Excellent technical support
What do you like best about the product?
Offloads server maintenance, fast infrastructure, solid customer support, reasonable pricing
What do you dislike about the product?
There are no direct competitors, so migrating to a different, uh, platform ;) would be a signficant effort.
What problems is the product solving and how is that benefiting you?
Vastly simplifies the process of provisioning, installing, configuring, and maintaining web servers.