Great experience with Riskified
What do you like best about the product?
Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great.
What do you dislike about the product?
I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm.
What problems is the product solving and how is that benefiting you?
The first issue was the fraudulent chargebacks that was reduced by Riskified, which helped the authorization rate to increase. The review is now automatic, there is no need to review manually 30% of the orders.
Disputing chargebacks is also time saver.
Disputing chargebacks is also time saver.