Posted On: Nov 18, 2021
Contact Lens for Amazon Connect has now been included on the list of AWS Services in Scope for the FedRAMP Moderate baseline. The security and compliance of Contact Lens is assessed as part of multiple AWS compliance programs. Contact Lens is compliant with PCI and SOC, while also being a HIPAA eligible service. For a list of AWS services in scope of specific compliance programs, see AWS Services in Scope by Compliance Program. For general information, see AWS Compliance Programs.
In addition to being FedRAMP moderate compliant, Contact Lens for Amazon Connect is now also available in the Asia Pacific (Seoul) AWS Region. This launch adds to the list of regions that Contact Lens already supports: US West (Oregon), US East (Northern Virginia), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Sydney). Contact Lens supports both post-call and real-time analytics for Korean language. More information on supported languages can be found here.
Contact Lens, a feature of Amazon Connect, helps enable businesses to better understand the sentiment and trends of customer conversations for identifying crucial company and product feedback. In addition, with real-time capabilities, businesses can get alerted to issues during live customer calls and can deliver proactive assistance to agents while calls are in progress, helping improve customer satisfaction.