Cloud Native Security offers the flexibility to create a customized solution that fits our specific needs. It's a comprehensive tool encompassing the central elements—PSC, PPP, and more.
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Offers advanced components to safeguard your multi-cloud environment
What is our primary use case?
What is most valuable?
It is advantageous in terms of time-saving and cost reduction.
What needs improvement?
There's an array of upcoming versions with numerous features to be incorporated into the roadmap. Customers particularly appreciate the service's emphasis on intensive security, especially the secret scanning aspect. During the proof of concept (POC) phase, the system is required to gather logs from the customer's environment. This process entails obtaining specific permissions, especially in terms of gateway access. While most permissions for POC are manageable, the need for various permissions may need improvement, especially in the context of security.
For how long have I used the solution?
I have been using Cloud Native Security for the past six months.
What do I think about the stability of the solution?
I'd rate it an eight. It's a reliable solution that the organization is increasingly adopting for its robust features and security.
What do I think about the scalability of the solution?
It is quite scalable. I would rate it an eight out of ten.
How are customer service and support?
They are helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prisma Cloud seemed limited in its solutions and had to acquire other companies for broader offerings, while Cloud Native Security provided more comprehensive and tailor-made solutions, especially in terms of authentic security features.
How was the initial setup?
The setup isn’t easy because it doesn't support Azure. It's something on the roadmap. It doesn't limit itself to a particular hypervisor.
What about the implementation team?
For now, we don't handle the maintenance. It's all managed by the vendor for our customers.
What's my experience with pricing, setup cost, and licensing?
It's not expensive. The product is in its initial growth stages and appears more competitive compared to others. It comes in different variants, and I believe the enterprise version costs around $55 per user per year. I would rate the pricing a five, somewhere fairly moderate.
What other advice do I have?
I would rate it 8 out of 10.
Provides excellent workload telemetry, hunting capabilities, and deep visibility
What is our primary use case?
We use Singularity Cloud Workload Security for our production and build workloads.
We implemented the solution to simplify the deployment of forensic tools, including EDR, into our cloud infrastructure, where it may be difficult to install an agent.
We have a hybrid deployment, with an estimated 8,000 to 70,000 cloud workloads. We serve a customer base of nearly one billion people, including 700 million current EA subscribers. Handling this workload is no small feat. The estimate is so broad because we do not own or control every AWS, Azure, or GCP account; studios use this infrastructure without our help. We are still in the discovery phase of trying to determine the exact number of workloads. There are thousands of Kubernetes clusters.
How has it helped my organization?
Singularity Cloud Workload Security's real-time threat detection capabilities are good. We recompeted SentinelOne against fifteen or twenty different AV vendors over the course of 2018 and 2019 and found SentinelOne to be superior in virtually every possible way.
Forensic capabilities are now excellent. When we started, we had a contractual agreement with SentinelOne to improve deep visibility to match our current toolset, Carbon Black Response. Over the course of two years, they delivered everything we could get from Carbon Black and even more.
The visibility of workload telemetry is excellent, and the hunting capabilities are second to none.
When no human intervention is required Singularity Cloud Workload Security detects and remediates nearly instantaneously.
Our MTTD is sub 30 days.
Our MTTR is seven days after detection for most instances.
The interoperability with third-party solutions is great.
What is most valuable?
The most valuable feature is the ability to gain deep visibility into the workloads inside containers.
What needs improvement?
Sometimes the Storyline ID is a bit wacky. It's not that the data is inaccurate, but the threat item that's flagged can sometimes point to a storyline that's not relevant to the hunting object we're looking for. In short, Singularity Cloud Workload Security can sometimes take us on a roundabout way to get to where we want to be when using Storyline ID.
I would like a public repository for CWPP. Having to request a script from SentinelOne to deploy CWPP is not ideal, and this is true for all of the tools, including the Linux agent. Without a public repository, when a deployment team needs something like a GPG key to validate the image, we have to request a signed copy of the software. This is not ideal because it removes our ability to self-serve. Therefore, if I had to ask for anything to make it easier, it would be signed images that are GPG signed and a public repository where we can get the bits from.
For how long have I used the solution?
I have been using Singularity Cloud Workload Security for over four years.
What do I think about the stability of the solution?
Singularity Cloud Workload Security is stable. No lag, no crashing, no downtime. The joy of running as a container is that it doesn't break the other parts.
What do I think about the scalability of the solution?
The Singularity Cloud Workload Security auto-scaling feature is great.
How are customer service and support?
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment was straightforward, but only because I had to obtain a script from SentinelOne. I completed the deployment myself.
What's my experience with pricing, setup cost, and licensing?
Our three-year renewal with SentinelOne this year was shockingly expensive. In fact, covering our 50,000 endpoints would have nearly bankrupted most security programs, even well-funded ones like ours. The sticker shock is real. I understand that SentinelOne is a market leader, but the bill we received was astronomical.
Which other solutions did I evaluate?
We evaluated a few application security tools, but CWBB is only a software opportunity. SentinelOne has become our primary solution for all aspects of endpoint security. Therefore, when we considered adding detections for cloud workloads, it made sense to choose SentinelOne as the ideal solution.
What other advice do I have?
I would rate Singularity Cloud Workload Security nine out of ten.
To someone who doesn't think they need CWPP because they already have a continuous security monitoring solution in place, I would say, Consider the old security adage that they are not currently free of malicious items. They have them, but they just don't know where they are.
We have an upgrade policy for maintenance purposes. We need to implement the upgrade policy, but we do this through Chef automation. Writing Chef automation for this can be a bit complex, but it is not impossible.
SentinelOne Cloud Workload Security's ability to be innovative is excellent. I'm a big fan of SentinelOne's API, which has allowed me to develop some creative solutions. I'm actually the only SentinelOne administrator at my organization, so in terms of innovation, it's probably the best tool I've ever used. I've been able to create an automated "one-man army" using SentinelOne.
I recommend deploying a test environment. Do not try to deploy this into an existing environment and test there. It's a bad idea. Not from a SentinelOne perspective, but I'm not much of a Kubernetes expert. I know it can be dangerous, and we tried to do this in a test environment of a live production environment and had a lot of trouble. Not because of SentinelOne, but because of our Kubernetes deployment. Having to complete a bad Kubernetes environment with little knowledge of CWPP basically made getting it working very difficult. So my advice would be to build a clean, industry-standard test environment that can be broken with no risk.
Is able to auto-scale and remediate, as well as save us time
What is our primary use case?
We use Singularity Cloud Workload Security to protect all our servers from malware, both present and future. We also use it to protect our user endpoints, such as workstations and employee laptops.
We recently switched from Windows Defender to SentinelOne endpoint protection after a few of our laptops were infected with malware. SentinelOne has been protecting our laptops, endpoints, and servers for two years now, and it has performed well in internal and external audits.
We currently have a hybrid Active Directory environment. SentinelOne itself is a SaaS-based product, so it is fully cloud-based. However, we need to install agents on all of our endpoints and cloud services.
How has it helped my organization?
Singularity Cloud Workload Security has real-time threat detection capabilities. We have tested it with multiple clients and ourselves, and it has detected malware every time we have been attacked. Compared to other major security vendors, Singularity Cloud Workload Security had the best detection rates for all the malware we threw at it during our proof of concept.
Automated remediation is policy-based, which makes it very useful. The SentinelOne platform gathers all information about how the threat played out and all the changes that were affected on our system. Using this information makes it very easy to remediate all the damage because we know what happened. Automated remediation is amazing and a key differentiator from other competitors.
For Linux kernels, the agent supports almost all platforms, including legacy Windows, macOS, and Linux. We have a few Linux servers, and the mitigation and all the other features work just as well as on the other operating systems.
Using the Deep Visibility Console, we can thoroughly investigate everything that was called or changed on a computer. This gives us visibility into virtually everything that happens on all of our endpoints at all times, in real-time. This has allowed us to find threats that other vendors would have missed. We can also use the Deep Visibility Console to perform threat hunting. For example, if a threat has been moving around our network, we can track it down to see exactly where it is moving to and how it is working.
The historical data record provided by Singularity Cloud Workload Security after an attack is good. For data retention in terms of threats, we have a one-year retention period. This is a long time, and it is very useful for our insurance policies, as we often need to comply with them. For compliance purposes, the one-year retention period is perfect for us. For visibility logs, for example, we are ingesting some logs, and I believe the retention rate is actually fourteen days.
Singularity Cloud Workload Security has reduced our MTTD. Previously, with Defender, it would sometimes fail to detect threats. Now, we detect and remediate many more threats automatically, almost instantaneously. For example, if we download a malware file, we usually cannot even open it because Singularity Cloud Workload Security detects it automatically with a super-fast response time.
Our MTTR is automatic. As soon as a threat is detected, remediation is performed automatically, according to our policy. We can even generate a report of the remediation and all affected files. This allows us to see everything and ensures that remediation is performed quickly.
Singularity Cloud Workload Security has freed up our SOC staff's time to work on other projects. Before, we were considering hiring a 24/7 SOC team, but with SentinelOne's vigilance package, they take care of almost everything for us. We no longer need an employee to monitor logs and threats 24/7.
Since we are freeing up some time from the operations side, our IT administrators and security personnel do not have to constantly monitor the console to see what is happening. Because we trust the product to take care of malware for us, our productivity has definitely increased. We only check the logs once a week.
Singularity Cloud Workload Security works well with other vendors, so we can even have two EDR solutions if we want to. The exclusions can be done through the console, which is very easy to use. It gives us a list of all the applications that we have installed on all our systems and makes it easy to create different types of exclusions. For example, we can create exclusions for performance reasons or to suppress alerts. There are a lot of options, and they are all very easy to use.
What is most valuable?
My favorite feature is Storyline. It creates a neat graph that shows us how any threat played out, in real time. We can see all the information about what was modified or changed on our system, such as files that were modified, created, or deleted, and register keys that were created or edited. For a SOC analyst, this information is super useful. We can deep dive into all the information and see exactly what happened on each computer individually.
The second feature is actually part of the SDR platform, and it provides native integrations with other security software vendors, such as Okta or Azure AD. This allows us to ingest all of our audit logs for security events and to take action on them. For example, we can set up an automation alert so that if a threat is detected on an endpoint, we can automatically take action on our Okta or AD environment, such as locking the account that was signed in or forcing a password reset.
What needs improvement?
I know that SentinelOne is working on additional integrations for their XDR platform, and I would definitely prefer more integrations. I understand that many more integrations are coming soon but by the end of the year. I would like additional integrations. Currently, we have integrations with Azure AD, Okta, Mimecast, and Netscope. Many of our clients and we also use firewalls from Cisco, Juniper, and so on. It would be helpful to be able to retrieve audit logs or actionable items from these firewalls.
For how long have I used the solution?
I have been using Singularity Cloud Workload Security for two years.
What do I think about the stability of the solution?
Singularity Cloud Workload Security is stable, and we have not experienced any downtime.
The stability of Singularity Cloud Workload Security is similar to that of Microsoft Defender.
What do I think about the scalability of the solution?
Singularity Cloud Workload Security is infinitely scalable, with a multi-tenancy feature that allows us to have multiple sites, such as physical sites. For example, if we have two locations, we can easily create admins who have access to only one site or to all sites. It scales really well, regardless of our environment.
The auto-scaling feature is user-friendly. As we install more endpoints, they will simply show up in the console, allowing us to create our own physical sites with their own admins and different policies.
How are customer service and support?
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They also sent me some documentation, which was already available to me, but they saved me the time of searching for it. They even offered to schedule a team call to discuss the integration and have a team member help us directly. The only downside is that the entire interaction was text-based, so it could be difficult to get a definitive answer to some questions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft Defender, but some of our laptops were infected with malware anyway. Because of this, we had to redeploy all of our laptops. We therefore concluded that the solution was not working as well as it should in terms of detection and response so we switched to Singularity Cloud Workload Security.
How was the initial setup?
Deployment was straightforward. The agent is simple to deploy, and we only need to deploy it to all of our endpoints. It is a simple installation that requires our site token. We can deploy it through group policies, Intune, or any mass deployment software. I completed the deployment myself.
Which other solutions did I evaluate?
We evaluated CrowdStrike, Carbon Black, and Bitdefender, and found that Singularity Cloud Workload Security had a much better remediation process. This is because Singularity Cloud Workload Security uses AI-powered detection and remediation, instead of relying on human analysts. This means that threats can be detected and remediated much faster than with traditional security solutions. Another factor that influenced our decision was pricing. SentinelOne is not too expensive compared to other providers, and it offers a wide range of integrations with other security products.
What other advice do I have?
I would rate Singularity Cloud Workload Security nine out of ten.
Maintenance is minimal, requiring only occasional updates. When a major update is available, we receive an email notification. We then accept and deploy the update to all eligible endpoints through the console.
Singularity Cloud Workload Security is very easy to deploy and has one of the best detection rates among vendors. It has a very user-friendly UI that provides a high-level overview of current threats and system status, as well as the ability to drill down into analytics and threat indicators using the visibility console. It is so user-friendly that anyone can use it, regardless of their expertise level. However, for more experienced users, there is also the option to dig deeper into the data.
Singularity Cloud Workload Security helps us spend less time on threats and more time on our core competency, which is consulting work. This definitely improves our productivity and innovation.
Single agent, user-friendly console, and fair price
What is our primary use case?
We are using it for endpoint detection on all of our EC2 instances and hosts in the cloud. Along with it, we are also going to be using it for AV.
We do not have any EDR protection on our host. We would like to utilize it for AV to put some protection on our host. The pricing for the tool that we are using for AV has gone up, and they are not giving us a lot of things we need. Also, to use their EDR tool, we have to install a secondary agent, whereas, with SentinelOne, everything is included in the same agent.
How has it helped my organization?
Singularity Cloud Workload Security helps with forensics and extra protection on our host. We have not had any incidents where we had to fully use it or fully go into action with it, but we are hoping that it will provide the extra protection that we need to help resolve some blind spots that we have specifically on our hosts.
Singularity Cloud Workload Security has forensic visibility or deep visibility into the Linux kernel, but we have not used it. It is something that we will work on and use with our SOC team and the implementation team if an incident were to ever happen.
The historical data record provided by Singularity Cloud Workload Security after an attack will be useful if an incident happens. It will help us build a timeline of historical reference. It is easy to have it all in one place to build a timeline. We can see from start to finish where the incident started and where it occurred versus having to go in and do things manually by sifting through logs. The fact that SentinelOne is able to have that information or data and a single pane of glass is something that we like about the tool.
Singularity Cloud Workload Security helps to cut down the mean time to detect by having the historical reference and by being able to stop the incident with the hit of a switch. We can see from where it started, which is helpful. When you are an organization managing hundreds of accounts, it is hard to sieve through logs and get that information together, which increases our mean time to detect, whereas with SentinelOne, from the things we have seen and tested out, it seems simple and easy, and we are hoping that it will help us cut down on that time.
We are also hoping that it will reduce our mean time to remediate. We have not come across any actual incident to be able to fully know, but based on what we have seen so far in the tool, it seems it would.
Singularity Cloud Workload Security has not necessarily freed up staff to work on other projects, but it does reduce some time. It helps cut down on things. It does provide an easier capability. We have come from the old-school way of looking at logs. It seems that this tool will provide something much sleeker and easier for our SOC team to use.
Singularity Cloud Workload Security has not yet had much effect on our productivity. We have only had it for two months, but we like what we are seeing. We like implementing it. We like that it has a single agent and we can use it as AV. It seems to make things easy. It seems to be a more productive tool for us, but until we have an incident, I would not be able to say for sure. As of now, it looks like it has the capability.
Its interoperability with third-party solutions, such as Kubernetes, seems top-notch. We have integrated it with a couple of our solutions here, such as Kubernetes and containers, and we have not had any incidents or any problems to follow up or dig deep into. So far, the ability to look at our containers and to see into those clusters is something that puts Singularity above all others. With CrowdStrike or Trend Micro, we were not able to do that. We were not able to have the same visibility. SentinelOne Singularity made that easier for us.
Singularity Cloud Workload Security supports our ability to innovate from a standpoint where we know that our application teams and developers will be protected. When new applications are created, we will have some sense of security and some sense of safeguard for our teams. We did not have the visibility and the tools to protect us in the manner we would like, but with Singularity Cloud Workload Security, it looks like we can just put it on our endpoints and tell the teams to go and do as they wish because we know at least on this end, they will be protected.
What is most valuable?
From our tests and the things that we have done, we find Singularity Cloud Workload Security’s real-time threat detection and response capabilities attractive. We like the platform and its response time. We also like that its console is user-friendly as well as modern and sleek. Those are the things that are attractive to us.
We like the automated remediation feature. It is not something that we are going to use for automated remediation, but we do like the fact that it is there and can be utilized.
What needs improvement?
If I had to pick a complaint, it would be the way the hosts are listed in the tool. You have different columns separated by endpoint name, Cloud Account, and Cloud Instances ID. I wish there was something where we could change the endpoint name and not use just the IP address. We would like to have custom names or our own names for the instances. If I had a complaint, that would be it, but so far, it meets all the needs that we have.
For how long have I used the solution?
We have been using it for two or three months. We went through a test trial, and we are finalizing the official purchase request to purchase it and start using it fully.
What do I think about the stability of the solution?
We have not experienced any issues so far.
How are customer service and support?
We have not interacted with their support. We have only contacted our customer manager and our onboarding specialist. We have not had to submit any tickets.
Which solution did I use previously and why did I switch?
We have not used any other similar solution previously.
How was the initial setup?
It is a cloud deployment. I was involved in its initial setup. Its deployment was straightforward. There were a couple of questions that we had. Some of the documentation was not written in the best way. There were some hurdles when moving to the tool and understanding it, but for the most part, it was straightforward. We got all the instructions on how to deploy or install it. We were presented with a customer service rep who was an onboarding specialist. This customer service rep specialized in deployment for us, so everything was a simple setup.
What about the implementation team?
We mainly did it ourselves, but we also had an integrator consultant from SentinelOne who was on the site. They answered all of our questions for anything that came up. For anything we needed, they were there to help us. We had three individuals full-time, and then we had a contractor.
In terms of maintenance, there is nothing required from the SentinelOne side. Once we onboard a lot of our hosts, we just need to organize it in a way that is easy for us, but from the SentinelOne or Singularity folks, nothing is required.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It is not inexpensive, and it is also not expensive. When managing a large organization, it is going to be costly, but it meets the business needs. In terms of what is out there on the market, it is fair and comparable to what I have seen, so I do not have any complaints about the cost.
Which other solutions did I evaluate?
We did evaluate other options. We tried Trend Micro Vision One. We also looked at CrowdStrike.
We went for Singularity Cloud Workload Security because it was built and made for the cloud. That was a big thing. The second big thing was that they utilize all of these different features with one agent.
The CrowdStrike solution is not built for the cloud. They have a cloud add-on, so it did not translate for us. The Trend Micro solution is somewhat built for the cloud. It is more of an on-prem tool that is moved to the cloud, but we have to utilize at least two agents to get all of the coverage, meaning AV and endpoint detection. With Singularity Cloud Workload Security, it is all covered in one agent. There is no need to put multiple agents on our host and go through that with our customers. It also allows us to place that agent using AWS Systems Manager, so the implementation in the cloud and launching of the agent is intuitive and easy. It was a no-brainer once we started looking at the tools in terms of how to implement them and what we would like in our organization. Singularity Cloud Workload Security took the top place.
What other advice do I have?
It has a single agent to cover all aspects. You can save money and costs with data ingestion by using the Security DataLake from Singularity. There is also the ease of use of its console. There is also the ease of deployment by it being cloud-based. If you are looking for a tool that is perfect for cloud solutions and protects your cloud host, Singularity Cloud Workload Security would be at the top of my list.
To someone who does not think that they need a Singularity Cloud Workload Protection Platform (CWPP) because they have a continuous security monitoring (CSM) solution in place, I would recommend looking again at Singularity because there is one agent and the ease of transitioning and deploying into the cloud. Another big thing about Singularity is the holding of the data. We utilize Splunk. However, with Singularity, we do not need to ingest all the data because we can also utilize their data lake. The query or the information that we can look up at Splunk can also be looked up in Singularity, so there is no need to take all that data from Singularity and ingest it into our Splunk and increase our license. We can utilize our license and capabilities. We can just use the data lake that comes with Singularity and utilize logs in that manner. In the end, it is saving us costs when it comes to our SIEM tool ingestion, so I would recommend looking at these top aspects. It is easy in the cloud. It helps save data on your SIEM tool. It saves the ingestion costs. There is also a single agent.
I would rate Singularity Cloud Workload Security a nine out of ten.
Supports older legacy operating systems, offers great visibility, and automated remediation options
What is our primary use case?
We have deployed SentinelOne Singularity Cloud Workload Security to our servers and clients.
How has it helped my organization?
Singularity's real-time detection and response capabilities so far have been great.
I like the way we have options in how we set up the automated remediation. We can set it up to automatically take action, or we can set it up to just flag or let us know that there is something that needs to be investigated. It has been really good in that regard. There are many, many options in how we can configure it, and I have liked that quite a lot.
Compared to my previous solution, I am more comfortable with SentinelOne Singularity Cloud Workload Security. I was always concerned that the previous solution was not catching everything. There were a lot of false positives, and there were several cases where it did not catch everything. Even when it did catch something, the logging and forensic details were very limited. SentinelOne Singularity Cloud Workload Security is the opposite of that. It gives us deep visibility into what is going on and what has happened. The mediation is great, and the logging is much more detailed. It has been a huge improvement over what I was using before. Singularity Cloud Workload Security has given me peace of mind.
To date, all threats detected were false positives or test threats. No actual threats have been encountered, but test threats were detected quickly.
What is most valuable?
One thing I particularly like about Singularity Cloud Workload Security is that it supports older legacy operating systems that we have been unable to eliminate. This is a valuable feature that other clients do not offer.
The visibility is the best part of the solution. To see exactly what's going on in all the clients, and processes that are running, I have got a few false positives, but those are relatively easy to investigate and remedy, and flag them as false positives.
What needs improvement?
We use Singularity Cloud Workload Security with Citrix and a non-persistent VDI. It took us a while to configure the software to work well in this type of environment, as the support documents were not always clear. We eventually got it sorted out with the help of support, and I give credit to SentinelOne for that.
For how long have I used the solution?
I have been using SentinelOne Singularity Cloud Workload Security for ten months.
What do I think about the stability of the solution?
I have not experienced any stability issues, client issues, or rogue agents causing problems. I have also not had any crashes. Overall, it has been great.
What do I think about the scalability of the solution?
We have a relatively small environment, with fewer than a hundred endpoints deployed. So, scalability is easy for us. I don't know how it would work with thousands or even tens of thousands of clients, but I haven't had any issues so far.
How are customer service and support?
The technical support is helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our previous solution, Trend Micro Worry-Free, in comparison, is quite poor. It did not give me very good visibility into what was happening with my clients, on the network, or what processes were running. If something happened, I was very limited in my ability to figure out what happened. In other words, the forensic capabilities of my previous solution were lacking.
There is no way to compare the turnaround time of obtaining telemetry data between the two solutions because Trend Micro Worry-Free did not provide any telemetry data. We would receive an email about a possible virus, but when we logged into the system to view the logs, there would be nothing there. Or, it would tell us that there was a virus, but it would not tell us which client was infected until we logged into the console. It was lacking in so many areas.
How was the initial setup?
During the deployment, we conducted a test case. One of SentinelOne's sales engineers assisted us in setting up the software, configuring everything, and setting up notifications. They walked us through the process of setting everything up to my liking and how they would recommend setting up the software. They were instrumental in helping us deploy the system, and all of their assistance was included in the price of the system. We did not have to pay any additional fees. I found their assistance to be very helpful.
Without SentinelOne's help, the initial setup would likely be very complex. There are many options for configuring the product, which can be both beneficial and detrimental. On the one hand, it is beneficial if we are familiar with the software and know how to best configure it. This flexibility is a great advantage. On the other hand, if we are coming from a different product and do not know SentinelOne's software, it would be very helpful to have their assistance in walking us through the setup process and recommending a configuration.
I was the only person from our organization involved in the deployment.
What's my experience with pricing, setup cost, and licensing?
I wasn't sure what to expect from the pricing, but I was pleasantly surprised to find that it was a little less than I thought.
Which other solutions did I evaluate?
I also evaluated Carbon Black. I read a lot of reviews, both official and user-generated, to learn what people were saying about the product. What really drew me to SentinelOne was its legacy software support. This was a key factor for me, and it helped me eliminate some of the other options.
What other advice do I have?
I would rate Singularity Cloud Workload Security eight out of ten.
The software itself is very good. Singularity Cloud Workload Security provides deep visibility and support. I have found the support team to be very responsive and helpful whenever I have engaged with them.
One of our requirements was that the solution was simple enough for me to maintain myself without spending a lot of time managing the software. There are software agent packages that become available, and I need to go in and approve them and push them out. There are occasional false positives, but overall, it's not a lot of work.
For straightforward clients on a PC or laptop, Singularity Cloud Workload Security works well. However, in edge-case scenarios like ours with Citrix and non-persistent VDI, we need to test it out to see if it works well enough in our environment. We had some initial problems getting it started, but we were able to resolve them. So, my advice is that if the scenario is straightforward, there should be no problems.
Helps free up SOC staff to work on other projects, detect threats and protect our assets
How has it helped my organization?
Singularity Cloud Workload Security gave us the visibility we needed and freed up time to do other tasks. It narrows down the false positives that we got with the previous solution.
What is most valuable?
We use Singularity Cloud Workload Security to detect threats and protect our assets. We look at the threats that come in and whether they're being blocked. We use Singularity Cloud Workload Security as an anti-malware threat management product.
Our previous product took a lot of man hours to manage. Once we got Singularity Cloud Workload Security, it freed up our time to work on other tasks.
What needs improvement?
We had a couple of issues with the solution's deployment. We had to deploy the agent, and sometimes there were issues. It feels like we're battling a version of the software when we have to deploy an agent over another agent. It would be really helpful if the solution improves its agent deployment process.
For how long have I used the solution?
I have been using Singularity Cloud Workload Security for over a year.
What do I think about the stability of the solution?
I haven't heard from our team about any stability issues with Singularity Cloud Workload Security. Singularity Cloud Workload Security is more stable than our previous solution.
What do I think about the scalability of the solution?
Singularity Cloud Workload Security handles anything we throw at it. The scalability is good.
How are customer service and support?
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard anything negative about the solution's support from our team.
How would you rate customer service and support?
Positive
How was the initial setup?
I was involved in the selection and the proof of concept process. I wasn't on the call for the installation, but I overheard our two engineers involved in the solution's installation. The solution's deployment was pretty quick, and they installed it in one day.
What about the implementation team?
We implemented the solution with an in-house team.
What's my experience with pricing, setup cost, and licensing?
Singularity Cloud Workload Security's licensing and price were cheaper than the other solutions we looked at. One product was a little bit cheaper, but its functionality and the overall product weren't as good as Singularity Cloud Workload Security. One of the vendors' prices was almost double what we would get thus far. Talking to their engineer and salesperson put our minds at ease when we got it. We knew they would be there for support, and they have been really good.
What other advice do I have?
I'd ask users to take a good look at Singularity Cloud Workload Security because it brings a lot of value to the table. For its price, the solution does a good job compared to some other solutions.
Singularity Cloud Workload Security’s automated remediation works great.
The solution’s real-time detection and response capabilities work great for us. It frees up time, unlike our previous solution, where we had a lot of false positives.
It's granular, and you can take a deeper dive into something if you need to. You can analyze and get a verdict. It's easier to narrow it down and pinpoint it with more detail.
The solution helped reduce our organization’s mean time to detect. Singularity Cloud Workload Security is quicker than our previous solution. We are a small group of just five people, and we have to do instantaneous detection to stop things from coming in quickly. We like that part a lot.
The solution helped reduce our organization’s mean time to remediate. It lets us analyze an incident, report the status quicker, and escalate it quicker than our previous solution.
Singularity Cloud Workload Security helped free up SOC staff to work on other projects. It probably freed up 10 to 15 hours a week. Before, we spent a couple of hours a day sifting through events and trying to see if they were false positives. The solution freed up a lot of time.
We have seen an impact on our organization's productivity using Singularity Cloud Workload Security. With the freed-up time, we're able to do a lot of other work. We use other products and look at phishing emails. It frees up our time to study more than we did in the past.
I would have users look at their visibility across their environment. The solution's quick response to threats, ability to act on them, automated incident response, and forensic investigation capabilities are really good. The solution provides you with 24/7 threat monitoring detection.
We work eight hours a day when we have someone on call. It's nice to know someone else is also looking at our events. They're there to dive in with us when we need them to help increase our team. Even though they're not on our team, they're there to help us.
Overall, I rate Singularity Cloud Workload Security a nine out of ten.
The storyline feature helps trace an event back to its source
What is our primary use case?
We use Singularity Cloud Workload Security primarily as an EDR for protecting our endpoints. We also use it for incident response. We can track down issues or weirdness in our network via Singularity Cloud Workload Security and other tools we have.
We use it as an additional set of storage for our Splunk SIEM. It collects some of the less important events, and we keep them in Singularity Cloud Workload Security. We save money on storage space and the number of events that we have to search through.
What is most valuable?
The most valuable feature of the solution is its storyline, which helps trace an event back to its source, like an email or someone clicking on a link. This feature has helped our incident response team and SOC team to track stuff down and ensure that it hasn't spread further into the network than we're aware of. It also helps us see where it started and take appropriate steps.
What needs improvement?
While it is good, I think the solution's console could be improved. I'm the SME for Singularity Cloud Workload Security, and the amount of time I have to spend resetting passwords or accounts seems particularly high. We don't use SSO for the time being. It's fairly common for me to go in weekly and reset a password or reissue credentials to get people to log in. This process is very antiquated and could definitely be improved upon.
For how long have I used the solution?
We have been using Singularity Cloud Workload Security for about two years now.
What do I think about the stability of the solution?
I have not experienced any issues with the solution's stability. Occasionally, we'll have an issue with an install where it may not install correctly, and we have to pull it out and reinstall it. Other than that, we have not had any serious issues with the solution's stability. Singularity Cloud Workload Security is significantly more stable than our previous solution.
What do I think about the scalability of the solution?
We have not had any issues with the solution's scalability. As we grow and shrink and our offices open and close, we've never had an issue scaling the product according to our needs.
How are customer service and support?
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an issue where I've had to call in to follow up on a ticket. Other than a complex issue that needed resolving, I've never had any serious issues with them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Singularity Cloud Workload Security, we used a product called Endpoint Security. With Endpoint, it was almost as if the company that had created the solution had forgotten about it. Its updates were coming slowly, and it wasn't making any effort to improve itself. That was a big push. We saw that SentinelOne was a very new and good product that took many innovative steps. Hence, we decided to use Singularity Cloud Workload Security.
How was the initial setup?
I feel Singularity Cloud Workload Security's initial setup was fairly straightforward. Deploying the product was not terribly difficult. It was more about scheduling and timing on the various teams' parts. Once we had that under control, the deployment of the product itself was very simple.
What about the implementation team?
We deployed the solution by ourselves. We did have SentinelOne support available. A team was available for us, but we did roll it out on our own. Around five people were involved in the solution's deployment.
What was our ROI?
The solution has provided improvement in productivity and the time spent on issues. With the implementation of Singularity Cloud Workload Security, our teams have been able to more efficiently use their time to fight other fires, as it were.
What's my experience with pricing, setup cost, and licensing?
Singularity Cloud Workload Security's pricing is good. It's pretty similar to a lot of newer products' pricing. A lot of legacy products don't really use it. This newer pricing model seems to be a better fit for our company, and I like that.
Which other solutions did I evaluate?
Before choosing Singularity Cloud Workload Security, we evaluated CrowdStrike and Symantec. I feel like CrowdStrike is probably an equal to Singularity Cloud Workload Security. However, we decided not to go for CrowdStrike because it was more expensive.
Singularity Cloud Workload Security is a SaaS product, so no equipment or installations are needed other than agents on the endpoints. The ability to be available if we were to have some type of DR incident was a huge plus. That way, we could still keep the tool working if there was some issue with one location or multiple locations. As always, cost was definitely an issue here as well. The features and the efficiency that was offered were also a big draw.
What other advice do I have?
Other than the manual upgrades we do, Singularity Cloud Workload Security doesn't require any maintenance.
I would ask users to put the solution through the spaces, do what they normally do in response to an incident, and see how Singularity Cloud Workload Security acts. If you have a certain set of steps that you take for an incident, follow those in Singularity Cloud Workload Security. Whatever you do with your current product, do it in Singularity Cloud Workload Security, and make sure that every step you've taken in the old one works in the new one.
Singularity Cloud Workload Security's real-time detection and response capabilities seem to be pretty good. They're very on point. We don't have to deal with anything like signatures. It updates itself automatically. It works very quickly and efficiently so that we can track down issues and events without wasting a lot of time.
We don't use the solution's automated remediation too much because taking something out of the hands of the engineers doesn't make everyone very comfortable. So, we use it sparingly, but what it does, it does well.
Cloud Workload Security's forensic visibility is fantastic. We have a smaller Linux footprint than a Windows footprint, but the footprint we do have is very exposed to the internet and other nasty places that are out there.
Being able to look into those and make sure that things aren't open or open things are being remediated quickly is very important to us. We like the solution's forensic visibility feature quite a bit.
The historical data record provided by Singularity Cloud Workload Security after an attack is fantastic. We want to fix the problem initially, but when we do the rehash of the event, we'd like to go back and see where it all started. We'd like to see what happened in the meantime and ensure that everything that was infected, attacked, or damaged is listed and taken care of so that no things out there can reinfect us or cause more problems. So, we really enjoy that feature.
The solution has helped reduce our organization's mean time to detect. It's much quicker than our old solution. It's reduced the response time from 24 hours down to 12 hours for the most part. That's nearly a 50% increase in the response time.
The solution has helped reduce our organization's mean time to remediate. It's good, and it works really well. We haven't had to use it too frequently, but the times we've tested it or the times we have had to enable it have been very quick and successful without too many issues behind it.
I would say Singularity Cloud Workload Security has helped free up SOC staff to work on other projects. I don't think we have any true measurements of it. However, I feel like they have more freedom to explore or work on projects as a whole versus having to chase down incidents like they did in the past.
Singularity Cloud Workload Security has improved our organization’s productivity by at least 50%.
If someone is comfortable with another solution, they can stay with it. However, the threat landscape changes so frequently and so fast that not having an up-to-date feature-packed product could be a detriment. Singularity Cloud Workload Security is a good product that provides such an environment for big and small customers.
We don't have a large Kubernetes environment. From what I have seen via Windows and Linux, we have not had any serious issues with Singularity Cloud Workload Security's interoperability with any of those solutions.
We haven't really used autoscaling as we don't want to scale it mostly for over-licensing our products. It has never been an issue. We just don't want it to grab onto something that it doesn't need to grab onto or implement itself in an environment that doesn't need it. We don't really use that, but we have tested it on a smaller scale, and it has scaled easily without too much issue.
I think the solution can help us when we need a significant innovation, a new product, or a new system being implemented. For the most part, it hasn't hindered anything currently in the works, so I see it as a plus to innovate in the future as needed.
Overall, I rate Singularity Cloud Workload Security a nine out of ten.
Great automation and real-time detection with the ability to increase productivity
What is our primary use case?
We were looking for an XDR solution that we could deploy to all of our computers since all of our users are mostly remote, and we previously had firewalls at branch locations. When workers went somewhere else, it wouldn't provide any protection. We wanted to make sure that they had protection no matter where they went.
How has it helped my organization?
We were trying to cover as many security bases as possible, mostly around malware. A lot of people focus on antivirus, and most of the problems that businesses face are ransomware or malware. I wanted to make sure we had something that was competitive against that.
It's improved the organization in the sense that it's taken a lot off of our plate as far as having to track down trace vulnerabilities and remediate different threats against our end users, especially when they're in different locations all the time. The product gives us peace of mind no matter where our users are. They're always going to be protected if they have the endpoint installed on their computers.
What is most valuable?
The automation is great. Not having to focus on it is helpful. The portal itself is very easy to use. The amount of granularity that can be configured is really wonderful. There are a lot of things that it can do, however, since we're a small IT team, having it able to automate and remediate different flaws and things like that is very, very helpful.
The real-time detection and response capabilities are excellent. That's pretty much what sold us on it. We had that done in the demo, and we were shown how ransomware can be immediately stopped in real-time. That was huge.
Its automated remediation is useful for us. As a small IT team, that's something that we needed. We don't have time to be able to go in and track down and investigate every time there's a vulnerability. Being able to have it auto-remediate for us and being able to see what's going on is extremely helpful.
The historical data record provided by the product is good. We've seen a few vulnerabilities come through, and it has shown us everything we need to see. I have a somewhat limited experience with the small amount of vulnerabilities we've seen. That said, it seemed to show us everything that we needed to see. It was very good.
It has helped to reduce our organization's mean time to detect by four or five hours. It could be even more, depending on what the vulnerability is. It's at least several hours at this point. The same is true with our organization's mean time to remediate.
It's helped free up staff time so that they can work on other projects. We're a very small IT team and most of us do everything and it's helped reduce our workload. On average it has likely saved two to three hours a day.
It's also positively affected productivity. Most security solutions can sometimes hold up files from being downloaded and things like that. So far, it's been great. It's been completely transparent to our end users as far as I know. And that those things that it has remediated have been done on the back end and it alerted us admins so as to not affect end users.
The interoperability with third-party solutions has been fine so far.
What needs improvement?
Some of the navigation and some aspects of the portal may be a little bit confusing. That could honestly be just due to the fact that we're not used to it yet.
We just have the cloud-based version. The complete version has some extra deep-dive stuff. There are some features that we don't have or that I would like to have in there, however, we just aren't able to afford that at this point.
For how long have I used the solution?
I've used the solution for probably two months at this point. We are fairly new to it.
What do I think about the stability of the solution?
The solution has been nothing but stable.
What do I think about the scalability of the solution?
The product is deployed across our company and we have 450 users coast to coast. Most of our remote workers are based out of Houston.
It is scalable. As soon as we need to add somebody, we just add them to NinjaOne, and then we have a script set up where it automatically deploys and adds them to whichever group we need.
We're in a high-turnover industry. It's easy to add or remove people, especially with NinjaOne.
How are customer service and support?
I have yet to use technical support.
Which solution did I use previously and why did I switch?
We didn't use an XDR solution. We used SonicWall firewalls and we had a Check Point antivirus for a short time, however, Check Point was very intrusive, and it was difficult to work with.
With this product, everything is centralized. We don't have to go to more than one place to detect or figure out what's going on.
How was the initial setup?
I was involved in the deployment. It was straightforward. We actually used another platform called NinjaOne. The process was very smooth.
We beta-tested the solution with about ten to 15 of our users and made sure it wasn't going to interfere with anything before we pushed it out completely. After testing for a week we pushed it out to the rest of the company.
We had three staff members who managed the deployment.
It does not require any maintenance.
What about the implementation team?
We did not use any third parties. We simply used NinjaOne to help with the deployment.
What was our ROI?
We have witnessed an ROI. So far, we've saved tons of time having to remediate and detect - things of that nature.
What's my experience with pricing, setup cost, and licensing?
The pricing was competitive. The price was very, very important to us, and it came down to the price when we were doing our evaluations WatchGuard and SentinelOne. They were similarly priced. SentinelOne seems like it's more mature. It was close enough to where it was worth it to go with the SentinelOne.
Which other solutions did I evaluate?
We also evaluated WatchGuard and a few other options. With this product and WatchGuard, there were not a lot of differences. That said, we did not use both in our production environment. This product seemed to be easier to navigate and was a little more user-friendly as far as finding remediation options, and vulnerabilities. We also had an easy experience with the licensing. WatchGuard's licensing seemed unnecessarily complicated.
What other advice do I have?
We haven't had to look into the forensic side yet. I did again see that in the demo, yet we haven't in the real world had to do that. Hopefully, we won't have to for a very long time. Therefore, I don't have much experience with that yet.
I'd ask someone who doesn't think that they need a workload protection platform if they have a continuous security monitoring solution in place if whatever they have detects and remediates in real-time. I'd be surprised if there was something else out there that can do what this solution does for cheaper.
It supports our ability to innovate. We don't have to worry about security aspects. We really get a chance to focus on other things. That's nice for a small department like ours.
I'd rate the solution nine out of ten. It's been a great fit for our company. There are other solutions out there. This solution, however, is hard to beat.
Easy to use with good historical data and real-time detection
What is our primary use case?
We use the product across all of our entities for EDR, threat detection, and response methods.
How has it helped my organization?
We wanted a solution for protection. We had a number of entities with various EDR solutions. We wanted to centralize under one EDR solution, and we wanted one that was efficient and easy to manage with a small team.
The biggest thing for us was getting to a single platform. A single pane of glass has been nice. The ability to segment various sites out. The R-Back involved is super helpful for us as we are a multi-company organization. In general, the time has been greatly reduced for incidents.
What is most valuable?
The ease of use of the platform is very nice. The console provides excellent visibility into events that occur and, in general, the wide range of tools that are built into the agent itself.
My impression of the product's real-time detection and response capabilities is good. It definitely is a little bit different. It takes a little bit more time to learn than some of the other solutions that we have worked with in the past. Once you do understand it and once you're capable of running through the GUI and you understand what the logs and various windows they're trying to tell you, it's fairly straightforward.
The solution's automated remediation is good. I like that you can segment it into four options. You can choose to kill it at any time in the kill chain, so you can choose to quarantine it, you can choose to remediate, you can choose to roll back, you can choose to let it run. Being able to choose how far along you want those events to get is pretty nice.
The historical data record provided by the solution after an attack is decent. It gives you a flowchart of the attack. All along the processes you get good visibility and see all that were detected. Definitely, from a post-incident analysis perspective, it's very strong.
The solution has helped reduce our organization's mean time to detect by 20% to 30%. Given that extra 20% to 30%, it frees us up to focus on other items.
The solution's impact on our organization's productivity is good. It provides robust whitelisting capabilities and improves our productivity.
What needs improvement?
Agent releases need to be more stable before being pushed out.
Bugs need to be disclosed quickly.
The reporting, and the logging visibility, are not there. It's very, very crude and simple. It needs to be drastically expanded.
They need to expand their third-party integrations with SIM tools, and sites need to be given the option to expire at the end of the contract as well.
They could expand their integration with Kubernetes. They are trying to build out their third-party integrations. It does work well on Windows and Mac.
For how long have I used the solution?
I've used the product for three and a half years.
What do I think about the stability of the solution?
Agent stability and communication with the console and agents going offline can be an issue. It can be time-consuming to coordinate and fix. However, the cloud console is very resilient. It's mostly the agent releases where we might have issues. CrowdStrike agents seem a little more stable.
What do I think about the scalability of the solution?
We have about 3,000 users using the solution.
Scaling is no issue.
How are customer service and support?
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used different solutions, including the fact that we still CrowdStrike at a couple of companies. We are now moving more fully towards SentinelOne.
The simplicity and ease of use were big and where SentinelOne stands out. It's a set-and-forget policy. Based on what we saw in testing, it was the best option.
In terms of telemetry data, we were all over the board.
How was the initial setup?
The initial setup was a little more complex when we first started. However, they've smoothed a lot of their implementation out and so it's gotten easier over time. It took us a couple of weeks to a month to deploy. About 20 were involved in the deployment. We have 30 to 40 companies around the world and it's across every company and every department.
The solution does require maintenance. You need to have agents up to date and cases closed properly. It does require you to be invested.
What was our ROI?
We have witnessed ROI. It's comprehensive in its detection capabilities and has saved us from multiple attacks. We've likely saved 30% based on prevented attacks.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively cheaper and is willing to work with companies on pricing.
What other advice do I have?
We are customers.
For those who believe they already have a continuous monitoring solution in place, I'd advise that SentinelOne knows its own product. They can provide that extra confidence that nothing gets missed. And if you see a high number of alerts, they're able to really help you discern those and get down to the ones that matter most.
The solution doesn't affect our ability to innovate one way or another. It doesn't hold us back.
I'd recommend the solution and advise running a POC in your environment. It's good to run against CRowdStrike. They are seriously contending against CrowdStrike.
I'd rate the solution eight out of ten.
Helps keep the environment safe and is easy to deploy and maintain
What is our primary use case?
SentinelOne Singularity Cloud is on our computers and servers, mainly for threat hunting. I use it to ensure our devices remain healthy and are virus-free, ransomware-free, and threat-free.
How has it helped my organization?
We've felt more comfortable having SentinelOne Singularity Cloud because we've had a safer environment. The benefits from the platform were immediate.
What is most valuable?
What is most valuable in SentinelOne Singularity Cloud is that it can detect any threat on a machine or is being installed on a machine, so it is a platform that helps keep the environment safe.
I also found the real-time detection and response capabilities of SentinelOne Singularity Cloud impressive because it is a platform that uses artificial intelligence to determine what is normal and what is abnormal and can lock down any virus it may encounter.
SentinelOne Singularity Cloud has good automated remediation capabilities. It can catch threats that other antiviruses do not.
The platform also has a very good deep visibility feature, enabling you to run scans and find what you need.
SentinelOne Singularity Cloud provides excellent historical data to find what you need.
The platform reduced my organization's mean time to detect and mean time to remediate anywhere from a week to sixty days.
SentinelOne Singularity Cloud also helped free up SOC staff, enabling staff to work on other projects or tasks. Through the platform, the team does not have to spend as much time trying to go through different objects on the machines manually.
SentinelOne Singularity Cloud hasn't had a direct, everyday impact on my organization's productivity. What it has an impact on is uptime whenever there is a threat on a computer because it blocks it.
The platform has good interoperability with third-party solutions and integrates smoothly.
SentinelOne Singularity Cloud is able to support my organization's ability to innovate. It is good in that aspect, though I have yet to work with that extensively.
What needs improvement?
SentinelOne Singularity Cloud sometimes has false positives, but the main area for improvement I want to see is for it to become less resource-intensive. Right now, it can slow down processes on the machine, and it would be a massive improvement if it were more lightweight than it currently is.
For how long have I used the solution?
I've been working with SentinelOne Singularity Cloud for about three years.
What do I think about the stability of the solution?
I found SentinelOne Singularity Cloud stable.
What do I think about the scalability of the solution?
SentinelOne Singularity Cloud is scalable, and it is pretty seamless in terms of autoscaling based on my organization's workload demands.
How are customer service and support?
I have not contacted the SentinelOne Singularity Cloud technical support team.
Which solution did I use previously and why did I switch?
My organization used Windows Defender but switched because SentinelOne Singularity Cloud was more robust.
Due to its notifications, you can also have the turnout time of obtaining telemetry data from SentinelOne Singularity Cloud automatically, so you do not have to watch it constantly to see the data. The platform automatically shuts down the computer, takes it off the network, and then reports to you versus Windows Defender, which requires you to do a little more research into the items, as it did not provide as much information.
How was the initial setup?
I was involved in the initial setup of SentinelOne Singularity Cloud, which I found pretty straightforward.
What about the implementation team?
We worked with a consultant in implementing SentinelOne Singularity Cloud.
Only two people were involved, and the process took about two weeks.
What was our ROI?
I believe there is ROI from SentinelOne Singularity Cloud because of its impact on productivity through its ability to remediate and self-resolve some of the items.
What's my experience with pricing, setup cost, and licensing?
I have no information on how much SentinelOne Singularity Cloud costs.
Which other solutions did I evaluate?
We did not evaluate other options before choosing SentinelOne Singularity Cloud.
What other advice do I have?
If someone were to tell me that they do not believe they need SentinelOne Singularity Cloud because they have a continuous security monitoring solution in place, I would disagree because, with the SentinelOne Singularity Cloud platform, you can allow or disallow items within the machine. It automatically disconnects the machine from the network, helping you determine what is happening.
My organization works with the cloud version of the platform. It is deployed in multiple departments, and about four hundred users work with the endpoints.
SentinelOne Singularity Cloud requires maintenance, but it's not difficult to maintain.
Only one person takes care of the maintenance of the platform.
My advice to other users who would like to start working with SentinelOne Singularity Cloud is that I would highly recommend it based on its abilities and what it can find and remediate for you. It is easy to deploy and maintain, so I would tell others it is a solid platform.
My rating for SentinelOne Singularity Cloud is eight out of ten.