What do you like best about the product?

HyperVerge Identification is very easy to use. I have been using it every day in my organization for the past seven months, and it has always worked smoothly without any issues. The software has never experienced server downtime during my time using it, which is truly impressive.

What I like most about this tool is its simplicity—there are no unnecessary animations, making it straightforward and efficient to use. Overall, it’s an amazing tool with a hassle-free experience

What do you dislike about the product?

The newly launched HyperVerge add-on now includes a 7-second timer for agent acceptance. I think it's a good feature, but I would suggest increasing the timer to at least 12 seconds for better flexibility

What problems is the product solving and how is that benefiting you?

At this time, I noticed a problem: when submitting the call, it goes into processing. However, during processing, some parts of the voice get recorded while others do not. This is the issue I observed please resolve this problem