Amazon SageMaker customers

See how leading organizations worldwide are using Amazon SageMaker to build, train, and deploy machine learning (ML) models. 


Intuit is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals.

“With Amazon SageMaker, we can accelerate our Artificial Intelligence initiatives at scale by building and deploying our algorithms on the platform. We will create novel large-scale machine learning and AI algorithms and deploy them on this platform to solve complex problems that can power prosperity for our customers.”

Ashok Srivastava, Chief Data Officer - Intuit

GE Healthcare

Harnessing data and analytics across hardware, software, and biotech, GE Healthcare is transforming healthcare by delivering better outcomes for providers and patients. 

“Amazon SageMaker allows GE Healthcare to access powerful artificial intelligence tools and services to advance improved patient care. The scalability of Amazon SageMaker, and its ability to integrate with native AWS services, adds enormous value for us. We are excited about how our continued collaboration between the GE Health Cloud and Amazon SageMaker will drive better outcomes for our healthcare provider partners and deliver improved patient care.”

Sharath Pasupunuti, AI Engineering Leader - GE Healthcare

ADP, Inc.

ADP is a leading global technology company providing human capital management (HCM) solutions. ADP DataCloud leverages ADP's unmatched workforce data from over 30 million employees to deliver actionable insights that can help executives make real-time decisions to better manage their businesses.

“Retaining and attracting talent is difficult, which is why we continue to enhance ADP DataCloud with artificial intelligence capabilities to help employers maintain strong teams. We use AWS machine learning, including Amazon SageMaker, to quickly identify workforce patterns and predict outcomes before they happen—for example, employee turnover or the impact of an increase in compensation. By leveraging AWS as our primary platform for artificial intelligence and machine learning, we have reduced time to deploy machine learning models from 2 weeks to just 1 day.”

Jack Berkowitz, SVP of Product Development – ADP, Inc.

BASF Digital Farming

BASF Digital Farming has a mission to empower farmers to make smarter decisions and contribute to solving the challenge of feeding a growing world population, while also reducing environmental footprint.

“Amazon SageMaker and related AWS Technology support rapid experimentation and provide easy to use functionality and APIs which lower the entry barrier for ML adoption. This way we can unlock the full value potential of ML use cases quickly.”

Dr. Christian Kerkhoff, Manager Data Automation - BASF Digital Farming GmbH



Cerner Corporation is a global health and technology company that supplies a variety of health information technology (HIT) solutions, services, devices, and hardware.

“Cerner is proud to drive artificial intelligence and machine learning innovation across a wide range of clinical, financial, and operational experiences. Through new capabilities created by both Cerner’s Machine Learning Ecosystem and Cerner Natural Language Processing, and enabled by our collaboration with AWS, we are accelerating scalable innovation for all our clients. Amazon SageMaker is an important component of enabling Cerner to deliver on our intent to deliver value for our clients through AI/ML. Additionally, Amazon SageMaker provides Cerner with the ability to leverage different frameworks like TensorFlow and PyTorch as well as the ability to integrate with various AWS services.”

Sasanka Are, PhD, Vice President - Cerner


Dow Jones

Dow Jones & Co. is a global provider of news and business information, delivering content to consumers and organizations via newspapers, websites, mobile apps, video, newsletters, magazines, proprietary databases, conferences, and radio.

“As Dow Jones continues to focus on integrating machine learning into our products and services, AWS has been a great partner. Leading up to our recent Machine Learning Hackathon, the AWS team provided training to participants on Amazon SageMaker and Amazon Rekognition, and offered day-of support to all the teams. The result was that our teams developed some great ideas for how we can apply machine learning, many of which we’ll continue to develop on AWS. The event was a huge success, and an example of what a great partnership can look like.”

Ramin Beheshti, Group Chief Product and Technology Officer - Dow Jones

Advanced Microgrid Solutions

Advanced Microgrid Solutions

Advanced Microgrid Solutions (AMS) is an energy platform and services company that aims to accelerate the worldwide transformation to a clean energy economy by facilitating the deployment and optimization of clean energy assets. NEM uses a spot market where all parties bid to consume/supply energy every 5 minutes. This requires predicting demand forecasts and coming up with dynamic bids in minutes, while processing massive amounts of market data. To solve this challenge, AMS built a deep learning model using TensorFlow on Amazon SageMaker. They took advantage of Amazon SageMaker's automatic model tuning to discover the best model parameters and build their model in just weeks. Their model demonstrated improvement in market forecasts across all energy products in net energy metering, which will translate into significant efficiencies.



ProQuest curates the world’s largest collection of journals, ebooks, primary sources, dissertations, news, and video – and builds powerful workflow solutions to help libraries acquire and grow their collections. ProQuest products and services are used in academic, K-12, public, corporate, and government libraries in 150 countries.

“We are collaborating with AWS to build a more appealing video user experience for library patrons, enabling their searches to return more relevant results. By working with the AWS ML Solutions Lab, we tested different algorithms using Amazon SageMaker, tuned the models using hyperparameter optimization, and automated the deployment of machine learning (ML) models. We are pleased with the results thus far and are currently considering ML technologies for other products.”

Allan Lu, Vice President of Research Tools, Services & Platforms - ProQuest


Celgene is a global biopharmaceutical company committed to improving the lives of patients worldwide. The focus is on the discovery, development, and commercialization of innovative therapies for patients with cancer, immune-inflammatory, and other unmet medical needs.

“At Celgene, our vision is to deliver truly innovative and life-changing treatments and improve the lives of patients worldwide. With Amazon SageMaker and Apache MXNet, building and training deep learning models to develop solutions and processes has been quicker and easier than before and we’re able to easily scale our efforts to discover treatments and produce drugs. Using SageMaker and Amazon EC2 P3 instances has accelerated our time-to-train models and productivity, allowing our team to focus on groundbreaking research and discovery.”

Lance Smith, Director - Celgene

Thomson Reuters

Thomson Reuters

Thomson Reuters is the world’s leading source of news and information for professional markets. 

“For over 25 years we have been developing advanced machine learning capabilities to mine, connect, enhance, organize, and deliver information to our customers, successfully allowing them to simplify and derive more value from their work. Working with Amazon SageMaker enabled us to design a natural language processing capability in the context of a question-answering application. Our solution required several iterations of deep learning configurations at scale using Amazon SageMaker's capabilities.”

Khalid Al-Kofahi, AI and Cognitive Computing - Thomson Reuters Center


Zalando is Europe’s leading online platform for fashion and lifestyle with over 28 million active customers in 17 markets, offering clothing, footwear, accessories, and beauty.

“Zalando's values revolve around customer focus, speed, entrepreneurship, and empowerment. We decided to standardize our machine learning workloads on AWS to improve customer experiences, give our team the tools and processes to be more productive, and push the needle in our business. Using Amazon SageMaker, Zalando can steer campaigns better, generate personalized outfits, and deliver better experiences for our customers. With this AWS-powered solution, our engineers' and data scientists’ productivity has increased by 20%.”

Rodrigue Schäfer, Director Digital Foundation – Zalando

Atlas Van Lines

Atlas Van Lines is the second largest van line in North America, formed in 1948 by a group of entrepreneurs in the moving and storage industry. The organization was developed with the single goal of moving from coast to coast while adhering to the golden rule of business. In addition to a robust footprint, Atlas boasts stringent agent quality requirements that surpass that of the industry.

During peak moving seasons, the Atlas agent network works together across markets to meet customer demand. Traditionally, their ability to forecast capacity was manual and labor intensive. They relied on the wisdom and gut instinct of resources with many years of experience. Atlas had the historical data from 2011 forward and desired to find a way to dynamically adjust capacity and price based on future market demands.

Atlas worked with Pariveda Solutions, an APN Premier Consulting Partner, to help unlock the possibility of proactive capacity and price management in the long-haul moving industry. Pariveda prepared the data, developed and evaluated the machine learning model, and tuned the performance. They used Amazon SageMaker to train and optimize the model, and then exported it using Amazon SageMaker’s modular nature to run using Amazon EC2.



With 20 billion matches to date, Tinder is the world's most popular app for meeting new people.

“Behind every Tinder swipe is a system that manages millions of requests a minute, billions of swipes a day, across more than 190 countries. Amazon SageMaker simplifies machine learning, helping our development teams to build models for predictions that create new connections that otherwise might have never been possible.”

Elie Seidman, Chief Executive Officer - Tinder


Edmunds is a car-shopping website that offers detailed, constantly updated information about vehicles to 20 million monthly visitors.

“We have a strategic initiative to put machine learning into the hands of all of our engineers. Amazon SageMaker is key to helping us achieve this goal, making it easier for engineers to build, train, and deploy machine learning models and algorithms at scale. We are excited to see how Edmunds will use SageMaker to innovate new solutions across the organization for our customers.”

Stephen Felisan, Chief Information Officer - is a leading global lodging brand operating 90 localized websites in 41 languages.

“At, we are always interested in ways to move faster, to leverage the latest technologies and stay innovative. With Amazon SageMaker, the distributed training, optimized algorithms, and built-in hyperparameter features should allow my team to quickly build more accurate models on our largest data sets, reducing the considerable time it takes us to move a model to production. It is simply an API call. Amazon SageMaker will significantly reduce the complexity of machine learning, enabling us to create a better experience for our customers, fast.”

Matt Fryer, VP and Chief Data Science Officer - and Expedia Affiliate Network

Formosa Plastics

Formosa Plastics Corporation is a growing, vertically integrated supplier of plastic resins and petrochemicals. Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda, and other petrochemicals that deliver the consistency, performance, and quality that customers demand.

"Formosa Plastics is one of Taiwan’s top petrochemical companies and ranks among the world's leading plastics manufacturers. We decided to explore machine learning to enable more accurate detection of defects and reduce manual labor costs, and we turned to AWS as our preferred cloud provider to help us do that. The AWS ML Solutions Lab worked with us through every step of the process, from a discovery workshop to define the business use cases to the building and selection of appropriate ML models to the actual deployment. Using Amazon SageMaker, the machine learning solution reduced our employee time spent doing manual inspection in half. With the Solutions Lab’s help, we are now able to optimize the SageMaker model ourselves going forward as conditions change.”

Bill Lee, Assistant Vice President - Formosa Plastics Corporation


Voodoo is a leading mobile gaming company with over 2 billion game downloads and over 400 million monthly active users (MAU). They run their own advertising platform and are using machine learning to improve the accuracy and quality of ad bids that are shown to their users.

"At Voodoo, we need to keep a millions-and-growing player base actively engaged. By standardizing our machine learning and artificial intelligence workloads on AWS, we’re able to iterate at the pace and scale we need to continue growing our business and engaging our gamers. Using Amazon SageMaker, we can decide in real time which ad should be shown to our players and invoke our endpoint over 100 million times by over 30 million users daily, representing close to a billion predictions per day. With AWS machine learning, we were able to put an accurate model into production in less than a week, supported by a small team, and have been able to build on top of it continuously as our team and business grow.”

Aymeric Roffé, Chief Technology Officer – Voodoo


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products.

"Amazon SageMaker will lower our costs and increase velocity for our use of machine learning. With Amazon SageMaker, we can transition from our existing self-managed TensorFlow deployment to a fully managed service. Amazon SageMaker also gives us easier access to other popular deep-learning frameworks, while managing the infrastructure for authoring, training, and serving our models."

David Bernstein, Director of Strategic Technology - Zendesk


Formerly, Regit is an automotive tech firm and the UK’s leading online service for motorists. They deliver digital car management services based on a car’s registration plate, and provide drivers with informative reminders such as Ministry of Transport (MOT) tax, insurance, and recalls.

Regit worked with Peak Business Insight, an APN Advanced Consulting Partner, to apply “Categorical Machine Learning models” that handle both category and variable data simultaneously to give predictions about the likelihood of users changing cars, resulting in a sale for Regit.

Peak used AWS services such as Amazon SageMaker for real-time ingestion, modeling, and data output. Amazon SageMaker handles 5,000 API requests a day for Regit, seamlessly scaling and adjusting to relevant data requirements and managing the delivery of lead scoring results. Meanwhile, Amazon Redshift and Amazon Elastic Compute Cloud (Amazon EC2) instances efficiently and continuously optimize model performance and results. With Peak, Regit has been able to predict which of its 2.5 million users are going to change cars and when. This means they can serve customers in a more personalized and targeted way, increasing call center revenues by more than a quarter.


Zocdoc provides medical care search for end users with an integrated solution about information on medical practices and individual doctor schedules. The focus is on patient needs and to deliver the best healthcare experience.

“At Zocdoc, our focus has been to make it easy for patients to find the right doctor and book an appointment at the most convenient time and location. There is a lot of excitement among Zocdoc engineers around how easy it is to quickly build, train, and deploy models using Amazon SageMaker. One of our mobile engineers was able to train and deploy a doctor specialty recommendation model from scratch in less than a day, which we ended up rolling out to production. Previously, our data science team had to contribute to the development of any model work, which slowed down product teams. With Amazon SageMaker, we can get this from concept to production much faster, due to the ease of streamlined end-to-end capabilities of SageMaker."

The Move, Inc. network, which includes®, Doorsteps®, and™, provides real estate information, tools, and professional expertise across a family of websites and mobile experiences for consumers and real estate professionals.

“We believe that Amazon SageMaker is a transformative addition to the® toolset as we support consumers along their homeownership journey. Machine learning workflows that have historically taken a long time, like training and optimizing models, can be done with greater efficiency and by a broader set of developers, empowering our data scientists and analysts to focus on creating the richest experience for our users."

Vineet Singh, Chief Data Officer and Senior Vice President - Move, Inc.



Every day Grammarly’s algorithms help millions of people communicate more effectively by offering writing assistance on multiple platforms across devices, through a combination of natural language processing and advanced machine learning technologies.

“Amazon SageMaker makes it possible for us to develop our TensorFlow models in a distributed training environment. Our workflows also integrate with Amazon EMR for pre-processing, so we can get our data from Amazon S3, filtered with EMR and Spark from a Jupyter notebook, and then train in Amazon SageMaker with the same notebook. SageMaker is also flexible for our different production requirements. We can run inferences on SageMaker itself, or if we need just the model, we download it from S3 and run inferences of our mobile device implementations for iOS and Android customers.”

Stanislav Levental, Technical Lead - Grammarly

Slice Labs

Slice Labs, based in New York with worldwide operations, is the first on-demand insurance cloud platform provider. Slice serves the B2C market with individual on-demand insurance offerings, as well as the B2B market by enabling companies to build intuitive digital insurance products.

“At Slice, we are keenly aware of the ever-changing nature of customers’ insurance needs, and we’ve selected AWS as our go-to cloud platform because of its broad swath of services, flexibility, and strong reputation among insurers. We use a wide variety of AWS services to support our business, including AWS machine learning to help connect customers with the best insurance options given their needs. In our work with insurers and technology companies seeking to build and launch intelligent insurance products, we’ve seen tremendous cost savings and productivity benefits with AWS. For example, we’ve reduced procurement time by 98%, from 47 days to 1 day. We’re excited to continue expanding both geographically and in terms of our cloud use with AWS."

Philippe Lafreniere, Chief Growth Officer - Slice Labs



As the world’s leading provider of high-resolution Earth imagery, data, and analysis, DigitalGlobe works with enormous amounts of data every day.

“As the world’s leading provider of high-resolution Earth imagery, data, and analysis, DigitalGlobe works with enormous amounts of data every day. DigitalGlobe is making it easier for people to find, access, and run compute against our entire 100PB image library, which is stored in the AWS cloud, to apply deep learning to satellite imagery. We plan to use Amazon SageMaker to train models against petabytes of Earth observation imagery datasets using hosted Jupyter notebooks, so DigitalGlobe's Geospatial Big Data Platform (GBDX) users can just push a button, create a model, and deploy it all within one scalable distributed environment at scale.”

Dr. Walter Scott, Chief Technology Officer - Maxar Technologies and founder of DigitalGlobe



Intercom’s messaging-first products integrate seamlessly with other companies' websites and mobile apps to help them acquire, engage, and support customers. Founded in 2011, the company has offices in San Francisco, London, Chicago, and Dublin.

“At Intercom, we have a growing team of data scientists and data-oriented engineers, and we often want to iterate quickly and explore new solutions for data-driven products. Prior to Amazon SageMaker, we tried a lot of different options to build these products but each one came with challenges – code sharing was hard, testing on big datasets was slow, and provisioning and managing hardware on our own was problematic. SageMaker came along and solved all that for us. We use it in particular to develop algorithms for our search platforms and machine learning features, and we find SageMaker's hosted Jupyter notebooks allow us to build and iterate rapidly. Crucially, the fact that SageMaker is a managed service allows my team to focus on the task at hand. Amazon SageMaker is an extremely valuable service to us at Intercom, and we're excited to continue using more and more as our company grows."

Kevin McNally, Senior Data Scientist Machine Learning - Intercom

Kinect Energy Group

Kinect Energy Group

Kinect Energy Group is a subsidiary of World Fuel Services, a Fortune 100 company that provides energy procurement advisory services, supply fulfillment, and transaction and payment management solutions to commercial and industrial customers, principally in the aviation, marine, and land transportation industries. Kinect Energy is a key Nordic energy provider and is dependent on the natural power resources enabled by the region’s windy climate.

The business has recently catapulted forward with the introduction of a number of AI / ML services from AWS. With Amazon SageMaker, the company can predict the upcoming weather trends and therefore the prices of future months’ electricity, enabling unprecedented long-range energy trading that represents an industry-leading forward-thinking approach.

“We started using Amazon SageMaker and with the help of the AWS ML Solutions Team and the Solutions Architecture Team, we picked up momentum with Innovation Day and the impact has been tremendous ever since. We’ve grown our own AI team several times to fully exploit the new advantage that AWS technologies provide. We’re profiting in new ways by setting prices based on weather that hasn’t yet happened. We’ve gone 'all in' with AWS, including storing our data in S3, using Lambda for execution, and step functions in addition to SageMaker. And, thanks to the AWS ML Solutions Lab’s committed partnership, we are now self-sufficient, able to iterate on the models we’ve built and continue improving our business.”

Andrew Stypa, Lead Business Analyst - Kinect Energy Group is your hub for all things video. The leader in video review and collaboration with 700K+ customers globally, is where video professionals across the entire spectrum — from freelance to enterprise — come to review, approve, and deliver video.

“As a cloud-native video review and collaboration platform accessible to users all over the world, it's imperative we provide best-in-class security to our customers. With the anomaly detection model built into Amazon SageMaker, we are able to leverage machine learning to quickly identify, detect, and block any unwanted IP requests to ensure our client's media remains secure and protected at all times. Getting started with Amazon SageMaker, maintaining it over time, scaling it across our platform, and adjusting to our specific workflows has been simple and straightforward. And, with the help of Jupyter notebooks in SageMaker, we've been able to experiment with different models to improve our precision and recall in ways that make even more secure.”

Abhinav Srivastava, VP and Head of Information Security -


As competitive athletes in several disciplines, Sportograf has a natural affinity for sports. Their mission is to respect and honor the performance of every athlete with professional quality pictures.

“With millions of pictures generated from sporting events, our challenge was to organize photos by bib number with high speed and accuracy. In searching for a solution, Sportograf decided not to work with special QR codes or other markers since they introduce a large and complex workload, making it impossible to respond to spontaneous customer requests. To solve this challenge, Amazon Rekognition for text recognition, and Amazon SageMaker enabled us to build our own machine learning solution to further identify the racers’ bib numbers, in near real time.”

Tom Janas, Managing Director - Sportograf



Cookpad is Japan’s largest recipe-sharing service, with about 60 million monthly users in Japan and about 90 million monthly users globally.

“With the increasing demand for easier use of Cookpad’s recipe service, our data scientists will be building more machine learning models in order to optimize the user experience. Attempting to minimize the number of training job iterations for best performance, we recognized a significant challenge in the deployment of ML inference endpoints, which was slowing down our development processes. To automate the ML model deployment such that data scientists could deploy models by themselves, we used Amazon SageMaker’s inference APIs and proved that Amazon SageMaker would eliminate the need for application engineers to deploy ML models. We anticipate automating this process with Amazon SageMaker in production.” 

Yoichiro Someya, Research Engineer - Cookpad



Fabulyst is an India-based startup focusing on fashion commerce that enables more positive and personalized experiences for shoppers and better conversions for retailers through AI.

“Fabulyst makes it easier for shoppers to find the perfect purchases by matching inventory items to users’ specific, personalized queries (e.g., suiting their body type or skin tone). At the same time, we help retailers to achieve more effective conversions by using computer vision to forecast monthly trends based on data from social media, search, blogs, etc. and auto-tagging those trends within our retail customers’ catalogs. Fabulyst uses AWS to deliver our best-in-class solutions, including Amazon SageMaker to handle the many predictions that support our offerings. Relying on SageMaker and other AWS services, we are able to guarantee value to our users – such as a 10% boost in incremental revenue for retailers – and have confidence in our ability to deliver super results every time.”

Komal Prajapati, Founder & CEO - Fabulyst

Terragon Group

Terragon Group

Terragon Group is a data and marketing technology business that unlocks value for businesses using insight to reach the mobile audience in Africa. Over the years, Terragon Group has become a leader in the mobile space serving local and multi-national brands, spanning across multiple geographies. Delivering the right ad message to the right user at the right moment requires personalization, and Terragon uses data, insights, and artificial intelligence to help businesses reach the right audience in Africa.

“Amazon SageMaker provides an end-to-end machine learning workflow for us without the need for any underlying infrastructure plumbing. Our data science and machine learning teams are able to go quickly from data exploration to model training and production in just a couple of hours. For a business based in Africa with scarce engineering talent, there’s no other way we would have been able to build and deploy ML models solving real-life problems in less than 90 days.”

Deji Balogun, CTO - Terragon Group



SmartNews is the largest news app in Japan, delivering quality information to more than 11 million monthly active users in the world. With machine learning technologies, SmartNews helps users with the most relevant and interesting news stories. The machine learning algorithms at SmartNews evaluate millions of articles, social signals, and human interactions to deliver the top 0.01% of stories that matter most, right now.

"Our mission to discover and deliver quality stories to the world is powered by AWS and particularly Amazon SageMaker, which has helped us accelerate the development cycle to serve our customers. Using Amazon SageMaker has helped us immensely in our news curation methods, including article classification using deep learning, predicting Life Time Value, and composite modeling for text and image. We look forward to achieving greater heights with Amazon SageMaker and other AI solutions from AWS.”

Kaisei Hamamoto, Co-Founder and Co-CEO - SmartNews, Inc.


Signate offers solutions for outsourcing, hiring, and consulting services, using AI. Signate is also known as a data science community with more than 16,000 members where they compete with each other to produce best models in the competitions. The company also offers a service using Amazon SageMaker that helps its clients deploy the models obtained through competitions into production applications.

“We are leveraging Amazon SageMaker as our principal tool to build our machine learning models and this has made our model management system called 'Aldebaran' more scalable. SageMaker has enabled seamless integration into our workflows, including building, training, and deploying ML models simultaneously. Previously, it used to take us 3 to 6 months to deploy models into production. With SageMaker, we can deploy a model into production in 1 to 4 weeks, saving time and increasing productivity. SageMaker is our standard ML platform of choice for all our ML models”.

Shigeru Saito, President CEO/CDO - Signate Inc.



Pioneer is a multinational corporation that specializes in digital entertainment, including car electronics and mobility services. Pioneer is driven by its corporate philosophy of "Move the Heart and Touch the Soul" and provides its customers with products and services that can help them in their everyday lives.

“Leveraging Amazon SageMaker and the model training features such as Automatic Model Tuning, we were able to develop highly accurate machine learning models, and continue to ensure privacy for our customers. We are also looking forward to leveraging AWS Marketplace for machine learning for both algorithms and pre-trained models to build a monetization platform."

Kazuhiro Miyamoto, General Manager Information Service Engineering Department - Pioneer



Dely is running Japan's best cooking video service, Kurashiru. It strives every day to make culinary services that impact the world. Kurashiru helps many people per day by introducing a variety of tasty food recipes that color the dining table with cooking videos. Tens of millions of people watch and listen to the monthly recipe service in Japan.

“We exceeded 15 million downloads of our mobile app, in 2.5 years since we launched the popular Kurashiru service. We believe it is critical to deliver the right content to our users at the right time using advanced technologies such as machine learning. To achieve this, we used Amazon SageMaker, which helped us build and deploy the machine learning models in production in 90 days. We also improved the click-through rate by 15% with content personalization”.

Masato Otake, CTO - Dely, Inc.

Ayla Networks

Ayla Networks

Ayla Networks is a San Francisco-based IoT platform-as-a-service software company that develops solutions for both the consumer and commercial markets.

“At Ayla Networks, we find our customers primarily run on AWS infrastructure due to its proven scalability and reliability. In particular, we see that commercial manufacturers are leveraging Amazon SageMaker to harness the equipment performance data from the Ayla Cloud. With Amazon SageMaker and our Ayla IQ product, businesses can reveal insights and anomalies that lead to better product and service quality, even insofar as predicting machine failures and remedying them before they can occur. This solution keeps our customers running smoothly so their businesses can keep growing, producing, and scaling without worry.”

Prashanth Shetty, VP of Global Marketing - Ayla Networks



FreakOut is a leading technology company focused around digital advertisements. The company offers products for real-time ad inventory transactions in internet advertising as well as data analysis for browsing the web. FreakOut leverages machine learning for click-through rate (CTR) and conversion rate (CVR) predictions.

“We are in the process of migrating machine learning training environments from on premises to Amazon SageMaker. Amazon SageMaker offers us a more scalable solution for our business. With the Automatic Model Tuning feature from Amazon SageMaker, we can optimize and estimate highly accurate models for our requirements."

Jiro Nishiguchi, CTO - FreakOut



"At Wag!, we have to meet the supply-and-demand needs in a two-sided marketplace. We saw an opportunity to use machine learning — powered by AWS — to predict the dog walking demand of our customers. By standardizing our machine learning applications on AWS, we are able to meet the continued growth of our business needs by iterating at a vastly improved pace and scale despite limited engineering resources. Using Amazon SageMaker, we can speed up our machine learning experimentation, compressing 45 days’ worth of computational time training the model into 3 days.”

Dave Bullock, VP of Technology of Engineering and Operations - Wag Labs Inc.

Euler Hermes

Euler Hermes

"For more than 100 years, we’ve been helping our customers grow as we continue to introduce leading services to make commercial transactions safer and simpler. With administrative and financial data of more than 30 million companies, it can be challenging to detect cyber fraud before it impacts business operations. Our work with Amazon SageMaker as our preferred AI/ML platform enables us to innovate faster. For instance, we were able to launch a new internal service in 7 months and can now identify URL squatting fraud within 24 hours after the creation of a malicious domain.”

Luis Leon, IT Innovation Advisor - Euler Hermes



iFood is the leader in online food delivery in Latin America, with 30.6 million monthly orders and approximately 160,000 restaurants registered in more than 1,000 cities.

"At iFood, we use machine learning to improve the customer and restaurant experience. With Amazon SageMaker, we can create personalized restaurant and dish recommendations. In logistics, delivery personnel have reduced their travel distance by 12% thanks to route optimization. By standardizing our machine learning workloads on AWS, we now have the flexibility and scalability necessary to provide real-time information and results.”

Sandor Caetano, Chief Data Scientist - iFood

Root Insurance

Root Insurance

"Root Insurance uses technology to price car insurance based on how people actually drive — instead of purely their demographics. As Root has grown, the training and batch transform capabilities of Amazon SageMaker have become more relevant to our needs. By standardizing our machine learning workloads on AWS, we can analyze the telemetry from mobile phones and help good drivers save up to 52% on car insurance.”

Bill Kaper, VP of Engineering - Root Insurance



Infoblox is the leader in secure cloud-managed network services, designed to manage and secure the networking core, namely DNS, DHCP, and IP address management (collectively known as DDI).

"At Infoblox, we built a DNS security analytics service with Amazon SageMaker that detects malicious actors that create homographs to impersonate highly valued domain name targets and use them to drop malware, phish user information, and attack the reputation of a brand. AWS is our enterprise standard for cloud, and we can leverage multiple features offered by SageMaker to accelerate ML model development. Using SageMaker Automatic Model Tuning capabilities, we've scaled our experimentation and improved accuracy to 96.9%. Thanks to SageMaker, our IDN homographs detector, a part of our security analytics service, has identified over 60 million resolutions of homograph domains, and continues to find millions more each month, which helps our customers detect brand abuse faster."

Femi Olumofin, Analytics Architect - Infoblox



Zappos began 20 years ago as a small, online shoe retailer. Since then, it has grown to sell clothing, handbags, accessories, and more while providing renowned customer service and innovative employee experiences. The company has been a subsidiary of Amazon since 2009.

"At Zappos, we are measurably improving the ecommerce customer experience using analytics and machine learning solutions that allow us to personalize sizing and search results for individual users while preserving a highly fluid and responsive user experience. With Amazon SageMaker, we can predict customer shoe sizes. AWS is our enterprise standard for ML/AI because AWS services allow engineers to focus on improving performance and results rather than DevOps overhead.”

Ameen Kazerouni, Head of Machine Learning Research and Platforms - Zappos



NerdWallet, a personal finance company based in San Francisco, provides reviews and comparisons of financial products, including credit cards, banking, investing, loans, and insurance.

"NerdWallet relies on data science and ML to connect customers with personalized financial products. We chose to standardize our ML workloads on AWS because it allowed us to quickly modernize our data science engineering practices, removing roadblocks and speeding time-to-delivery. With Amazon SageMaker, our data scientists can spend more time on strategic pursuits and focus more energy where our competitive advantage is—our insights into the problems we're solving for our users.”

Ryan Kirkman, Senior Engineering Manager - NerdWallet



Splice is a creative platform for musicians, built by musicians, to empower artists to unleash their true creative potential. The subscription-based music creation startup was founded in 2013 and now caters to more than 3 million musicians that explore the catalog in search of the perfect sounds.

"As our catalog of sounds and presets grows, so does the challenge of finding the right sound. That’s why Splice has invested in building best-in-class search and discovery capabilities. By standardizing our ML workloads on AWS, we created a newer user-facing offering that aims to make it easier than ever to connect musicians with the sounds they’re looking for. Since the launch of Similar Sounds, we’ve seen nearly a 10 percent increase in search conversions. Leveraging Amazon SageMaker, we’ve created the perfect complement to text-based search, allowing our users to discover and navigate our catalog in ways that weren’t possible before.”

Alejandro Koretzky, Head of Machine Learning & Principal Engineer - Splice



"Before we started our machine learning journey, we only had the ability to search text of a curriculum vitae (CV), but our lack of optical character recognition capabilities meant that not every CV was searchable. With Amazon Textract, we can now extract content in every kind of document and we have the competence to index all uploaded files in an Elasticsearch cluster. Now every uploaded document is searchable using Elasticsearch, providing search speeds 10 times faster than the original SQL search. In addition, we implemented word vectoring using Amazon SageMaker to add related keywords to a search query. This process allows us to accurately classify and qualify candidates and helps us eliminate errors caused by synonyms or alternative wordings used in CVs. Using Amazon SageMaker and Amazon Textract, we can deliver smarter and better-quality candidates for recruiters. Stable performance, worldwide availability, and reliability are key success factors for Audeosoft. When we made the decision almost 8 years ago to partner with AWS, we knew that they would be an excellent partner for the future. By selecting AWS as our preferred cloud provider, we have a partner that has the same drive and the same desire to create innovation as we do for years to come.”

Marcel Schmidt, CTO - Audeosoft



Freshworks is a US / India based B2B SaaS unicorn catering to small and medium-sized businesses (SMB) and mid-market businesses worldwide. Freshworks offers a portfolio of simple to use, yet powerful applications for customer engagement and employee engagement workflows.

"At Freshworks, we have built our flagship AI/ML offering, Freddy AI Skills, with hyper-personalized models that help agents address user queries and resolve support tickets successfully, sales and marketing teams prioritize opportunities and quickly close deals, and customer success managers reduce churn risk and grow the business. We chose to standardize our ML workloads on AWS because we could easily build, train, and deploy machine learning models optimized for our customers' use cases. Thanks to Amazon SageMaker, we have built more than 30,000 models for 11,000 customers while reducing training time for these models from 24 hours to under 33 minutes. With SageMaker Model Monitor, we can keep track of data drifts and retrain models to ensure accuracy. Powered by Amazon SageMaker, Freddy AI Skills is constantly evolving with smart actions, deep-data insights, and intent-driven conversations."

Tejas Bhandarkar, Senior Director of Product - Freshworks Platform



Veolia Water Technologies is an experienced design company and a specialized provider of technological solutions and services in water and wastewater treatment.

"In eight short weeks, we worked with AWS to develop a prototype that anticipates when to clean or change water filtering membranes in our desalination plants. Using Amazon SageMaker, we built an ML model that learns from previous patterns and predicts the future evolution of fouling indicators. By standardizing our ML workloads on AWS, we were able to reduce costs and prevent downtime while improving the quality of the water produced. These results couldn’t have been realized without the technical experience, trust, and dedication of both teams to achieve one goal: an uninterrupted clean and safe water supply."

Aude GIARD, Chief Digital Officer - Veolia Water Technologies



Sportradar, a leading sports data provider, delivers real-time sports data to over 65 leagues across the globe. In an effort to generate cutting-edge insights, the company collaborated with the Amazon ML Solutions Lab to develop a soccer goal predictor.

“We deliberately threw one of the hardest possible computer vision problems at the Amazon ML Solutions Lab team to test the capabilities of AWS machine learning, and I am very impressed with the results. The team built an ML model to predict soccer goals 2 seconds in advance of the live gameplay using Amazon SageMaker. This model alone has opened doors to many new business opportunities for us. We look forward to standardizing our ML workloads on AWS because we can build, train, and deploy models that promote innovation in our business and meet our cost and latency requirements.”  

Ben Burdsall, CTO - Sportradar



F. Hoffmann-La Roche AG (Roche) is a Swiss multinational life science company specializing in pharmaceuticals and diagnostics.

“I wanted to push my teams to systematize our ML workflows in the cloud, so we worked with the Machine Learning Solutions Lab to deliver Amazon SageMaker workshops, demonstrating how SageMaker streamlines the ML production process for data scientists. Since the workshop, 80% of our ML workloads run on AWS, which helps our teams bring ML models to production three times faster. SageMaker and the AWS stack empower us to use compute resources to train on demand without being constrained by on-premises availability.”  

Gloria Macia, Data Scientist - Roche



“At Guru, we believe the knowledge you need to do your job should find you. We are a knowledge management solution that captures your team's most valuable information and organizes it into a single source of truth. We leverage AI to recommend knowledge to you in real time where you work, ensure it stays verified, and help you better manage your overall knowledge base. Our growing product data science team faces all of the challenges of the modern-day ML team — building, training, and deploying ML systems at scale — and we rely on Amazon SageMaker as a means of overcoming some of these challenges. We currently leverage SageMaker Inference to more quickly deploy our ML models to production, where they help us to meet our number-one goal — provide value to our customers.”  

Nabin Mulepati, Staff ML Engineer - Guru

Amazon Operations

Amazon Operations

As a part of Amazon’s commitment to the safety of their associates during the COVID-19 pandemic, the Amazon Operations team has deployed an ML solution to help maintain social distancing protocols in over 1,000 operations buildings worldwide. Amazon Operations collaborated with the Amazon Machine Learning Solutions Lab to create state-of-the-art computer vision models for distance estimation using Amazon SageMaker.

“By standardizing our ML workloads on AWS and working with the experts at the ML Solutions Lab, we created an innovative set of models that we estimate could save up to 30% of our manual review effort. Using Amazon SageMaker empowers us to spend more time focused on safety and increasing accuracy by reducing the need for hundreds of hours of manual review per day.”

Russell Williams, Director, Software Development - Amazon OpsTech IT


Freddy’s Frozen Custard & Steakburgers

Freddy’s Frozen Custard & Steakburgers is a fast-casual restaurant that offers a unique combination of cooked-to-order steakburgers, Vienna Beef hot dogs, shoestring fries, and other savory items along with freshly churned frozen custard treats. Founded in 2002 and franchised in 2004, Freddy’s currently has nearly 400 restaurants across 32 states.

“Previously, we would simply pick two restaurants that looked similar, but now we have a true understanding of the relationships between our menu items, customers, and locations. Amazon SageMaker Autopilot, which powers Domo’s new ML capability, has been a force multiplier for our marketing and purchasing teams to try new ideas and improve our customers’ experience.”

Sean Thompson, IT Director – Freddy’s


icare Insurance and Care NSW

iCare is a NSW Government agency that provides workers compensation insurance to more than 329,000 public and private sector employers in NSW, Australia and their 3.2 million employees. In addition, iCare insures builders and homeowners, provides treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.

“At Insurance and care (iCare) NSW, our vision is to change the way people think about insurance and care. Amazon SageMaker has enabled iCare to build and train deep learning models for early identification of long-term dust disease patients. This early identification can prevent life threating conditions. As per previous studies, signs of silicosis were missed or not able to be detected in 39% of the patients. The AI assisted diagnosis have enabled the doctors to correctly identify 80% of the cases as compared to 71% un-assisted diagnosis. After implementing this project we are resourcing Amazon SageMaker to develop solutions and processes in other projects as that has proven to be quicker and easier than before and we’re able to easily scale our efforts to provide care to the people of NSW.”

Atul Kamboj, Senior Data Scientist - iCare, NSW Government Insurance and Care agency, Australia

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