creating any instances or making any changes to any particular instances. We created best practices and standard operating procedures for the infrastructure team. They follow the standard operating procedures while making any changes or creating any instances. We are seeing a drop in the number of issues compared to two or three years ago.

Our remediation time is reduced. Initially, it took some time to identify the remediation steps and what had to be done to fix the problems, but now we know what needs to be done. From a prevention point of view, we now know what we should not do. That has helped with changes that we keep on doing in the environment.

What is most valuable?

Singularity Cloud Native Security provides us with a platform to scan instances when they are getting created, and the dashboard helps us to identify the critical issues. We created a road map and prioritized the issues based on the criticality of the problem. We have reduced P1s. We have resolved any critical incidents that came up in the dashboard. We still get high-priority incidents, and we keep on prioritizing and fixing them. That is because we have visibility into the open issues that we have. Management is also happy. They are aware of the things that are coming up on the dashboard. They are aware of the impact and the risk. We did not have this visibility previously. All the teams that are a part of IT are aware of the importance of it. It has been included as part of our software development cycle.

It is very easy to use. The user interface or the dashboard is quite simple. It clearly shows you the type of issues that are there. It also breaks down and groups them into the types of issues. If I have 100 issues on the dashboard, it categorizes them. Out of these 100 issues, 50 of them might be related to the same category. If I choose one of the high-priority incidents and fix them, all 50 issues might get fixed. This way, it is a bit easier for us to target specific use cases and resolve a lot of underlying problems. The descriptions are helpful. It gives us information about how to resolve a particular problem. It is easier when the tool itself tells you what you have to do to fix an issue. You can then research more and get it done. It is quite simple. Even the leaders who are not very technical can understand what is the impact and what is causing the problem.

What needs improvement?

They can provide some kind of alert when a new type of risk is there. There can be a specific type of alert showing that a new type of risk has been identified.

We use Jira for pushing any changes. If any kind of integration is possible between Jira and the Singularity Cloud Native Security dashboard, it will be easier for us to track. Before approving in Jira, I can ensure that any issues in Singularity Cloud Native Security are closed. Such an integration will be helpful.

Its pricing model is a little bit inflexible. Different organizations have different structures. We have multiple business units. Based on the different verticals, we have to create different subscriptions for them. If I create a new subscription and add it to Singularity Cloud Native Security, as per the current licensing model, I have to pay more for that. It should not be like that. It should be based on the number of servers. This kind of flexibility would help customers like us.

For how long have I used the solution?

It has been close to two years since we have been using this solution. Prior to this, we were working with CrowdStrike, and then we migrated to SentinelOne two years back.

What do I think about the stability of the solution?

I have not seen any issue with Singularity Cloud Native Security.

What do I think about the scalability of the solution?

If any slowness is there, we will probably wait and run it after half an hour or one hour. Nothing major has been highlighted to me or has been a blocker as such. The pricing model is the only thing that would be a concern.

How are customer service and support?

We take help from our managed service provider. If we have to fix any particular problem that we are not aware of or do not have the expertise for, we get help from the managed service provider. They have a service team with experts. They get it done for us.

Which solution did I use previously and why did I switch?

We did not directly use any other solution. We have a managed service provider. We have taken their help, but it was more of a tool that they used at their end, and then they shared a report with us. Based on that report, we took action. It was not a regular thing that we used to do. Once in a quarter, we would probably allow them to scan and send us a report. Based on that, we used to take action. That was the process that we used to follow earlier.

How was the initial setup?

Its implementation was a little bit difficult because it was a new tool that we were using. It takes time to understand the issues, specifically in terms of what has to be done to fix them. Aligning all the teams was a little bit difficult for the initial two to three months, but once we understood the product and what needed to be done for the issues that were getting highlighted in the dashboard, it was easy.

Initially, we had to do a lot of sessions to bridge the gap. That was because this initiative was taken by the Cloud Security team and the DevOps team. We needed a lot of patience to collaborate with the engineering or development team. A lot of the issues required help from the engineering team in terms of making changes at the core level as well. It took one or two months of time to do sessions with the developers and create SOP within the development life cycle itself. Overall, the support from the leadership was quite good. All the leaders agreed that this is a very important change that we are bringing into the organization, and it will be an ongoing thing that we need to follow. We have also added it as part of the SDLC. We use Jira to manage changes and defects. We have added security as one of the flags over there. Someone from the InfoSec team has to give a sign-off for any changes that are happening. If a project is going live, he has to check any open issues in Singularity Cloud Native Security. He has to give a sign-off before the project goes live. That is one of the changes that we have pushed in terms of the product life cycle itself, and that has helped to align different things. Unless they get a sign-off from the InfoSec team, it cannot be deployed. Everyone knows the process now. It is a part of the cycle.

It took at least 45 days to deploy and utilize all the features. We did not do it in one go. We did it phase-wise. We opted for one subscription, and then we slowly deployed it across other subscriptions.

It does not require any maintenance from our side. We have a managed service provider, and they are keeping track of it. There is no additional maintenance as such. We just have to keep track of things. It is more of a process adherence and making sure that we keep a check before we push anything into production.

What's my experience with pricing, setup cost, and licensing?

I am personally not taking care of the pricing part, but when we moved from CrowdStrike to Singularity Cloud Native Security, there were some savings. The price of CrowdStrike was quite high. Compared to that, the price of Singularity Cloud Native Security was low.

Singularity Cloud Native Security is charging based on the subscription model. If I want to add an AWS subscription, I need to pay more. It should not be based on subscription. It should be based on the number of servers that I am scanning. There should not be an extra charge for adding a subscription, and the pricing should be based on the number of servers that I am scanning.

What other advice do I have?

We are not using Singularity Cloud Native Security's Offensive Security Engine. We used the Infrastructure as Code (IaC) Scanning initially. When the demo was given, we had to use that scanning, but it is not something that we keep running on a regular basis.

Overall, I would rate it a nine out of ten. I am quite happy with the service and the value that it provides. The one point that I am not giving is because of the pricing model. If it had a more flexible pricing model, I would rate it a ten out of ten.


    Ashraf Razi

Scans all devices on a network, automates remediation, and is user-friendly

  • July 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use SentinelOne Singularity Cloud Security as an endpoint security tool. We have deployed it on multiple users' endpoints and multiple servers to protect them from security threats.

As a security engineer responsible for administering the SentinelOne Singularity Cloud Security, Kubernetes, and VR tool, I work in an organization with over 10,000 employees and numerous virtual servers and corporate network machines. To safeguard these systems from security threats, we've deployed Singularity across all endpoints and servers to monitor for and respond to incidents, gathering detailed information about their spread and affected machines.

How has it helped my organization?

Any security incident or malware detection is reported to security administrators within a fraction of a second. Basic rules and AI detections drive this rapid response. For example, suppose a file is flagged as suspicious based on its activity and alignment with the MITRE ATT&CK framework. In that case, the system identifies the file's behavior, categorizes it according to MITRE attackers, generates AI-based responses, and provides insights to security administrators for review and further investigation.

Automated remediation is highly effective, responding in mere fractions of a second to block, quarantine, or contain affected files or devices. Additionally, it can isolate endpoints from the network to prevent malware from spreading or containing compromised systems.

The Ranger feature is not exclusive to Linux systems. It scans all devices on a network, providing information about the types of machines and operating systems present within that specific network environment.

Workload telemetry visibility is valuable during incident response, triage, and analysis. Detailed information about the process is provided when an incident is reported, offering deep insights. For example, if a file is flagged as malware, the entire process behind its execution, including accessed files and invoked processes, is displayed. This comprehensive history effectively aids in determining file behavior and accurately classifying it as benign or malicious.

The benefits of SentinelOne Singularity Cloud Security are immediately visible through the quick response time.

The mean time to detection is under half a second.

The mean time to remediate is between one and one and a half seconds.

It provides an automated response, eliminating the need to block and investigate files manually. SentinelOne Singularity immediately blocks suspicious files, and subsequent investigation allows us to whitelist the file completely or maintain the block.

What is most valuable?

The most valuable features are automated threat response, AI detection, and static and dynamic detection. Monitoring all activities on the server's endpoint provides security administrators with deep visibility into endpoints, servers, and the incidents occurring on them.

What needs improvement?

I request that SentinelOne investigate this false positive, as SentinelOne has a higher false positive rate than other XDR solutions. While false positives are an expected part of incident response, excessive numbers can indicate accuracy issues with the tool.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for two years.

What do I think about the stability of the solution?

Cloud-based stability is beneficial because it eliminates downtime for business owners, ensuring uninterrupted operations.

What do I think about the scalability of the solution?

Scalability is relatively straightforward as it primarily involves installing agents on additional machines and addressing licensing requirements.

Auto-scaling based on workload demands is beneficial, for example, when a hundred machines are added to the corporate network. We need to deploy the SentinelOne agent to these additional machines and confirm that the license accommodates the increased number of devices.

Which solution did I use previously and why did I switch?

We previously used Crowdstrike Falcon but prefer SentinelOne Singularity Cloud Security because it is user-friendly. The GUI is easy to understand, operate, and administer.

How was the initial setup?

Due to SentinelOne's cloud-based nature, initial deployment is straightforward. Simply installing the agent on the endpoints we wish to protect is sufficient, making setup within our existing corporate network infrastructure relatively uncomplicated.

The deployment time varies depending on the number of endpoints and servers accessible within the network, but it typically takes one to two months to complete and transfer responsibility.

Two people are necessary for deployment: one to handle administrative tasks and another to manage the SCCM component, such as pushing agents to multiple machines.

What other advice do I have?

I would rate SentinelOne Singularity Cloud Security eight out of ten.

Sometimes, Singularity incorrectly flags legitimate files as malware or suspicious, which can disrupt the work of some project users. However, we understand the importance of protecting against potential threats and appreciate Singularity's proactive approach. We can easily whitelist false positives, minimizing productivity impact and ensuring our system remains secure.

SentinelOne Singularity Cloud Security is a valuable tool for organizations with the budget to invest in it. It offers robust protection for servers and endpoints, which are primary targets for security breaches. Given the critical nature of endpoint security, this software should not be overlooked. SentinelOne has a strong reputation, provides rapid response times, and includes features such as deep visibility into malicious files, enabling security administrators to isolate threats in the cloud through sandboxing directly.

The only maintenance required is for agent upgrades.


    HimanshuSrivastava

It is user-friendly and helps reduce false positives, but the log search is limited to 14 days

  • June 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

SentinelOne Singularity Cloud Security is deployed on all our servers except for user machines. When Singularity identifies a downloaded application as malicious, it triggers an alert sent to our SIEM console. We can then investigate the alert details, including associated logs, to determine if the malware is static or actively malicious. We can also investigate suspicious IP addresses or domains. Additionally, Singularity monitors process creation and can provide forensic data on security incidents, including information about backdoor connections and the applications involved, like Chrome or other browsers.

How has it helped my organization?

SentinelOne Singularity Cloud Security stands out for its user-friendliness compared to competitors like CrowdStrike, FireEye HX, and Microsoft Defender. Unlike these tools, which can be cumbersome for tasks like running queries or searching for logs, Singularity offers intuitive interfaces and delivers results in seconds, even for complex searches across various hash formats, like MD5, SHA256, etc., without needing conversion.

Our existing SIEM console allows us to analyze alerts triggered by the SOC team. We can investigate potential false positives or conduct tests directly within the console. Additionally, the console facilitates quick searches for IOCs to identify malicious communications. Furthermore, Singularity Cloud Security offers a central management console for automated machine reboots, containment, and even self-maintenance in response to high-severity security alerts. This eliminates the need for manual intervention.

We saw the benefits of SentinelOne Singularity Cloud Security within the first two months of transitioning from FireEye HX. Singularity was easy to manage, and we were able to identify vulnerabilities.

SentinelOne Singularity Cloud Security has helped reduce the false positives we receive by 15 percent compared to FireEye HX.

Singularity has helped reduce our mean time to detect. The automatic containment of the infected machine is done within the first ten seconds of detection.

Singularity has helped reduce our mean time to remediate.

What is most valuable?

The user-friendliness is the most valuable feature.

What needs improvement?

SentinelOne Singularity Cloud Security offers a custom search function with a default 14-day limit. Extending this period to 30 days requires an additional license. A two-month grace period for extended searches would be a valuable improvement. Additionally, enhancements to the threat-hunting capabilities of the hunter module are recommended.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for two years.

How are customer service and support?

We had an incident in which they pushed a patch without notifying us and without testing, damaging all of our security controls.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used FireEye HX but shifted to Singularity because we saw the potential while the POC was going on. The top three endpoint security solutions are SentinelOne Singularity, Microsoft Defender, and CrowdStrike. FireEye HX is not one of them.

How was the initial setup?

The initial deployment's complexity was moderate. The entire deployment took six months to complete.

What about the implementation team?

The implementation was completed with the help of the vendor.

What other advice do I have?

I would rate SentinelOne Singularity Cloud Security seven out of ten. The lack of a 60-day search option for the log source lowers the overall score.

The endpoint security team does the maintenance.

SentinelOne Singularity Cloud Security is a good product that is easy to use.


    Jesse McClure

Good visibility and vulnerability scanning with very good reliability

  • June 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm taking a look and digging into applications. I use it for general analysis.

What is most valuable?

The visibility is very good. It allows me to go deeper into my investigations. It gives me the information I need.

I do use the vulnerability scanning every day. It's excellent. I have no complaints.

We do get false positives, however, it can be from downloading from dodgy sites or whatever the case may be.

The mean time to detect is good. It's very fast.

What needs improvement?

It's good as is. From a beginner's perspective, while it's not necessarily complicated, it can be confusing. However, once you get the gist of it, it's pretty clear. For example, when you first go on it, you don't know what's going on. A few YouTube videos could be helpful. There isn't a lot of information out there to look at.

For how long have I used the solution?

I've been using the solution for roughly six to seven months.

What do I think about the stability of the solution?

The stability of the solution is good. There is no lagging, crashing or downtime. This year we haven't had any downtime with the solution.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and support?

I've never contacted technical support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

When I joined the company, it was already being used; I did not set up the solution.

It doesn't need ongoing maintenance, although there are occasional agent updates.

What's my experience with pricing, setup cost, and licensing?

I don't know about the pricing or licensing.

What other advice do I have?

I'm an end-user.

I've never used the evidence-based reporting or the offensive or infrastructure-as-code scanning yet.

I'd rate the solution nine out of ten.


    Andre Pasqualette

Precise, integrates well, and helps consolidate security solutions

  • June 05, 2024
  • Review from a verified AWS customer

What is our primary use case?

We are a channel partner of SentinelOne in Brazil. We have a distributor that we use to sell SentinelOne. We are very happy and very proud to represent SentinelOne here.

How has it helped my organization?

SentinelOne Singularity Complete helps consolidate security solutions. There is a hot discussion about the future of the Security Operations Center. Security Operations Centers generally use SIEM and SOAR, but SentinelOne Singularity XDR can also help there because you can see what is happening not only on the endpoints but also in the network. In other words, you can replace the NDR solution. We also see it going all the way to include all the clouds. This ecosystem is very important to us. In the near future, we see it being used for all the problems related to detection and response in cybersecurity.

Our customers use the Ranger functionality. There are two Ranger versions. There is Ranger AD, and there is Ranger Pro. SentinelOne Singularity platform has its own security ecosystem. You do not have the need to buy other solutions. For example, we sell a ZTNA solution. If you have ZTNA, you do not need to buy a PAM solution. You do not need to buy a NAC solution. The ZTNA technology has replaced all the other solutions. It is the same thing with Singularity. If you buy the ecosystem of Singularity, you do not need to buy several different technologies.

Ranger can do all the hardware inventory. It can point out the versions of the operating systems and then you can apply patching to update the versions of the operating systems. You can use Ranger in different ways. For a security professional, it is a very powerful tool.

It sends you alerts and warnings about possible incidents, but you do not get too many false positives. It is precise. You get real information about an incident.

It is very important to have good hygiene of your endpoints and your network. The uptime of the endpoints and networks is very important. SentinelOne Singularity Complete provides a good uptime. Incident identification is very important and having fewer false positives is also important. The SOC staff knows that if SentinelOne Singularity points out an incident, they have to pay attention to the threat. It is a very good checker.

SentinelOne Singularity Complete reduces the organization's risk.

What is most valuable?

ITDR or Ranger AD is an important feature for me.

It integrates very well. We sell different products from different vendors. We know that the SentinelOne Singularity platform can be integrated with several different solutions from different vendors. We sell products of a Spanish company, and they support the integration of logs produced by SentinelOne into their platform. We see the capacity to integrate SentinelOne with the solutions of other vendors. It is very important because you can get not only a more integrated ecosystem but also a more powerful ecosystem.

What needs improvement?

All EDRs are made of different modules. There is a firewall module, an IPS module, and an application module. The application module focuses on the different codes and libraries that can be run on the machines. It is very important for Singularity EDR to detect what type of codes and what type of libraries can run in the machine. If they can implement a white list or a black list of codes or libraries that can be used in the machine, it would be very helpful. They can focus more on the application module.

For how long have I used the solution?

It is a short duration because we started to be a channel partner of SentinelOne two months ago, but we are very focused on SentinelOne.

How are customer service and support?

Their technical support for me is good. I am not involved in the deployment of the solution, but I have not heard any kind of complaint about the support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are currently using McAfee in our company, but we are going to move to SentinelOne.

I am a very experienced security professional. I have got the CISSP certification and other specific certifications. I see too many different products. I have good experience with Trend Micro, but I find SentinelOne Singularity more comprehensive.

We are trying to replace the solutions from other vendors. Customers are trying to use more powerful tools such as CrowdStrike or SentinelOne. We do not believe that Microsoft has a very good solution. There are a lot of people who speak about problems with Microsoft Defender and other components of the Microsoft ecosystem. The technical side is not the only factor. Price too is important, but we are trying to replace it. We have some good prospects to replace EDRs or other malware detection tools with SentinelOne Singularity.

How was the initial setup?

I am a security architect. I am not involved in the deployment of the solution. Some other guys in the technical area are involved in the deployment, but from what I hear, there is no problem. You have to do some configurations.

The deployment duration depends on the customer. If you have an SMB customer, it takes less time than to deploy it for a big customer.

What about the implementation team?

We have a team of technicians who are specialized in different kinds of companies. They are specialized in the cloud and other things. We have about 10 people. They take care of the deployment and configuration of the solution. We can also count on the specialist from the distributor for support and vendor support.

What was our ROI?

You get good support. You get a good product and you are going to be protected. The technology can be integrated with different tools. This is important. We do not live alone in this world. There are other vendors, so the capability to integrate is very important. Singularity Complete is going in the right way.

What's my experience with pricing, setup cost, and licensing?

The price depends on the extension of the solution that you want to buy. If you want to buy just EDR, the price is less. XDR is a little bit more expensive. There are going to be different add-ons for Singularity. This is important for customers because they can add some new features. They do not need to change the product. They can simply add a new feature.

What other advice do I have?

My company is a reseller of SentinelOne. It is one of the top solutions as per Gartner's Magic Quadrants. I am always interested in everything that comes from SentinelOne. I have watched the recent webinars about the latest launch of SentinelOne. There is going to be Purple AI. They have a new console, and we are waiting for it.

What we see here is that companies or customers want more features. The gap between EDR and XDR is too large. XDR includes cloud workloads of the systems and network and not only the endpoints. SentinelOne EDR is a very good solution. You do not need to monitor the Windows operating system. SentinelOne can do this for you. For example, the registry of Windows is the most important part of the operating system. SentinelOne EDR can see what happens in the registry. It can warn about any modification in the registry.

The Singularity ecosystem is very powerful. SentinelOne is very focused on expanding the reach of Singularity and making it a more comprehensive solution. SentinelOne is doing a very good job to get there. We believe that there will be a consolidation of the market, and SentinelOne will survive this consolidation because SentinelOne Singularity is a very powerful and very good solution.

I would rate SentinelOne Singularity Complete a nine out of ten. We have a very good relationship with SentinelOne.


    reviewer2406828

Gives us better visibility into our resources and enables faster resolution

  • May 31, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Singularity Cloud Security to monitor our infrastructure and ensure it meets all security and compliance standards. The solution helps us maintain and strengthen our security posture. Singularity covers our AWS environment, Kubernetes clusters, and some of our GitHub repositories.

How has it helped my organization?

Our organization is growing steadily, so our infrastructure is expanding, and we're managing more technical resources. Singularity Cloud Security helps us track our resources so that we don't get lost in the overwhelming volume of things and ensures we follow best practices. The solution gives us better visibility into our resources and enables faster resolution.

Another advantage of Singularity is compliance. I work in the payments industry, where regulations are strict. Maintaining everything and ensuring all the resources meet compliance standards is challenging, but Singularity Cloud Security enables us to do that while saving a lot of time.

Singularity has helped us reduce false positives, but it has also introduced some. Still, it's significantly less than many of the other tools we use. If we deal with fewer false positives, the technicians have more bandwidth to work on real issues. We don't need to spend time on the analysis and can focus on fixing the vulnerabilities and ensuring compliance.

The solution has improved our security posture considerably. In the finance industry, we can't function if we aren't compliant. The better our security posture is, the more compliant we are. By reducing vulnerabilities, we have eliminated risk factors in our systems.

Our remediation time is shorter. It's easier to identify vulnerabilities. We don't need to do much analysis before fixing vulnerabilities. About 90 percent of the time, we can identify the correct problem instantly and begin remedying the finding. It has saved a lot of time. It takes us only one or two days to remedy critical issues, whereas it previously took two weeks. Our mean detection time has dropped from about a week to one or two days.

The solution has given us a lot of insight into cloud security. It shows us some best practices that many people in the company do not know. Singularity finds those weak spots and educates us on the latest best practices to follow. The next time we deploy changes to our infrastructure, we change our policies and designs based on the recommendations.

What is most valuable?

Singularity Cloud Security's UI is clean, simple, and easy to use. When I started using it, I found it easy to learn what things are. Everything is explained in detail. It's always up to date with the latest technologies, such as AWS Kubernetes. They keep on top of trends with new features and updates.

The solution has a mapping feature that allows me to write my own queries and better understand my resources. It also offers some help with security controls on their end, suggesting best practices that you can use to write custom queries or standards. We have the flexibility to customize our infrastructure based on our needs.

Singularity's evidence-based reporting rates my alerts so I can see which ones to prioritize and identify the critical vulnerabilities. It provides a highly detailed description of each vulnerability and the resolution steps. I can triage all the findings from one place and apply different filters based on my preferences.

The offensive security engine is another major feature. We use it for our infrastructure and machines to see if we have an exposure or liability. It takes some time, but the vulnerability reports are highly accurate. It saves us some time because we don't need to verify all the vulnerabilities. We just have to go fix them.

What needs improvement?

The detection time could be better. It takes a long time to scan. I'm not sure how long other tools take for the same amount of scanning, so I cannot compare it with other tools, but it takes us half a day to a full day to complete the scan. I want to get the reports faster so we can start fixing the problems.

The proof of exploitability is another area for improvement. While I have all the information to troubleshoot the problem, it isn't detailed enough for an administrator. It has sufficient information for a general user, but an administrator would like to know all the ins and outs of the vulnerabilities that have been reported.

I would like to see the map feature improve. It's good, but it isn't fully developed. It lets us use custom resources and policies but does not allow us to perform some actions. I would also like more custom integration and runtime security for Kubernetes.

For how long have I used the solution?

We have used Singularity Cloud Security for about eight months.

What do I think about the stability of the solution?

I haven't seen any major stability problems. There are some minor issues but they are rare. Overall, it has been a smooth experience.

What do I think about the scalability of the solution?

Singularity is scalable. It has one UI that can be integrated easily with multiple backends, so we have all the data in one place and we can do whatever we want with it.

How are customer service and support?

I rate SentinelOne support eight out of 10. Their support team is proactive. It has been a while since I connected with them. They helped me with all my questions quickly. It was an excellent experience.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked on other infrastructure-as-code tools and other tools for various functions that Singularity performs, such an AWS Inspector, but now we use Singularity for most of it.

How was the initial setup?

The initial setup is not a very complex process. Because of the large number of resources, we have so many places where we need to integrate the solution repeatedly. It's easy to set up new places or add integrations. The initial setup took two to four weeks. That was how long it took to go back and forth and cover everything.

We did a PoC first, which wasn't very hard. Our deployment team consisted of three or four people. The vendor team was very helpful when they deployed everything on our infrastructure. They helped us set up all the necessary permissions.

What was our ROI?

The return on investment has been good. Singularity offers a lot of flexibility to focus on different aspects because it gives us a lot of information and helps us maintain the observability of all our resources. That is something that we value because of the sheer volume of resources we have. We couldn't do that manually or using some other tools.

What other advice do I have?

I rate SentinelOne Singularity seven out of 10. It's a solid product and I recommend checking it out. It has some excellent features, observability, metrics, etc. It's very cool.


    PRATHAMESH SHASHIKANT MOHITE

Provides automated security responses, is effective for threat management, and saves us costs

  • May 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

To address our client's infrastructure vulnerabilities, we implemented Singularity Cloud Security by SentinelOne. This security solution effectively identifies and resolves security issues, streamlining the process of ensuring our clients' infrastructure remains secure.

For the past year and a half, we've been managing AWS infrastructure for a client, originally using basic AWS security tools. While these provided a workable solution, Singularity Cloud Security offered a significant advantage. It prioritizes vulnerabilities by severity, high, medium, or low, allowing us to focus on the most critical issues first. This centralized tool gathers information and displays all details on a single dashboard, significantly reducing manual work. The dashboard helps us identify problems, understand their meaning and potential impact, and follow clear resolution steps. This streamlined process enables us to address security concerns quickly and effectively, ultimately enhancing our client's infrastructure security.

How has it helped my organization?

Singularity Cloud Security was convenient and effective for threat management. In the past, we relied on daily information gathering and alerts, requiring us to manually address the findings. Now, Singularity Cloud Security provides continuous threat detection and simplifies our work, significantly improving our security posture.

The automated security responses have significantly improved our overall security posture.

Singularity Cloud Security is easy to use as it gives us the proper step-by-step methods to solve that vulnerability.

I would rate the evidence-based reporting for helping prioritize and solve important cloud security issues nine out of ten.

It is helpful that Singularity Cloud Security includes proof of exploitability in the evidence-based reporting. Although it isn't perfect, it gives us the right solution to mitigate vulnerability.

Our infrastructure configuration is defined using an Infrastructure as Code template. This template allows us to scan our entire infrastructure for potential issues, including pre-production problems within templates or container configuration files. Previously, we stored infrastructure details in a format that required manual data retrieval via CSV files. Now, with IaC, we have a centralized control system that manages multiple accounts and provides vulnerability listings based on severity for each account.

Our previous default AWS security tool wasn't sufficient, so we adopted Singularity Cloud Security based on a client recommendation. It's been a huge improvement. Whereas our old tool took three months to gather data, Singularity Cloud Security provides a daily updated dashboard with vulnerability information. This allows us to prioritize and address security risks based on criticality, saving us significant time and effort compared to the past.

Singularity Cloud Security has helped reduce the number of false positives by 70 percent.

Singularity Cloud Security streamlines manual work by providing insightful information on security vulnerabilities. It not only identifies issues we might miss but also offers in-depth analysis, including potential future costs and the severity of the threat. Additionally, it presents basic details tailored for users with less security expertise, empowering them to understand and address vulnerabilities effectively.

Singularity Cloud Security has improved our risk posture by 80 percent and has reduced our mean time to detection by 85 percent.

Singularity Cloud Security has reduced our mean time to remediation by 70 percent.

It has streamlined collaboration between our cloud security, application developers, and AppSec teams. This tool automates manual tasks, reducing our team size from ten to five. It provides us with the information we need to effectively identify and address vulnerabilities, making our cloud environment more secure.

It has been a huge time-saver for our engineering team, saving them weeks of work.

We have saved around 70 percent of our overall time with Singularity Cloud Security. 

Singularity Cloud Security has positively impacted our operational costs. The time saved by reducing manual work and resource requirements translates directly into cost savings.

Singularity Cloud Security's AI empowers us with improved security solutions. When faced with uncertainty, the tool can quickly provide insights to help us gain a clear understanding of the situation. 

What is most valuable?

The most valuable aspect of Singularity Cloud Security is its unified dashboard. This reduces manual work by centralizing all security information, allowing us to see vulnerabilities categorized by severity, low, medium, high, and critical. This clear prioritization streamlines the process of understanding, addressing, and resolving security issues, making threat mitigation significantly more efficient.

What needs improvement?

A recurring issue caused frustration: a vulnerability alert would appear, and we'd fix it, but then the same alert would return the next day. We reported this to both our internal team and SentinelOne for investigation and resolution. This needs improvement to prevent these repetitive alerts.

In a future update, it would be beneficial to have both an AI chat function and a more modern user interface.

For how long have I used the solution?

I have been using Singularity Cloud Security by SentinelOne for eight months.

What do I think about the stability of the solution?

I would rate Singularity Cloud Security's stability nine out of ten.

What do I think about the scalability of the solution?

I would rate Singularity Cloud Security's scalability eight out of ten.

Which solution did I use previously and why did I switch?

In AWS, we previously relied on Amazon Inspector, a built-in service that automatically scans for vulnerabilities including VDF findings, a type of assessment finding in our resources. This not only provided a default security solution but also integrated with AWS Security Hub, allowing us to centrally address critical security issues. We migrated to Singularity Cloud Security by SentinelOne because our prior tools were labor-intensive and lacked a unified dashboard. Previously, identifying which accounts had vulnerabilities required manually checking each one. Now, Singularity offers a single pane of glass for all our accounts, displaying both account details and any security findings. This significantly reduces manual work and simplifies our security posture.

How was the initial setup?

The deployment took weeks and involved ten people.

What's my experience with pricing, setup cost, and licensing?

Singularity Cloud Security by SentinelOne is cost-efficient.

What other advice do I have?

I would rate Singularity Cloud Security by SentinelOne nine out of ten.

Singularity Cloud Security is deployed in multiple departments and we have five users.

Singularity Cloud Security occasionally requires scheduled downtime for maintenance, which allows our technicians to identify and address any potential problems.

I recommend Singularity Cloud Security. It's streamlined our operations by reducing manual work and simplifying problem-solving. The user interface is intuitive, allowing even new hires to become proficient after just a few weeks of training.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Pritam Kanekar

Improves our cloud security, is flexible, and user-friendly

  • May 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne's Singularity Cloud Security as our Cloud Security Posture Management solution, to proactively identify vulnerabilities within our cloud configurations. Security alerts generated by the platform are then forwarded to our mitigation team for prompt remediation.

How has it helped my organization?

The solution is easy to use.

The evidence-based reporting is helpful to our DevOps team who manually mitigate the vulnerabilities.

Singularity Cloud Security offers a flexible agentless vulnerability scanning solution that allows me to receive alerts directly to my personal email, a feature missing from AWS GuardDuty.

Evidence-based reporting that demonstrates how a vulnerability can be exploited is crucial because it allows me to prioritize alerts based on their severity level. This ensures I focus on the most critical issues first.

Singularity Cloud Security has improved our organization's security by proactively identifying vulnerabilities that could have significant detrimental effects.

It has decreased the number of false positives.

Before implementing Singularity Cloud Security our mean time to detection was three to four days.

Singularity Cloud Security has significantly improved our mean time to remediation from one hour to just 15 minutes.

What is most valuable?

SentinelOne stands out with its responsiveness to feature requests for Singularity Cloud Security. This means they can adapt the product to our specific needs, whereas Prisma Cloud forces us to wait for their pre-determined release schedule.

What needs improvement?

SentinelOne currently lacks a break glass account feature, which is critical for implementing Single Sign-On. SentinelOne should prioritize the development of a break glass account feature.

We've encountered some filtering difficulties, resulting in a few areas of the interface needing improvement.

For how long have I used the solution?

I have been using Singularity Cloud Security by SentinelOne for one year.

What do I think about the stability of the solution?

Singularity Cloud Security by SentinelOne is stable.

What do I think about the scalability of the solution?

I would rate the scalability of Singularity Cloud Security nine out of ten.

How are customer service and support?

The technical support is good. They've assisted us on multiple occasions with implementing new policies and creating custom plug-ins to meet our specific needs.

How would you rate customer service and support?

Positive

How was the initial setup?

I successfully deployed the solution in collaboration with a cloud-native administrator. The deployment process went smoothly and we encountered no complications.

What other advice do I have?

I would rate Singularity Cloud Security by SentinelOne eight out of ten.

We have over 400 users in our organization.


    RAJ BATTIN

Helps identify vulnerabilities, is easy to use, and improves our risk posture

  • May 10, 2024
  • Review from a verified AWS customer

What is our primary use case?

SentinelOne's Singularity Cloud Security streamlines our cloud security by minimizing false positives. Previously, we were inundated with alerts from various sources like AWS Cloud and Microsoft Defender, making it difficult to distinguish real threats. Now, with Singularity's cloud-native security, I can confidently address genuine threats and efficiently alert my team about relevant Defender policies.

We implemented Singularity Cloud Security to reduce the number of false positive alerts we were receiving.

How has it helped my organization?

I would rate the ease of use a seven out of ten.

The Proof of exploitability in evidence-based reporting helps us during our investigations.

The IaC scanning helps identify preproduction issues.

By analyzing alerts from various channels against our defined security policies, Singularity Cloud Security significantly reduces false positives. This allows our team to focus on real threats, and when a rare false positive does occur, we can quickly notify the security team to refine the relevant policy.

Our false positives have been reduced by over 80 percent.

It has improved our risk posture.

Singularity Cloud Security has improved our mean time to detect by 20 percent and has improved our remediation time by allowing us to see the details of the vulnerabilities in one place.

Singularity Cloud Security has saved our engineers around 25 minutes of time.

What is most valuable?

The key strength of Singularity Cloud Security lies in its ability to pinpoint vulnerabilities in our cloud accounts and identify suspicious activity that warrants further investigation.

Unlike Prisma, which schedules feature additions for its next roadmap release, Singularity prioritizes user feedback and strives to implement feature requests as quickly as possible.

What needs improvement?

Singularity Cloud Security currently lacks a break-glass account function, which is a critical component for implementing Single Sign-On as it allows for regaining access in emergencies.

For how long have I used the solution?

I have been using Singularity Cloud Security by SentinelOne for one year.

What do I think about the stability of the solution?

I would rate the stability of Singularity Cloud Security six out of ten. There are times when I click on a topic and it freezes.

What do I think about the scalability of the solution?

I would rate the scalability of Singularity Cloud Security seven out of ten.

How are customer service and support?

The response time needs improvement.

How would you rate customer service and support?

Neutral

What other advice do I have?

I would rate Singularity Cloud Security by SentinelOne eight out of ten.

There are ten users in our organization.

No maintenance is required from our end.

I recommend Singularity Cloud Security. After using the solution for a year and a half, our organization has found it valuable in identifying vulnerabilities within our environment.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)