Secure customer verification

Reducing fraud and securely authenticating customers are key challenges for financial services institutions. Voice biometric solutions solve fraud and service issues that traditional forms of identity verification encounter.

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Voicekey

Voicekey is a patented artificial intelligence (AI) voice biometric product.  It uses a customer’s voice to verify their identity when calling the contact center. By using Voicekey, businesses can easily authenticate customers on a self-service, cloud-based platform without the need for difficult pins, passwords, and knowledge-based questions.

Voicekey’s features include:

  • Fraud Reduction and Prevention
  • Full Compliance Support
  • Secure Identity from Audio Recordings
  • Faster Customer On-boarding
  • Unified Solutions for Banks and Insurance Companies
  • Enhanced User Experience
  • Customer Identity Protected by Voice Similarity Score

How it works

Additional resources from Voicekey

Arcus Global

Voice control is the most disruptive technology since the internet. Knowing your customer and their identity across all channels is vital to delivering a personalized and secure customer experience. Businesses verify their customer’s identity through various channels; mobile, digital, virtual assistants, chatbots, and the contact center. By personalizing their customer experience, banks and insurance companies see increased results for net promotor scores (NPS) and customer satisfaction (CSAT) score of 10-20%.

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We integrated the Voicekey Product in less than an hour into our Amazon Connect environment. We are excited about the market opportunity for growth both in our existing customer base and also expanding into Financial Services.

            Gary Beddow - AWS Business Development Director for Arcus Global

AWS Marketplace

AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS.

Financial services customers using AWS

CapitalOne
FICO
National Bank of Canada
Stripe
Have questions? Have tips?

We're here to help you get started with AWS Marketplace. Ask for or give advice on the AWS Marketplace discussion forum.

Have questions? Have tips?

We're here to help you get started with AWS Marketplace. Ask for or give advice on the AWS Marketplace discussion forum.