What do you like best about the product?

Realtive Insight helps me to identify changes and trends in my data over different time periods and enable me to run a comparative analysis across the different parameters in my data. When comparing text in your data, it helps you to pull out key changes that helps me to discover emerging issues. One of the best parts is whilst analysing the data your able to loop back to the comments in question and tag them accordingly to help shape a story for your analysis.

What do you dislike about the product?

Most of my analysis has been to cover the diffrences betwee two different parameters such as date/time, issue type, device type etc... Getting data used over many different parameters can take a while, although you do get detailed analysis from it.

What problems is the product solving and how is that benefiting you?

Identifying emerging and changing issues across the business. It helps us to see what people are talking about and drill down on key parameters to discover the source of the problem.