What do you like best about the product?

FireHydrant is a great solution for incident response and alerting. The incident response runbooks are flexible and customizable for each team to tailor their experience for how their services are supported. Their Signals on-call, escalations, and alerting features allow for many applications to aggregate into the system providing a solution to have all alerting in one spot while not having to use the same monitoring tools. The FireHydrant team are great partners to work with when a new need arises, we work together to create effective solutions.

What do you dislike about the product?

Every system has different features and they are not all the same. Why would they be? Managing users and expectations is always the hardest part of administering a solution.

What problems is the product solving and how is that benefiting you?

FireHydrant allows for the organization to have a foundational incident response framework while allowing for teams to customize their usage as well.