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About SingleComm

SingleComm is focused on providing tools which enable the best Customer and Agent experiences. SingleComm CX for Amazon Connect allows contact centers and marketers to quickly and easily build, test, and deploy dynamic guided interactions that are unique to each call. Our visual CX Desktop Builder employs a node-based interface to allow users to drag and drop elements into easy-to-manage workflows. Intuitive design gets you up and running in a matter of minutes with no coding required.

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Powered by CX-focused tools, our Intelligent Desktop provides: a user-configurable Agent Stats Dashboard, the ability to create bespoke agent/consumer Guided Interactions to maximize outcomes, and a BI/Analytics reporting tool for comprehensive contact center performance measurement and management.

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