Feature rich platform for incident response integrations and automations
What do you like best about the product?
Runbooks and automations via third-party applications that allow us to streamline our incident process. Slack commands and module allow users to stay within slack during incidents. Command Center is what I use most because it is a central view with information organized for quick access and edits. New features like the AI summary is a time-saver!
What do you dislike about the product?
I wish we could toggle features in our settings or have more freedom to customize our experiences, both for the company and specific departments. Would like to see more advance settings for third-party applications we can integrate with, and more specific conditions that we can trigger in runbooks (ex. labels).
What problems is the product solving and how is that benefiting you?
It is a platform that allows us to build out our incident response process and integrate third-party tools in one central place. We can auto-declare incidents based off alerts, declare different types of incidents, page different teams, have runbooks perform different steps based off certain conditions, and gather metrics. We can also track betterments and lessons learned from the PIR.