A Reliable Backup Provider with Outstanding Support and a Few UI Hiccups
What do you like best about the product?
I like the easy way to manage, control, and monitor. The support team is also very competent and always happy to help. I once had a task I was unsure about since I had just started at a company where it is used heavily. I asked about it in a low-priority ticket, and half an hour later, I was on a call with one technician and one of their leads, who gave me a short workshop explaining the task I needed to do and the different mechanics. That was a first for me with any backup provider I have used in my career.
What do you dislike about the product?
One thing I don’t like is that the web UI can feel very clunky, especially if you have a lot of elements or a big report open.
What problems is the product solving and how is that benefiting you?
As we are an MSP, we have a big variety of customers, and their needs for data backup and retention vary. HYCU helps a lot with our management, making us feel safe and confident that we can assist any future customer with their data needs.
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