It works as long as you don't need to meet with support
What do you like best about the product?
Offloads a lot of the complications of the mortgage process.
What do you dislike about the product?
Reliance on a third party for support and updates can create difficult situations. Lack of observability when things go wrong.
What problems is the product solving and how is that benefiting you?
Allowed my company to move faster by using a third party for the task/pre-approval process.