My main use cases with Dynatrace include a plethora of functionalities. Real user monitoring (RUM) is being used extensively. Synthetic monitoring is used extensively. We use Kafka monitoring. I have awareness of how AWS metrics are being sent, whether it's a direct integration or only account-level integration. We use it significantly.
Dynatrace (Contracts)
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Monitoring tools streamline root cause analysis and enhance user experience
What is our primary use case?
What is most valuable?
Some of the best features I appreciate about Dynatrace include synthetic monitoring, where you can get into HTTP level monitoring and click browser monitoring, which is available in both Splunk and Dynatrace. This is very useful in our environment. Apart from that, mobile-based monitoring, which we have embedded in some cases with the apps that are connected, is also beneficial for monitoring APIs.
Synthetic monitoring has had a significant impact on my ability to track performance proactively. It has been very useful. It serves two aspects: synthetic monitoring is primarily for the front-end side where availability and tracking whether the website is running, and we can verify if users are able to log in and see things running.
From the infrastructure point of view, the availability of the infrastructure at AWS level with Kafka, EC2 instances, and Lambda functions is covered for the monitoring system and infrastructure team. We are catering to both audiences.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
The comprehensive application topology visualization in Dynatrace, called Smartscape, has benefited my understanding of system dependencies. Even though Splunk has something similar, since we are using Dynatrace primarily for observability, we can get top-to-bottom visibility, from infrastructure to network to application front end. When integrated based on application requirements, we get a good grasp of what's happening during issues.
What needs improvement?
Dynatrace could be improved primarily with regards to pricing. These tools are expensive. They have been the pioneers from inception, and they remain at the top of the Gartner chart. The quicker we learn, the better we can serve is what the team believes.
Learning is another aspect that needs improvement, specifically how the tools can educate users. Education needs to be tailored differently for front-end user monitoring, infrastructure-based monitoring, and centralized monitoring teams. The segregation of educating how to use the tool is something we have recommended to all tools teams and product owners.
They could help with more learning capabilities. A monitoring tool will be used by different types of users. One is from the infrastructure point of view. Another is an application developer who wants to see if strings are getting attached and code-based applications are being stitched together. A front-end monitoring person or business wants to know about website and infrastructure availability, and what kinds of dashboards they can create for their comfort. That's how a tool gains visibility and inclusiveness. It depends on the owner of the tool to address these different aspects and let users choose their preferred way to use the tool.
For how long have I used the solution?
I have nearly six years of experience with Dynatrace.
What was my experience with deployment of the solution?
Regarding the initial setup, while I can't speak for how my company implemented it overall, I can say that the Dynatrace setup is good enough, not an issue. Integration with the cloud is straightforward. In cases of new aspects of cloud, some drilling is needed to determine installation possibilities. That's a challenge in the cloud - whether to integrate with the cloud directly or opt for agent installation. These issues arise when new features or services are enabled in AWS; parallelly, Dynatrace and Splunk and these tools need to adapt to see if these services can be monitored. Users start asking if we can enable new AWS features in our tools. This synchronization should happen at the back end; users should not be involved in that process.
How are customer service and support?
I think Dynatrace's customer service and technical support for this product is good. Out of five, it rates nearly four. This is good enough to expect.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
The monitoring team is able to work without any user intervention, which is appreciable. Comparing to other tools such as Splunk, CloudWatch, or other tools which I have researched for RFPs, I feel DataDog is good enough. However, based on the experience from my users, Dynatrace is more flexible for them.
What other advice do I have?
We deal with APM solutions and monitoring or logging solutions by having Splunk already in place in my environment, along with Dynatrace. We have other tools such as CloudWatch.
I have dealt with Splunk on-call and have all kinds of experience. I have used the PeerSpot platform extensively, and it does help significantly. I will be happy to provide individual product reviews.
On a scale of 1-10, I rate Dynatrace an 8 out of 10.
Which deployment model are you using for this solution?
Amazon Web Services (AWS)
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A smart platform for comprehensive and detailed monitoring of variety of applications at scale.
What do you like best about the product?
1) It provides end to end observability capabilities of applications to discover the issues quickly.
2) Automated configurations which reduces the error possibilities that can come during manual setup.
3) It offers great support for cloud native applications such as AWS, Azure and GCP cloud.
2) Automated configurations which reduces the error possibilities that can come during manual setup.
3) It offers great support for cloud native applications such as AWS, Azure and GCP cloud.
What do you dislike about the product?
1) Highly costly that small companies may not afford to implement.
2) Less option to customize dashboards as per the requirements.
3) Data center or on-premise support are limited.
2) Less option to customize dashboards as per the requirements.
3) Data center or on-premise support are limited.
What problems is the product solving and how is that benefiting you?
Dynatrace is a popular platform which offers complete visibility of applications running on cloud to effectively monitor them at the real-time and it is helping our DevOps and Cloud teams to monitor the applications running on multiple environments to get better insights to maintain the health of systems.
Comprehensive monitoring and analysis streamline performance testing and diagnosis
What is our primary use case?
Whenever we do any kind of performance or load testing with Dynatrace, we monitor the environment using service dashboards, deep distribution tracing, analyzing response time hotspots, method hotspots, and understanding the service flow while correlating all this with our load testing results and sharing the feedback with the stakeholders.
We don't use anything related to CI/CD on Dynatrace, but we use it through LoadRunner Enterprise.
What is most valuable?
I find the classic service analysis, service analysis, distribution tracing, and the technology stack that it shows most valuable about Dynatrace, along with the Scape View. I'm unable to pronounce the exact name, but there is a Scaped View, Scaled View, or Scape View where I can see all the environments and how they are configured.
We use AI-powered anomaly detection from Dynatrace, specifically Davis AI log analysis.
The effectiveness of Dynatrace's user experience monitoring is very useful.
I'm using Dynatrace for full-stack monitoring.
What needs improvement?
I think Dynatrace almost looks good, but I believe we should improve how we can integrate with AI. I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff. I don't see those monitoring capabilities for NVIDIA chips, NPUs, GPUs, or anything similar, and maybe it has them, but unfortunately, I lack the knowledge to understand where I can view all those things.
For how long have I used the solution?
I've been working with Dynatrace for nearly five years.
What do I think about the stability of the solution?
I would rate the stability of Dynatrace approximately between nine and ten.
What do I think about the scalability of the solution?
The ability to scale and expand in Dynatrace rates around nine to ten altogether.
How are customer service and support?
For Dynatrace tech support, we have a dedicated team here, which is easily reachable, so I rate it around nine to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm not using AppDynamics currently. We used to use it, but now we are using Dynatrace. I moved to Dynatrace completely from AppDynamics.
How was the initial setup?
Dynatrace is basically set up by a Dynatrace admin. OneAgent is installed on one machine, and the entire thing gets monitored through Dynatrace.
Which other solutions did I evaluate?
JMeter and BlazeMeter are the other vendors I'm working with. I'm only using JMeter from Apache, not using Tomcat or something similar.
What other advice do I have?
The main benefit of Dynatrace is that it's easy to understand where exactly the issue is. When you see the PurePath, you know which particular machine or hop the application is having an issue with, allowing us to easily drill down to what is happening with the application. If something is happening on the UI, you want to understand what's wrong with the request, and to do that, you need to analyze Dynatrace to easily understand the root cause and where exactly you're seeing the issue.
The Dynatrace license is at the client's location; the client has purchased it, and we just use it.
Without any doubt, Dynatrace is preferable compared to AppDynamics. The main reason why Dynatrace is better is that you can see everything in one go; it includes log analysis, AWS analysis, component level analysis, PurePaths, distribution tracing, real user metrics, mobile metrics, all in one particular tool, one solution.
On a scale of 1-10, I rate Dynatrace a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Dynatrace: A Smart, All-in-One Monitoring Solution
What do you like best about the product?
Honestly, Dynatrace kinda blew my mind with how simple it is to get rolling, considering the beast it is under the hood. Setup? Barely broke a sweat—super clear docs, and the UI’s not a labyrinth, which is rare for stuff this technical. I’m in there all the time, poking around because, let’s be real, it’s loaded. Full-stack monitoring, peeking at user experience, whatever—I can pretty much do it all.
Plugging it into other tools? Piece of cake. Cloud stuff, CI/CD pipelines, Slack or whatever you’re using—it just clicks together. I haven’t needed support much (thankfully), but the couple times I did, they actually answered fast and knew what they were talking about. Wild.
The real user monitoring? Total game-changer. You get to see what actual people are doing, live—not just boring stats. And session replay? It’s like CSI for user journeys. I can finally figure out what made someone rage-quit.
The metrics are super detailed, too. Response times, error rates, Apdex—so you can keep tabs on whether things are cruising or crashing. Plus, if you’re into synthetic checks, custom dashboards, or just wanna nerd out over deep-dive data from the infrastructure all the way up to the front-end, it’s all there. No joke, it’s like peeking under the hood of the whole operation.
Plugging it into other tools? Piece of cake. Cloud stuff, CI/CD pipelines, Slack or whatever you’re using—it just clicks together. I haven’t needed support much (thankfully), but the couple times I did, they actually answered fast and knew what they were talking about. Wild.
The real user monitoring? Total game-changer. You get to see what actual people are doing, live—not just boring stats. And session replay? It’s like CSI for user journeys. I can finally figure out what made someone rage-quit.
The metrics are super detailed, too. Response times, error rates, Apdex—so you can keep tabs on whether things are cruising or crashing. Plus, if you’re into synthetic checks, custom dashboards, or just wanna nerd out over deep-dive data from the infrastructure all the way up to the front-end, it’s all there. No joke, it’s like peeking under the hood of the whole operation.
What do you dislike about the product?
Man, jumping into this thing? Kinda feels like being tossed into the deep end without floaties. The learning curve’s no joke, especially if you’re brand new. And don’t even get me started on the price—it’s kinda steep, honestly. Not really friendly if you’re running on a shoestring budget or if your team’s tiny. Oh, and those dashboards? They throw so much info at you, it’s like staring at a Where’s Waldo page, but with graphs. If you don’t tweak ‘em, you’ll drown in the chaos. Plus, sometimes they take forever to load. Like, go-make-a-coffee slow. Not exactly a vibe.
What problems is the product solving and how is that benefiting you?
Let me tell ya, Dynatrace is kind of a lifesaver. Seriously, it untangles so many headaches across our tech mess—it keeps tabs on basically everything. When it comes to our websites and apps, it’s like having x-ray vision: we see load times, errors, the whole user experience in real time. No more waiting for angry customer emails; we can squash problems before they blow up.
Now, session replay? Total game changer. Sometimes I swear users find new ways to break things, but with replay, we can actually watch what happened—like “oh, THAT’S why the button didn’t work.” No more wild guessing on the front-end stuff.
And then, on the infrastructure side, it doesn’t just stop at the basics. It’s got its hooks in our containers, networks, even the big enterprise machines. We get this bird’s-eye view of how everything connects and runs. Dependencies, bottlenecks, weird blips—you name it, we spot it.
The alerting and log stuff is slick too. We don’t have to bounce between a million tools to figure out what’s on fire. It just lets us know, “Hey, go fix this right now.” So yeah, everything’s in one spot, and it just makes keeping our digital world running a whole lot less stressful. If something goes sideways, we’re on it before anyone even notices.
Now, session replay? Total game changer. Sometimes I swear users find new ways to break things, but with replay, we can actually watch what happened—like “oh, THAT’S why the button didn’t work.” No more wild guessing on the front-end stuff.
And then, on the infrastructure side, it doesn’t just stop at the basics. It’s got its hooks in our containers, networks, even the big enterprise machines. We get this bird’s-eye view of how everything connects and runs. Dependencies, bottlenecks, weird blips—you name it, we spot it.
The alerting and log stuff is slick too. We don’t have to bounce between a million tools to figure out what’s on fire. It just lets us know, “Hey, go fix this right now.” So yeah, everything’s in one spot, and it just makes keeping our digital world running a whole lot less stressful. If something goes sideways, we’re on it before anyone even notices.
Excellent tool but with many functionalities that confuse the user
What do you like best about the product?
Perform a thorough granular analysis and monitoring of the application
What do you dislike about the product?
Being so granular delivers many results and options that ultimately prove counterproductive as it confuses the user.
What problems is the product solving and how is that benefiting you?
the problem is that it is too granular and causes the analyst to become confused and draw ambiguous conclusions
Full-stack monitoring offers comprehensive insights into user interaction patterns
What is our primary use case?
Our primary use case for Dynatrace is full-stack monitoring. We use it to monitor the performance and availability of our applications, infrastructure, and services. It helps us quickly detect issues, analyze user behavior, and perform root cause analysis using AI-powered insights.
How has it helped my organization?
Dynatrace has significantly improved our organization by providing full-stack visibility and automated root cause analysis. It helps us detect and resolve issues faster, reduce downtime, and improve user experience. The OneAgent simplifies deployment, and the AI-powered insights allow our team to focus on innovation instead of firefighting.
What is most valuable?
We use Dynatrace full-stack monitoring because it allows us to trace issues across the entire stack — from user interactions to backend infrastructure. It’s very effective for identifying where problems occur, making it highly valuable for end-to-end observability.
Dynatrace's user behavior monitoring and analysis also works well. It provides powerful insights into user interaction patterns, session behavior, and user experience metrics, which help us understand how our applications are being used.
One of the features I appreciate most is the OneAgent. We only need to install a single agent per host, and it automatically collects metrics, logs, traces, events, and more — without requiring multiple separate tools or manual instrumentation.
We also benefit from Dynatrace’s AI-powered anomaly detection. The Davis AI engine detects unusual patterns, performs root cause analysis, and sends smart alerts — all automatically, which significantly improves our incident response time.
What needs improvement?
More customizable dashboards
Better log search and retention features
Easier tagging and permission management at scale
Improved mobile app monitoring support
reduction in costpricing
For how long have I used the solution?
I have been working with Dynatrace monitoring and other monitoring systems for about three years. During this time, I’ve gained hands-on experience with full-stack observability, user behavior analysis, anomaly detection, and automated root cause analysis using Dynatrace.
What do I think about the stability of the solution?
Dynatrace is very stable and reliable. Its OneAgent runs with minimal impact on system performance, and the platform itself experiences very few outages. Regular updates and proactive monitoring by Dynatrace ensure high availability and consistent performance, which is critical for our continuous monitoring needs.
What do I think about the scalability of the solution?
Dynatrace scales very well across different environments, from small setups to large enterprise systems. Its automatic discovery and instrumentation make it easy to manage thousands of hosts, containers, and services without significant overhead. The platform handles high data volumes efficiently and maintains performance, making it suitable for dynamic cloud-native and hybrid environments.
How are customer service and support?
My experience with Dynatrace customer service and support has been positive. The support team is responsive and knowledgeable, providing timely assistance for technical issues. Additionally, the available documentation and community resources help resolve many questions quickly. Occasionally, complex issues may require escalation, but overall, the support experience is reliable.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used a full monitoring system with Zabbix, which worked well but required a lot of manual configuration and maintenance. With Dynatrace, we benefit from extensive automation tools that significantly reduce manual effort. This automation is a key difference that sets Dynatrace apart from Zabbix and other monitoring solutions.
How was the initial setup?
The initial setup of Dynatrace is generally straightforward thanks to the OneAgent, which automates discovery and instrumentation across the environment. However, configuring advanced features, custom dashboards, and integrations can be more complex and may require some learning and planning. Overall, the automation significantly reduces manual effort compared to traditional monitoring tools.
Which other solutions did I evaluate?
Dynatrace is ideal for clients who need advanced, automated monitoring. However, some clients may not fully understand its value and might not need to invest in a high-end solution if their requirements can be met with free tools like Zabbix.
What other advice do I have?
The SaaS version of Dynatrace is typically suitable only for proof of concept (POC) purposes. When customers commit to Dynatrace, they usually opt for the managed version for production use.
Overall, I would rate Dynatrace 9 out of 10 as a product solution.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
My experience as a Dynatrace Partner
What do you like best about the product?
Dynatrace offers a great platform for combined observability and visibility for my infrastructure, apps and services. It offers a big variety of features, that are easy to integrate and install.
What do you dislike about the product?
Dynatrace has a big learning curve. Most things are user friendly but require a lot of reading to get used to. Also at times the customer support at tickets is a bit too slow
What problems is the product solving and how is that benefiting you?
Dynatrace helps to combine all observability tools in one platform. There is no need to have many different platforms, views logs and alerts on different platforms, you can see everything in the Dynatrace tenant and its dashboards.
Really great tool for system stats monitoring
What do you like best about the product?
Get pure path to find the cause of system slowness.
What do you dislike about the product?
Make system slower at times due to lot of logger.
What problems is the product solving and how is that benefiting you?
Application monitoring to find the system slowness and requests taking more time to serve.
Has improved how we assess and optimize operational efficiency
What is our primary use case?
I see you did the research into Dynatrace and OpenTelemetry on the website. Are you an expert or user of this product? Let me confirm that you say you're just a user of Dynatrace. Are you a customer? We have your email as ptorres@bankinter.com.
What is most valuable?
Could you mention some advantages of this product?
What needs improvement?
Some new features could be added to Dynatrace to make it better. Can you mention some examples of what new functions can be added to Dynatrace to make it better?
What was my experience with deployment of the solution?
What about maintenance? Is it easy to support and maintain the product?
What do I think about the stability of the solution?
What about the stability of Dynatrace? Do you think the solution is very stable, or maybe you see some glitches or latency issues sometimes?
What do I think about the scalability of the solution?
What about the scalability of Dynatrace? Do you think the solution is scalable or maybe there are some limitations on the scalability part?
How are customer service and support?
What rating would you give to technical support from Dynatrace? 1 is bad support, 10 is very good support?
How would you rate customer service and support?
Positive
How was the initial setup?
What about installation? Is it easy to install, or can installation be difficult?
What was our ROI?
Does the solution save you time and money? Is it effective for time and money or not effective?
What's my experience with pricing, setup cost, and licensing?
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it? Is price the main problem or do you have some other problems with the product?
What other advice do I have?
Buenos días. I apologize for interrupting. This position is for an IT Project Manager. As for this review, we will publish it on the website on peerspot.com in written or audio formats. If you want to stay anonymous, your name will not appear with the review. You will get notifications and the use of the review is subject to PeerSpot's terms of use. You can access it at peerspot.com/tos. We can send you an email with all of this if you want to. The reviewer gave this solution a rating of nine out of ten.
Integration empowers detailed reporting and automated alert management
What is our primary use case?
We decided to integrate Dynatrace primarily to monitor the availability and latency of our applications. We have a significant number of applications, and we needed a system that could manage their availability. Previously, we lacked evidence to show whether an application was available when a customer raised an issue. With Dynatrace, we can verify this information, even after a month.
What is most valuable?
Dynatrace offers exceptional features compared to other monitoring tools. It allows the creation of different dashboards related to application availability and server latency. The integration with Power BI for generating detailed reports is a standout feature. Furthermore, the automation of alert management, which integrates with ticketing systems to automatically raise and assign tickets, is a significant advantage over tools like Centreon. Dynatrace also integrates with AI tools to generate business reports.
What needs improvement?
When making comparisons with other tools, Dynatrace stands out, but it is a bit complex to understand and implement on servers. There are occasional issues with language and text, which can be frustrating. Despite this, it remains superior to Centreon.
For how long have I used the solution?
I started using Dynatrace six months ago.
What do I think about the stability of the solution?
There have been no stability issues with Dynatrace. It is well-maintained and, being supported by cloud infrastructure, we have experienced no interruptions.
What do I think about the scalability of the solution?
We have faced no scalability or reliability issues with Dynatrace. Everything functions smoothly.
How are customer service and support?
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within 20 to 25 minutes. Their support is very fast and effective.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I used Icinga and Centreon. Compared to these, Dynatrace remains the top priority. Its features surpass the typical expectations for monitoring tools.
What about the implementation team?
The implementation of Dynatrace was handled by a different team, so I don't have insights into their process.
What was our ROI?
The integration of Dynatrace has allowed us to monitor application stability and create business reports. However, I haven't quantified the ROI.
What's my experience with pricing, setup cost, and licensing?
Dynatrace is known to be costly, which delayed its integration into our system. However, the advanced features it provides are unmatched, making it a valuable investment for organizations with a higher budget.
What other advice do I have?
I highly recommend Dynatrace for organizations with a significant budget because it decreases resource costs and manpower. It is a versatile tool for IT organizations, providing features that are beneficial for comprehensive application monitoring. I rate Dynatrace a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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