Feature-Rich Contact Center Solution Deployed in Minutes
This solution offers an extensive range of features across nearly all contact center channels, including IVR, voice, chat, web audio/video, email, and social media.
One of its key advantages is that no installation is required on the agent's PC, as it includes a web phone that runs on any modern browser supporting WebRTC (Edge, Chrome, Firefox, Safari, etc.).
The platform features a customizable agent desktop that allows seamless integration with custom widgets, enhancing productivity and workflows.
Additionally, it provides comprehensive reporting capabilities to monitor and optimize performance.
The IVR, chat, email, and social media workflows are highly configurable through an intuitive drag-and-drop interaction UI, enabling rapid deployment and adjustments.
For web-based video communication, the solution supports video calls with features such as file sharing, screen sharing, and more, all accessible directly through the browser.