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    AnkurGupta13

Helps save time, and is user-friendly, but the security rules need better definitions

  • April 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Cloud Security as our CSPM. Integrated with our environment, SentinelOne Singularity Cloud Security scans for vulnerabilities and recommends remediation.

We implemented SentinelOne Singularity Cloud Security to monitor our cloud security for vulnerabilities in the configuration.

How has it helped my organization?

SentinelOne Singularity Cloud Security is easy to use.

The evidence-based reporting provides details of the vulnerability and the steps we need to take to resolve it.

The SentinelOne Singularity Cloud Security scanning engine provides valuable evidence by identifying and reporting vulnerabilities that could be attacker targets. This evidence of exploitability is crucial because it allows us to prioritize and patch vulnerabilities effectively. Without this information, we might not be able to address critical vulnerabilities promptly.

Thanks to SentinelOne Singularity Cloud Security, our security posture has improved significantly. Our team has been able to effectively address all critical and high vulnerabilities identified by the platform.

SentinelOne Singularity Cloud Security has improved our mean time to detection. Without a CSPM tool, we would not be able to identify vulnerabilities.

SentinelOne Singularity Cloud Security facilitated collaboration between our cloud security, application development, and AppSec teams. The evidence provided by SentinelOne Singularity Cloud Security streamlines collaboration and vulnerability resolution across these teams.

The collaboration has saved engineering time by up to 40 percent.

SentinelOne Singularity Cloud Security's improved compliance monitoring capabilities have helped us achieve a more secure posture.

What is most valuable?

All the features we use are equal and get the job done.

What needs improvement?

We encountered issues with some of the configured security rules. The vulnerability recommendations provided by SentinelOne Singularity Cloud Security were inaccurate. In some cases, the rules are strictly enforced but do not align with real-world use cases. To address this, I recommend revising the security rule definitions to better reflect practical scenarios and provide clearer explanations.

We encountered a problem with SentinelOne Singularity Cloud Security. They required a broad security policy, but we requested that they implement least privileged access and grant fewer permissions than they initially required. It took them over six months to respond to our request.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for 1.5 years.

What do I think about the stability of the solution?

I would rate the stability of SentinelOne Singularity Cloud Security 8 out of 10.

What do I think about the scalability of the solution?

I would rate the scalability of SentinelOne Singularity Cloud Security 9 out of 10.

How are customer service and support?

The technical support teams' response time was good but they were lacking a deep understanding of the different environments which caused delays in resolving our issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment was straightforward and took 2 days to complete.

Two people from our team were involved in the deployment.

What other advice do I have?

I would rate SentinelOne Singularity Cloud Security 7 out of 10.

Four people in our organization utilize SentinelOne Singularity Cloud Security.

No maintenance is required from our end.

I recommend SentinelOne Singularity Cloud Security to others for CSPM.


    Rajan Shanbaga

A simple solution with multi-cloud support, but it needs better reporting and scalability

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it in different ways. The number one use case is related to vulnerabilities, which includes cloud misconfiguration, the Offensive Security Engine, and the management screen itself. That is our primary use case. Then comes the graphical representation of interfaces, and the third use case is the inventory that it allows, which is very nice.

By implementing this solution, we wanted to watch the security vulnerabilities in our organization. We wanted to watch them in the code that gets checked in. We wanted the latest and refreshed list of vulnerabilities in, for example, Log4j or any other software to be highlighted. SentinelOne Singularity Cloud Security keeps updating its database and highlighting any issues.

How has it helped my organization?

We use agentless vulnerability scanning. It is cool. It operates on our cloud. All we need to do is authenticate and authorize our agents to read from our cloud infrastructure, which is cool.

SentinelOne Singularity Cloud Security includes proof of exploitability in its evidence-based reporting. This is very important because it gives the entry point to the entire process.

We use SentinelOne Singularity Cloud Security's Infrastructure as Code (IaC) scanning. All of our Terraform code and Git repositories are checked in, identified, and scanned. It helps us identify any issues way before production.

SentinelOne Singularity Cloud Security has not reduced the number of false positives. We have very few false positives in our organization. We have a very specific structure.

SentinelOne Singularity Cloud Security has reduced our mean time to detect. It has helped us a lot. It is quite quick, and that is why we put it in our sprint at every agile site. In terms of its effect on the mean time to remediate, we have not crossed the remediation phase. Remediation is okay. I would want it to go a little bit more specific on remediation, but I understand that it is just an engine that can scan.

We were able to realize the benefits of SentinelOne Singularity Cloud Security in about a month.

SentinelOne Singularity Cloud Security has not affected the collaboration among our cloud security, application developers, and app sec teams. The access to SentinelOne Singularity Cloud Security is less. The number of roles that SentinelOne Singularity Cloud Security provides is very low. I cannot segregate a particular account or a particular user. It is difficult for a lot of people to get. It is just the development, operations, and infrastructure teams that are currently working with it.

What is most valuable?

It is pretty simple. It is very straightforward. It is not complicated. For the information that it provides, it does a pretty good job.

What needs improvement?

Its reporting is bad. I export CSV. I cannot export graphs. Restricting it to the CSV format has its own disadvantages. These are all machine IP addresses and information. I cannot change it to the JSON format. The export functionality can be improved.

The graphical representation of different resources is super cool, but the problem is that you cannot do anything with it. For example, if you just take the subnets and VPN and put them in a diagram, it becomes so big. I pretty much cannot use it. There is no point. If I am drawing a graph or bringing up a graph, but I am not able to show it to a person, what is the use of that? It is pointless.

Its scalability can be improved.

For how long have I used the solution?

In this organization, I have been using SentinelOne Singularity Cloud Security for 6 months. Overall, I have about 4.5 years of experience.

What do I think about the stability of the solution?

I have not had any issues. I have been lucky enough to not notice any issues.

What do I think about the scalability of the solution?

We have a parent organization, and then we have child accounts, but they have to be configured separately in SentinelOne Singularity Cloud Security, which makes it difficult to add accounts. You have different pages, so a comparative study about account usage is not possible. I am not a fan of its scalability. Its scalability can be better.

How are customer service and support?

I have interacted with them a couple of times. They have been very helpful. Their speed is pretty good. They are faster than AWS support. They are quick. The support quality is good. I did not see any lack of quality. I do not have anything bad to say about them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have CloudFront, which is a security measure by AWS for a very specific purpose. I have used SonarQube. It is pretty decent. It is code-specific, whereas SentinelOne Singularity Cloud Security falls under code and IaC. I have used the Trivy scanning mechanism. Semgrep is an open-source tool. GitLab has its own set of static code analysis and static infrastructure analysis tools. These are some of the tools that I have used before.

SentinelOne Singularity Cloud Security is very specific to the cloud-native environment. It lets you plug in more than one cloud. My organization has a multi-cloud strategy. With SentinelOne Singularity Cloud Security, we can have Google Cloud and AWS under the same umbrella, which is cool. It has its own unique place, and I like it.

How was the initial setup?

It was very easy. The only problem was getting the RBAC roles. After we had the roles, it was straightforward. It was very simple.

We have a 47-cluster environment. It took about 1.5 hours. It is quick enough. It is as good as CloudFormation.

It does not require any maintenance from our side. Because it is fully managed on the cloud SA, we do not have to do anything.

What about the implementation team?

It was implemented in-house. We have a development and operations team with 5 people.

What's my experience with pricing, setup cost, and licensing?

Its pricing is constant. It has been constant over the previous year, so I am happy with it. However, price distribution can be better explained. That is the only area I am worried about. Otherwise, the pricing is very reasonable. As the cloud vendors change their pricing, SentinelOne Singularity Cloud Security also has to change its pricing. I understand that. I am happy with it, but the split up can be better explained.

What other advice do I have?

To those evaluating SentinelOne Singularity Cloud Security, I would advise understanding SentinelOne Singularity Cloud Security's licensing metrics. You should understand how SentinelOne Singularity Cloud Security calculates. That is very important because it is not straightforward. You should understand that, and you can talk to the support people. They are very good. They clearly explain it. The person who is dealing with it should have a technical background. He cannot be a business analyst.

Make sure that you put in all the configurations on day one. You will find it difficult to compare if you keep building on top of it.

Overall, I would rate SentinelOne Singularity Cloud Security a 7 out of 10.


    reviewer2391096

Provides evidence-based reporting and makes onboarding and remediation easy

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We have onboarded multiple accounts from our organization. We have onboarded Azure accounts, and we have also onboarded GCP accounts.

We are using the vulnerability management feature, and we are also using the offensive security feature. We are planning to use IaC in a couple of months.

How has it helped my organization?

We are a services company. We are working for multiple clients from the banking sector or the finance sector. They have to follow the rules and regulations of their country. Each country has multiple compliance requirements, and SentinelOne Singularity Cloud Security helps with the compliance standards that need to be followed. We get reports on the basis of that. We get to know our compliance level. It helps organizations to achieve a high level of compliance.

Its reporting is very good. We do not have to go to the portal and see things again and again. All the required reports go to the respective teams. We have created multiple reports on the basis of applications and cloud accounts. The reports directly go to the application team or the cloud team. They are working on the security posture.

Offensive security is my favorite feature. It gives a lot of things with evidence. It also provides the severity levels, such as critical, high, and medium.

SentinelOne Singularity Cloud Security has reduced false alerts. We are using SentinelOne Singularity Cloud Security every day, and we are able to see every configuration. If we find anything different, we work with SentinelOne Singularity Cloud Security's support team. We create a support ticket as a bug or as a false positive. We are able to close an issue on the basis of priority.

SentinelOne Singularity Cloud Security is protecting our overall infrastructure. It protects our configuration, network, and IM configuration-related things. We trust SentinelOne Singularity Cloud Security. We are getting good results, and we hope to keep getting good results in the future as well.

SentinelOne Singularity Cloud Security has reduced the mean time to detect. If needed, we can also run a scan, and the results are reflected in the SentinelOne Singularity Cloud Security portal.

SentinelOne Singularity Cloud Security has reduced our mean time to remediate. It also has auto-remediation capability, but we are not using that. As of now, we are following the information given for closing an alert. This information makes it quite easy. It is very helpful. We do not have to search on the web to find a way to fix the issue. The description it provides is good enough.

SentinelOne Singularity Cloud Security has affected the collaboration among our cloud security, application developers, and app sec teams. All the teams are on the same platform. They are able to communicate with each other.

What is most valuable?

The offensive security feature is valuable because it publicly detects the offensive and vulnerable things present in our domain or applications. It checks any applications with public access. Some of the applications give public access to certain files or are present over a particular domain. It detects and lets us know with evidence. That is quite good. It is protecting our infrastructure quite well.

Its UI is quite easy. The recommendation part is also quite easy to understand. Users can read the description, and they get to know which action to perform. It is quite easy to use it and onboard things. I would rate it a 9 out of 10 for the ease of use.

What needs improvement?

For vulnerabilities, they are showing CVE ID. The naming convention should be better so that it indicates the container where a vulnerability is present. Currently, they are only showing CVE ID, but the same CVE ID might be present in multiple containers. We would like to have the container name so that we can easily fix the issue. This is a feature request that we have. We are trying to get that done as soon as possible.

For how long have I used the solution?

We have been using SentinelOne Singularity Cloud Security for the last year. We are implementing it for customers. We are also trying to be a partner of SentinelOne Singularity Cloud Security or SentinelOne.

What do I think about the stability of the solution?

It is stable. I would rate it a 10 out of 10 for stability. We have not faced any downtime. The platform is working well.

What do I think about the scalability of the solution?

Its scalability is very good. We can onboard multiple accounts, Kubernetes clusters, or ECS services on a single platform.

How are customer service and support?

I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we raise a support ticket with them. We get a call from them, and it gets resolved every time.

We also have biweekly calls with the SentinelOne Singularity Cloud Security team. We discuss any issue that we have with them. They let us know about the things they can do. They provide us with updates. This is how we are working with the SentinelOne team or the SentinelOne Singularity Cloud Security team.

How would you rate customer service and support?

Positive

How was the initial setup?

SentinelOne Singularity Cloud Security is a SaaS solution. It is easy to deploy it for a customer. If we have all the permissions on the infrastructure, we can onboard any cloud within an hour. However, in an organization, some approvals might be required. In such a case, it can take a week.

It does not require any maintenance. Whatever they are doing is quite good, and the application is working fine. They let us know about their maintenance plans via email. We get to know that downtime is at a specific time. So far, we have not had any issues. It has been pretty good.

What other advice do I have?

We have not used SentinelOne Singularity Cloud Security's agentless vulnerability scanning. We are trying to onboard all the features and enable them in our tenant. Currently, there are a few features that we have not enabled because we have onboarded some of the accounts as a single account. We are trying to onboard all the accounts at the org level, but we are facing some issues. We are communicating with the SentinelOne team. We are trying to get it done as soon as possible.

We have done a PoC of IaC for some of the projects. In a couple of months, we will start with this feature. It is quite a good feature because we get to the issues in our code before deploying it. It is very good for developers and the Infra team. They do not have to worry after the deployment of the application.

Overall, I would rate SentinelOne Singularity Cloud Security a 10 out of 10. It is helpful. It is easy to use and easy to understand. It makes it easy to explain things to the customers.


    reviewer2391078

Provides good insights and has good support and price

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We did a PoC, but we did not go ahead with SentinelOne Singularity Cloud Security. It is currently on a test cluster. It is not in production.

We were looking for a CSPM tool to monitor all of our AWS resources. We also wanted it to give us an alert in the case of a vulnerability. If, for example, a zero-day vulnerability is there, it should scan all of our tools.

How has it helped my organization?

We used agentless vulnerability scanning. It helped us to see all the vulnerabilities without deploying any third-party component in our system.

We used SentinelOne Singularity Cloud Security's Offensive Security Engine. It helped us to identify all the CVEs. We could see what kind of CVEs were there and what severity level they had, such as normal or critical. It helped visualize all the severities.

SentinelOne Singularity Cloud Security changed our security posture a lot. In one dashboard, we were able to see all the information. We could see which resources are vulnerable and which ones have critical bugs. It helped us with that.

SentinelOne Singularity Cloud Security did not reduce our mean time to detect and mean time to remediate.

SentinelOne Singularity Cloud Security helped with collaboration, but in my organization, developers are not directly involved with SentinelOne Singularity Cloud Security. There was mainly the infrastructure component where we deployed agents and based on our particular role or access, they were able to send all the data to the SentinelOne Singularity Cloud Security server. We were able to see all the reports and all the details in the UI.

What is most valuable?

We liked the search bar in SentinelOne Singularity Cloud Security. It is a global search. We were able to get some insights from there.

The reporting feature is good. It is able to generate reports.

Its UI is very good, and it is easy to adapt. Any new person will be able to navigate, and within a week, he or she will be able to understand SentinelOne Singularity Cloud Security.

What needs improvement?

We wanted it to provide us with something like Claroty Hub in AWS for lateral movement. For example, if an EC2 instance or a virtual machine is compromised in a public subnet based on a particular vulnerability, such as Log4j, we want it to not be able to reach some of our databases. This kind of feature is not supported in SentinelOne Singularity Cloud Security.

If there is any virtual machine running on your public subnet, it is accessible outside your network. It is accessible via the Internet. If it has any Log4j or remote accessibility vulnerability, the attacker would be able to access the machine. From the private machine, the attacker can do NS Lookup and reach our DBs. It creates a channel for vulnerabilities. Such a feature is not present in SentinelOne Singularity Cloud Security.

What do I think about the stability of the solution?

It is stable. We have not had any issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they also provided us with a demo of all the features. They showed us all the features that we could use.

The speed of their support was good. I would rate their support a 9 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using Orca. We did a PoC with SentinelOne Singularity Cloud Security, and there were some cost benefits.

How was the initial setup?

SentinelOne Singularity Cloud Security is a SaaS solution. I was involved in its initial deployment. It took around three months.

What about the implementation team?

We used their support. Its implementation requires at least two people.

What's my experience with pricing, setup cost, and licensing?

Its pricing was a little less than other providers.

What other advice do I have?

I would advise doing a PoC with all the similar tools and then making a decision based on the capabilities, features, and price.

Overall, I would rate SentinelOne Singularity Cloud Security a 9 out of 10.


    Ankit-Agarwal

Provides offensive security, supports private clouds, and is reasonably priced

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it to monitor Azure and AWS accounts. We also use it to monitor the GitHub account for any data leakage and misconfigurations and also to have proactive configuration checks.

How has it helped my organization?

We were looking for a CNAPP solution that could provide details about cloud misconfigurations, compliance, and any risks. SentinelOne Singularity Cloud Security provides that. The feature of offensive security has been very helpful for us.

We only use agentless scanning. We have not installed agents anywhere. It collects data and provides information.

We use SentinelOne Singularity Cloud Security's Offensive Security Engine. The analytics features of SentinelOne Singularity Cloud Security are something that other providers do not provide. They have scanning on the port base and simulation of attacks. It is a very helpful feature to proactively resolve issues. It handles verifying actual exploit paths and prioritizing breach potential very well.

The proactive approach and offensive security have helped us to fix things in advance before they can be exploited.

We were able to realize its benefits immediately. As soon as you configure it, it does its job. It takes a day to configure it and discover the assets. It is easily deployable, and it immediately starts providing inputs.

SentinelOne Singularity Cloud Security helped reduce the number of false positives. It also helps with our SOC monitoring. The alerts are reduced, and we are in compliance.

We get details about how much we are compliant with different frameworks. It helps us to evaluate the risk posture as well. We use the reports to evaluate our risk posture.

The proactive approach and advanced fixes reduce the number of false positives, but it is difficult to know if SentinelOne Singularity Cloud Security has reduced our mean time to detect. SentinelOne Singularity Cloud Security has definitely reduced our mean time to remediate.

SentinelOne Singularity Cloud Security has not had an effect on the collaboration among various teams because, in our environment, everything is done by IT, but we have visibility across all the domains. We can work together if needed, but it is not yet applicable to our organization.

What is most valuable?

The offensive security where they do a fix is valuable. They go to a misconfiguration and provide detailed alerts on what could be there. They also provide a remediation feature where if we give the permission, they can also go and fix the issue.

They also support private clouds to a certain extent. It is pretty easy and customizable.

SentinelOne Singularity Cloud Security's interface is pretty easy and comfortable. They keep on improvising it. When you are configuring, it is pretty easy.

What needs improvement?

It is a very secluded solution. It works only as CNAPP. It does not bring much threat intel from the outside world. All it does is scan. If it can also correlate things, it will be better. It can discover the threats from the outside world. It can discover the threats or vulnerabilities happening across those assets. If it can bring that in and evaluate, it will be good.

For how long have I used the solution?

We have been using SentinelOne Singularity Cloud Security for a year.

What do I think about the stability of the solution?

It is stable. We have not observed any issues.

What do I think about the scalability of the solution?

We have not increased our assets, so it is difficult to say anything about the scalability part.

How are customer service and support?

I never had to contact their support.

Which solution did I use previously and why did I switch?

We were not using a similar solution previously.

How was the initial setup?

It was pretty easy. It was very straightforward. They had many things available. We got the scripts on Azure, AWS, and GitHub, so the installation was pretty easy. It took a couple of hours.

It is a cloud solution. It does not require any maintenance.

What about the implementation team?

We implemented it on our own. Only one person was required from our side.

Their support was not required. They offered to help. They assigned a customer success manager, but it was easy to deploy, so we did not require much help from their side.

What's my experience with pricing, setup cost, and licensing?

Its pricing is okay. It is in line with what other providers were providing. It is not cheap. It is not expensive.

Which other solutions did I evaluate?

We evaluated 2 more products. One was Zscaler, and the other one was Wiz. Offensive security and support for the private cloud were the reasons for going for SentinelOne Singularity Cloud Security.

What other advice do I have?

I would advise evaluating SentinelOne Singularity Cloud Security based on the use cases. You should know what is required and how SentinelOne Singularity Cloud Security can support that. If SentinelOne Singularity Cloud Security is able to fulfill your cases, it will be good. A thorough evaluation and mapping of the organization's objective should be done before buying SentinelOne Singularity Cloud Security.

I would rate SentinelOne Singularity Cloud Security an 8 out of 10. It is good.


    reviewer2391030

Multi-cloud support, easy setup, and good granularity for rules

  • April 16, 2024
  • Review from a verified AWS customer

What is our primary use case?

We are a security-based company. We use SentinelOne Singularity Cloud Security to put our data planes on it. We have a cloud setup, and we have integrated SentinelOne Singularity Cloud Security into our environment. It checks for any audit or security-related issues.

By implementing SentinelOne Singularity Cloud Security, we wanted a centralized solution. We have many AWS accounts to manage, so we wanted a single dashboard with analytics. We wanted to be able to view and monitor everything at once. We also wanted to customize the rules on which we wanted the alerts to be set up. SentinelOne Singularity Cloud Security was a better option for our use case.

How has it helped my organization?

We have multiple rules set up on SentinelOne Singularity Cloud Security for things that we want to monitor. We have set up something for restricted access for SSH, and then we have access to the EC2 instances. If any of the rules are broken or if there is a bad actor, we get notified quickly. It also helps with the audit and keeping the infrastructure clean.

SentinelOne Singularity Cloud Security includes proof of exploitability in its evidence-based reporting. This is quite important for us because we are a security-based company. We want to tag each and every alert correctly. We also need to provide RCA to the customers. SentinelOne Singularity Cloud Security forms a very good basic layer for things that are happening in the infrastructure. The reports that it gives are also nice. It gives us information about the impact and other things. It helps us.

Its setup is good. It also depends on how finely you want to set it up. It depends on the rules you set, the thresholds you set, and how quickly you act on things. We did not want SentinelOne Singularity Cloud Security to act on things, so we went for a basic setup without any auto-remediation. We act on the issues. It provides us with a basic layer of security.

Previously, we used to find issues from the AWS console and the AWS logs, but because we had multiple AWS accounts, finding out the issues was a bit of a pain point for us. We had to go inside 30 to 40 AWS accounts to find out the capabilities. We had to write our own automation scripts to find the full logs. We wanted a solution that gave us a centralized place to put all the issues that we were facing based on security concerns. With SentinelOne Singularity Cloud Security, we found a centralized solution. It was easy for us to get the data of 30 to 40 clusters in a single dashboard. It was pretty nice to have that. The UI seems a bit confusing initially, but once you start using it, it becomes more intuitive.

There is a team that is working on setting it up on ISE. So far, with just a vanilla setup, it is doing its job, and we are happy with it.

There are a few false positives, but we want them to be there. We do not want to miss out on something. We want everything to be monitored. It does not matter to us if it is a false positive. At the end of the day, the cost that we would pay by ignoring a true positive thinking it is a false positive would be much higher than going through false positives and marking them as false positives.

For every module and everything that we do on our AWS clusters, we evaluate the risk individually, and then SentinelOne Singularity Cloud Security forms an extra layer of security on top of the personal checks that we do. It is like a shield for us. It helps us a lot.

SentinelOne Singularity Cloud Security has reduced the mean time to detect issues by a lot. Earlier, it was a very manual process to detect errors. There was not a single place where we could look into all the alerts. They were all scattered. SentinelOne Singularity Cloud Security unified that. With SentinelOne Singularity Cloud Security, once the alert is detected, we can just look into it directly. We can go into a specific cluster, resolve the issues, and mark it as resolved. There is a 45% to 50% reduction in the mean time to detect.

Our mean time to remediate remains the same because we have manual remediation. There is no change in that. The main issue for us was to be able to detect issues, and SentinelOne Singularity Cloud Security solved that for us, but because remediation is taken care of by us manually, the mean time to remediate remains the same.

SentinelOne Singularity Cloud Security is continuously monitored by the customer success engineering team and the security team. These people contact the infrastructure team. The application team is not involved because we mostly monitor the infrastructure side. That is the AWS side. It helps us with better collaboration. When the time zones change, we do not have to give a lot of context or change information across different time zones to different people. They can go into the console, see the issue, and continue to work on it.

Earlier, if there was a security issue, it had to be handed over to people in different time zones. Because we are a global company, we have on-calls and other things. Earlier, it used to be a big process. We had to write down the whole documentation of what happened, where we were seeing the issue, and whether it was resolved or not. We had to provide the complete information on that single issue. Things are simpler now because people can just log into it and see what is in the pending state and which security vulnerabilities we are still facing. A person in a different time zone can just log into the SentinelOne Singularity Cloud Security console and start remediating the issue.

What is most valuable?

The multi-cloud support is valuable. They are expanding to different clouds. It is not restricted to only AWS. It allows us to have different clouds on one platform. The integration is quite easy. It took around 15 minutes for the whole stack to set up. It was very easy to set up. That was one of the best things.

The custom rules are also valuable. We can set up our own thresholds on the rules. We can have a granular setup for the rules. We can also scan for specific ports and specific AWS modules. The granularity of rules is good.

What needs improvement?

In terms of ease of use, initially, it is a bit confusing to navigate around, but once you get used to it, it becomes easier. Initially, I had problems finding a few things and creating the policies. It was a bit difficult for me, but after going through the documentation, it got easier.

I was checking the IaC checks that they have, and they can add something for auto-remediating IaC. They can integrate something that will help auto-remediate on IaC and make needed changes to the code. They can also integrate something like CoPilot.

Other than that, I do not have any input. They have covered quite a bit. They are doing a good job. The features are good for what we are using it for right now.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for 3 to 4 months.

What do I think about the stability of the solution?

Its stability is good. We do not have a high volume. It is doing well for the scale that we have. I would rate it a 9 out of 10 for stability.

What do I think about the scalability of the solution?

Its scalability is good. I would rate it an 8 out of 10 for scalability. It meets our requirements. SentinelOne Singularity Cloud Security does the very basic job of collecting the CloudWatch logs, keeping them in a centralized place, and looking for errors. We have scaled it across all of our AWS accounts, and it is doing well. I do not see any issues coming in the future as well.

SentinelOne Singularity Cloud Security is being used by our infrastructure team. There are 15 to 20 people who keep a check.

How are customer service and support?

Their support was good. I would rate them an 8 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not have anything like SentinelOne Singularity Cloud Security before.

How was the initial setup?

The initial setup was straightforward. It only took about 15 minutes.

We initially had issues handling the setup. We were doing it slightly wrong. We ran it multiple times which messed up the setup. We got SentinelOne Singularity Cloud Security folks on the call. SentinelOne Singularity Cloud Security people assisted us with it, and it was very quick once they were on the call.

We are on the cloud. We have different AWS clusters, and we have onboarded AWS clusters to it. There is a single dashboard for us. We have not integrated it with anything else. SentinelOne Singularity Cloud Security is a separate system running, and we have not integrated it with anything. Being a security company, we are directly adding third-party solutions to our stack.

SentinelOne Singularity Cloud Security does not require any maintenance from our side. It was a one-time installation, and since then, we have not had any issues with it.

What other advice do I have?

Based on the things that we have tested, it does a pretty good job of alerting and reporting. If you have a highly scaled environment with 50 to 60 AWS clusters and you are looking for a tool that simplifies getting security logs, SentinelOne Singularity Cloud Security is the perfect solution. It does the job. I would recommend SentinelOne Singularity Cloud Security to others.

SentinelOne Singularity Cloud Security has an auto-remediation feature, but we are not using that because we have to give a lot of access to SentinelOne Singularity Cloud Security for that. We are not willing to do so. That is why we do not use the auto-remediation offered by SentinelOne Singularity Cloud Security. We just get the alerts, and then we act on them. We also do not use agentless vulnerability scanning, IaC scanning, and SentinelOne Singularity Cloud Security's Offensive Security Engine.

Overall, I would rate SentinelOne Singularity Cloud Security an 8 out of 10.


    Uday Shanbhag

Nice UI and features with helpful support

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We have multiple AWS accounts and we use it for our products and deployments, et cetera, and they are being monitored by SentinelOne Singularity Cloud Security for best practices and good security. In the past, we've had code exposed to the internet, and SentinelOne Singularity Cloud Security has been able to catch such instances. Basically, it is for security and monitoring purposes.

How has it helped my organization?

We've been able to integrate SentinelOne Singularity Cloud Security with out AWS and deployed their agents to Kubernetes. For production and compliance purposes, it allows us to monitor actively for issues from one place.

What is most valuable?

The solution reduces notifications.

We mainly use it for monitoring and security guidelines only. It's been really useful for us in terms of the developer accounts. If any have been exposed, we get notified and we can take care of issues before anything happens.

We haven't seen any server downtime. It's always been available when we've needed it.

The UI is very nice, and feature-wise, it's very good.

It has very good documentation.

Support has been very helpful and provides regular feedback and help whenever needed. They've been very useful.

The solution is very easy to use. We have not had to spend much time customizing or integrating items. We were able to integrate all four AWS accounts in order to centrally monitor everything.

There is evidence-based reporting which can help prioritize and solve cloud security issues. We haven't actively used it or set it up.

We use the infrastructure as code scanning feature. It's good for identifying pre-production issues.

About six months ago, there was a major upgrade. We can see the containers running and which vulnerabilities appear, et cetera.

We haven't seen any increase in false positives since using the solution.

It's helped us improve our risk posture. We're more confident now that things aren't happening and getting missed. We're on the right track to adapting proper security rules.

More than saving engineering time, this solution has helped promote confidence is the security of our cloud accounts. We're more sure of our configurations and security posture. Since we don't have a cloud expertise team that might identify issues, it has helped us gain confidence in SQL deployments.

What needs improvement?

There should be more documentation about the product. Sometimes we have to go to customer support to get clarification.

For how long have I used the solution?

I've been using the solution for 1.5 years.

What do I think about the stability of the solution?

The solution is stable. I have not seen any downtime.

What do I think about the scalability of the solution?

We have around 15 users leveraging SentinelOne Singularity Cloud Security. They are mainly admins and engineers.

How are customer service and support?

Technical support is very helpful. However, the documentation needs to be better.

They tend to resolve issues within an hour or so. With most issues, they are very helpful

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have a different pipeline product working in parallel to this solution that is also helping us reduce vulnerabilities. Something else, for example, monitors compliance for us. SentinelOne Singularity Cloud Security is more of an additional tool than our main solution. We have been using open-source tools for scanning.

How was the initial setup?

The development was just one configuration, and we were able to implement SentinelOne Singularity Cloud Security in about an hour.

The solution does not require any maintenance.

What was our ROI?

We have noted an ROI based on the amount of confidence we've gained having visibility into our vulnerabilities. I do not have specific metrics on hand to illustrate that, however.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

We're a customer and end-user. I'm a DevOps engineer.

I'd recommend the solution to others. I would rate it 10 out of 10 as it currently meets all of our requirements. I can't speak to other companies that may have different requirements.


    reviewer2390934

Easy to use with good monitoring but support could be more responsive

  • April 16, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the solution for security posture management. It's a safeguard for our cloud. It helps flag misconfiguration or any kind of vulnerability. There are also remediation capabilities, although we're only subscribed to alerts.

How has it helped my organization?

It's a safeguard tool for our cloud. When I'm using my cloud I need to make sure whatever I'm doing is secure. So we needed a gatekeeper or something acting as a gatekeeper, to keep an eye out since people can sometimes make mistakes. If there is any kind of event error, it helps us get alerted.

What is most valuable?

It's a real-time monitoring tool that runs 24/7.

I like the security capabilities. The availability and stability are very good.

It is very easy to use, and the graphical user interface is nice. It's great that they provide information regarding issues on the front end. The evidence-based reporting is good. There is some heavy investment there. The user interface and ease of use for security operations are very helpful. Everything is easily available, and that's very impressive.

It works within a certain set of rules. It has enough information to cover 100% of the services we are using. For most of my expectations, the product has covered my needs. They are also adding new features and functionality.

We use the infrastructure as code scanning, which is good. There's very good security scanning. We can scan non-production environments and get a report. We get notifications of issues immediately. Before moving to production, we always look at reports to check for issues.

We're almost 99% compliant based on the compliance regulations we follow. It's helpful to have good compliance scanning.

We've been dealing with fewer false positives. It's improved over time. It's too early to say, percentage-wise, how many fewer we're seeing; however, it is noticeable.

It's lowered our risk posture. We have been satisfied so far. It covers what we need to be covered.

The mean time to remediate has been lowered by about 20% to 30%.

We now have very good collaboration between our cloud security, application developers, and AppSec teams. There's better communication in terms of response. We haven't calculated if it's saved us any engineering time, however.

What needs improvement?

They could improve their mean time to detect. It's good, however, it could be lowered further. Detection should be in near real-time. We need these alerts fast as security is our greatest concern.

They could improve reporting and offer better, faster notifications.

For how long have I used the solution?

I've used the solution for almost 2 years.

What do I think about the stability of the solution?

I'd rate the stability 8 out of 10.

What do I think about the scalability of the solution?

We have 10 to 15 people using the solution.

I'd rate the ability to scale 8 out of 10.

How are customer service and support?

We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster. The support response time could be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use something prior to PingSafe. We had a few things on-premises and on our private cloud. We liked the pricing and feature offering of PingSafe and decided to implement it.

How was the initial setup?

The initial setup was pretty straightforward. We had to do some integration and it was simple. The deployment itself hardly took an hour. It's integrated with our AWS and that was pretty seamless.

I don't worry about maintenance. I don't take care of that aspect. However, PingSafe works in the background, maintaining and upgrading the system directly.

What about the implementation team?

We had a few people from PingSafe involved in the implementation.

What other advice do I have?

I'm a customer and end-user.

It's a 100% available solution. It covers most of our cloud security requirements and has a nice interface. Support could be faster, though. When we're dealing with security, we don't want lots of time between responses.

I'd rate the solution 7 out of 10.


    reviewer2390868

Easy to use with good UI but needs better technical support

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for security and monitoring. It helps maintain compliance standards. Multiple policies can be mapped and evaluated and alerts can trigger your attention.

How has it helped my organization?

We're using multiple cloud environments and multiple providers, such as AWS, Azure, GCP, and Postgres. It helps us manage multi-cloud security.

What is most valuable?

The UI is very good. The solution offers very good adaptability.

Its ease of use is pretty good. After using it for nine months, I'm pretty comfortable with it.

The evidence-based reporting helps us prioritize and solve issues. This is a feature that is missing from most platforms.

We use agentless vulnerability scanning. It's a good aspect of the product.

The proof of exploitability and evidence-based reporting are excellent. They gave me a detailed idea of what was exposed.

We use the infrastructure as code scanning. It really helps manage the policies, which I have been working on.

The compliance capabilities are helping me most of all. The reports and alerts we get help manage everything and act on issues.

We've reduced the number of false positives we receive by 35% or so.

We've reduced our time to detect by about 20%.

It does take time to remediate, however, we've saved time in terms of time to remediate since we get more details around alerts and can go in and look and solve issues. We've reduced our mean time to remediation by about 30% to 35%.

What needs improvement?

It can be complex to use at the outset.

They could have better support. We've had support issues in the past. They need more experienced support personnel.

For how long have I used the solution?

I've been using the solution for 8 to 9 months.

What do I think about the stability of the solution?

The stability is okay, however, it needs more maturity.

What do I think about the scalability of the solution?

We have 2 to 3 users on the solution currently. We have it in one location right now.

The scalability depends on the integration.

How are customer service and support?

Technical support has room for improvement.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did previously use a different solution. We used Prisma. It did offer good pricing and good scalability.

How was the initial setup?

The initial setup only took about 1 week. I was not directly involved in the customer onboarding process.

The solution does not require any maintenance.

What was our ROI?

We see an ROI in the fact that we can better map our best practices. From a security perspective, we're saving around 30% to 40% and we're able to implement more best practices.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It's comparable to or better than others on the market.

What other advice do I have?

I'm a partner.

The solution is cost-efficient, yet it needs more support accessibility. However, I would recommend this solution to others. I'd rate the product 5 out of 10 overall.


    reviewer2390805

Good code scanning and evidence reporting with helpful support services

  • April 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for monitoring the security of our infrastructure. It helps us identify all the vulnerabilities.

How has it helped my organization?

We had code and infrastructure, and we just weren't sure of all the vulnerabilities within them. This knowledge has helped protect us from security loopholes.

What is most valuable?

It's integrated with all of our cloud services on our accounts. It automatically fetches all the resources, scans through the code, and reports back on our vulnerabilities. It helps with all of our overall security standards as per the industry, and it can give us a rating. If I go to the compliance section, it gives me an idea of how I'm performing with respect to compliance metrics.

There's real-time threat detection. It can show threats and find issues based on their severity and helps us with real-time monitoring.

It's fairly easy to use. I'd rate the ease of use 7 out of 10. There is a learning curve around the initial issues. However, we can look at issue descriptions and what to do. It gives us a lot of details about an issue, so that helps.

Evidence-based reporting helps prioritize and solve our cloud security issues.

PingSafe includes proof of exploitability in evidence-based reporting. It's really important. If we did have any proof, it would be harder to pinpoint false positives. I like that it gives proof.

The code scanning is helpful. Whenever somebody commits a recent code, it helps identify that immediately and check vulnerabilities.

It has positively affected our exposure. Before we implemented it, we were having lots of issues, and now, with PingSafe, we're up to 87% compliance with respect to all security metrics. It's been a gradual process, however, we're getting better and better.

We've been able to reduce mean time to detect. It's gotten a bit faster. If you have a solution like this, you can take a more proactive approach. When a vulnerability happens, you can act immediately. Our mean time to detect has improved by about 80%.

It's also helped us with our mean time to remediate. It shows recommended actions and helps tell us what could possibly remediate the issue.

The product has positively affected collaboration among our cloud security, application developers, and AppSec teams. PingSafe, however, is more centered around our infrastructure security and doesn't impact developer productivity much.

The compliance monitoring capabilities are helpful. We're a venture product, so we need to be compliant with everything. When we get a report, we can see what we need to do for compliance, and it helps us identify issues and mitigate them effectively to increase compliance.

What needs improvement?

There is a bit of a learning curve for new users. The ease of use could be better.

We've had an issue where we muted a false positive, however, when we made some changes to a cloud configuration, it popped up again. So it hasn't really reduced false positives; you just need to manually ignore them.

For how long have I used the solution?

I've used the solution for one year.

What do I think about the stability of the solution?

The solution has been stable throughout.

What do I think about the scalability of the solution?

We have three to four users that are actively using PingSafe. They are admins and engineers.

So far, we haven't had any scalability issues.

How are customer service and support?

They have great technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use a different solution previously.

How was the initial setup?

The initial deployment was pretty quick. When you integrate any of your cloud service providers, it doesn't take long. We had it implemented in a few days. One of our reps can just work with the team to get it ready.

It's not integrated with any other security tools, however, it is integrated within our infrastructure.

No maintenance is required.

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on the pricing of PingSafe.

Which other solutions did I evaluate?

We have not evaluated other solutions.

What other advice do I have?

I'd recommend the solution to other users. Overall, I'd rate the product 8 out of 10.