Iru
IruReviews from AWS customer
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Effortless Device Management with Iru
What do you like best about the product?
I love the ease of use and the relevant updates made to the interface of Iru. It really helps that all the machines are right there with critical details available to view easily, which makes management much easier so I don't have to hunt around for information. The initial setup was very, very easy.
What do you dislike about the product?
I think they could add more applications to the custom apps, like GoToResolve's latest app.
What problems is the product solving and how is that benefiting you?
I use Iru to manage Apple devices, providing a single location to resolve issues and manage equipment easily, with critical details available for viewing.
Centralizes Management, Simplifies Support Tasks
What do you like best about the product?
I really like Iru's simple interface, which makes it easy to use. The help desk is very responsive, which is great for getting issues resolved quickly. The ticketing system is also a feature I appreciate as it simplifies my job as a help desk technician and allows me to focus my time on other important areas.
What do you dislike about the product?
I wish there was a dark mode for the simple interface. It would be great to have more flexibility in group settings, like being able to combine different aspects or permissions into different groups. The current setup doesn't allow one person to easily belong to multiple groups and get all the permissions they need.
What problems is the product solving and how is that benefiting you?
Iru solves managing multiple devices by centralizing software and updates, simplifying my job and allowing me to focus on more important areas.
Exceptional Support Team an Easy, Customizable Product
What do you like best about the product?
Some of the best support team that I’ve ever worked with! They really take the ball to get you rolled out easily and are there to help. The product is easy to use and customizable.
What do you dislike about the product?
I would love to see a few more native integrations.
What problems is the product solving and how is that benefiting you?
It’s allowing for seamless MDM for our Mac fleet. The blueprints are so easy to use and the support team is always ready to help.
Intuitive, User-Friendly Experience with Exceptionally Knowledgeable Support
What do you like best about the product?
its very intuitive and user friendly plus all the staff and support are super knowledgeable
What do you dislike about the product?
lack of windows autopilot, i know adding windows is new so i bet that will be a feature in the future but for now i was told it did not work that way
What problems is the product solving and how is that benefiting you?
managing all of our laptops and phones, keeping devices up to date and secure and allowing management of applications with minimum user interaction
Effortless Endpoint Management with Exceptional Support
What do you like best about the product?
Iru really stands out for its ease of set-up, allowing me to effortlessly move from no device management to zero-touch, set-and-forget endpoint enrollment and maintenance. This is especially valuable for me as a Head of IT when joining an organization lacking effective device management. The support from Iru is exceptional and incredibly helpful, as I have always had positive experiences with their team who go above and beyond to assist with issues or troubleshoot abnormalities. I find Iru is indispensable for quickly configuring endpoints to a secure baseline, automatically keeping the fleet up to date, and easily deploying applications. Its user-friendly experience empowers end-users to keep their devices updated with minimal friction and intervention from me. The initial setup was extremely easy.
What do you dislike about the product?
The only sticking point for me is their licensing model. I tend to work for start-ups with less than 100 endpoints to manage and their 25 license buckets make it hard to sell the solution over others internally. I'd definitely appreciate more flexibility or smaller license buckets. This has consistently been a sticking point for budget approvers that results in long conversations about going for the solution.
What problems is the product solving and how is that benefiting you?
I use Iru to configure endpoints to a secure baseline quickly, keep the fleet up-to-date automatically, and deploy applications easily. Its user-friendly interface empowers users to update devices with minimal effort, reducing my intervention.
Effortless Device Management with Robust Features
What do you like best about the product?
I really appreciate Iru for its ease of use and the overall robust features it offers. The setup was super easy, thanks to Apple Zero Touch, which made the initial process seamless. I also find features like app blocking and app minimums particularly useful as they allow me to secure the most up-to-date versions of apps like Firefox. Iru effectively helps with device management, and I haven't encountered any issues with it.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Iru for device management, securing the most up-to-date app versions. It's easy to use with features like app blocking and app minimums.
Centralized Management with Strong Blueprints and Security
What do you like best about the product?
Centralized management, blueprints, and security.
What do you dislike about the product?
It's a big program and can take a while to get things dialed in.
What problems is the product solving and how is that benefiting you?
Iru has improved both the speed and accuracy of how we deploy mobile devices, while also adding an extra layer of security.
Seamless Fleet Management with Intuitive Setup
What do you like best about the product?
I love how Iru is so easy to set up and manage. I got tired of having to be the only person that understood our management solution, but now with Iru, any junior admin could pick it up in just an hour of training. The self-service feature is a standout for me, allowing me to deploy anything from applications to bookmarks to custom scripts to fix a variety of problems or make changes. It really gives me everything I could hope for. Also, the fact that it helps keep my devices and software up to date is incredibly helpful. The platform is so intuitive that I was able to build out everything I needed quickly, and it’s a truly great product that I’ve recommended to friends and colleagues. For ease of use, I think it's best in class at this moment in time.
What do you dislike about the product?
Honestly, pretty much like every aspect of Iru, my only minor complaint is since we've moved from Kanji to Iru, the online chat now has an intermediary step where you have to kinda go through a bunch of AI guided stuff until you get to a person. For my own stake, I would much rather be able to go straight to a person like I did when it was still Kanji.
What problems is the product solving and how is that benefiting you?
I use Iru to keep my fleet up to date and track software deployments to devices. The self-service feature allows deploying apps and custom scripts, offering everything I need. It integrates with Axonius, necessary for security teams.
Streamlined Apple Device Management with an Easy Interface and Excellent Support
What do you like best about the product?
We love the managment tools it gives us to prevent loss and steamline setup of devices when onboarding / offboarding teammates.
The process is straightforward and interface is easy to use.
It also integrates perfectly with our Apple devices to prevent headaches of needing to know everything about the backend of the systems.
The pricing is within budget and support we recieve when needed is excellent.
I have yet to utilize the AI tools, but I trust that they will add to the overall value and performance of the product. I also expect the AI tools will streamline the performance of the enrollment process and save me time daily.
The process is straightforward and interface is easy to use.
It also integrates perfectly with our Apple devices to prevent headaches of needing to know everything about the backend of the systems.
The pricing is within budget and support we recieve when needed is excellent.
I have yet to utilize the AI tools, but I trust that they will add to the overall value and performance of the product. I also expect the AI tools will streamline the performance of the enrollment process and save me time daily.
What do you dislike about the product?
I wish there were a mobile companion app that offered the same level of management, so I could handle things at a moment’s notice right from my pocket.
What problems is the product solving and how is that benefiting you?
It has provided emergency, direct, and simplified management of our company devices, resulting in zero loss of devices and no downtime since implementation.
Easy Device Search, but the UI Needs Improvement
What do you like best about the product?
that its really easy to search for devices
What do you dislike about the product?
i think the UI and enrollement is complicated i would love if there is a easier way to roll out
What problems is the product solving and how is that benefiting you?
device tracking
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