What do you like best about the product?

Configuring Kandji was so easy that I had my deployment 80-90% built before we ever even had our onboarding meeting. I just sat down and did it, the workflow is extremely self-explanatory and the wikis and forums break it down into the easiest possible steps. For anything else, Kandji support has been absolutely phenomenal, A+, available 24/5 with response times on the order of seconds. They've clearly come across just about every challenge you could encounter and have a script or workaround or instruction for any given problem. Beyond this, Kandji is a very powerful tool, specifically the custom scripts and apps deployment. Basically any task or automation that one could hope to achieve on Mac can be done, so anything that doesn't exist out-of-the-box can be very easily whipped up custom.

What do you dislike about the product?

Not many complaints so I'll nitpick. If you add apps/books to Apple Business Manager then push them to Kandji, you can easy assign/remove licenses as you wish. But if you're no longer using an app altogether and want it removed from your library, they have a somewhat janky workaround to do this, rather than just being able to hit Delete like with any other library item. I also wish it was a little easier to visualize the difference between two Blueprints, ie, PRD and non-PRD, but modifying/switching between them is quite straightforward.

What problems is the product solving and how is that benefiting you?

Kandji took all the guess work out of managing our fleet of devices. Any and every possible software, service, or feature we care to deploy, we can count on Kandji to roll it out pain free.