What do you like best about the product?

The implementation and the integration are super easy, same for sending custom logs or custom info about the user. IMO it is super important for customer support, we have the tool connected to Slack so the first thing we do to start the day is check the channel and check all the errors our users have, you have a lot of information to be able to fix the bug you have in your application.
For us it is an essential tool, we use every day.

What do you dislike about the product?

You can check the API calls you are doing but you cannot have the response from the server, but, I think this is a matter of privacy.

What problems is the product solving and how is that benefiting you?

We can know where the application is having bugs and solve them quickly. So, our customers have a fast response from us even before they contact us.