Our People

Our people help make your data safer. Every AWS employee, whether they work at a data center or not, is trained to think security first -- that’s our culture. Protecting your data is as important to us as it is to you. Scroll down to read the stories of a few of our employees who work hard to secure our data centers.

Charles

Cluster Security Manager

To walk through the doors of a Seattle data center, you’ll need to talk to Charles. When he started working at Amazon in 2006, he first protected people, places, and items in fulfillment centers.

Now, Charles secures data centers and says his work at AWS is the most personal. “I ask new guards, ‘what are you protecting?’ Some say servers. But then I ask them, ‘Does your mother shop online? Your sister? Brother? Because that’s who we’re protecting at this data center – we’re protecting our loved ones’ personal information.’” That mindset is motivation and makes the stakes very real to the guards who are on the front lines protecting physical access to AWS data centers.

Charles began his Amazon career as a security officer protecting the company’s original headquarters at the PacMed Center. Now, with dozens of direct reports the scope of his job has drastically changed. What has stayed the same is his dedication to customers and to finding solutions to emerging security threats.
“I’m always thinking how do I make this better. Every day is different; it’s not the same mundane thing. There’s always a new challenge."

Jennifer

Edge Cluster Security Manager

When movie night is made even better because of a perfect streaming experience, it’s probably due to an AWS Edge Network location. Edge facilities are home to a smaller collection of servers. They are the intermediary between large data centers and customers, supporting services that make the AWS Cloud faster. Jennifer is responsible for maintaining physical security at dozens of Edge locations in the U.S. and Canada. The former Army servicewoman has worked for Amazon since 2006. “I started out in customer service, and each of my prior roles had to do with integrity and trust—doing the right thing, even when no one is looking. "Those principles are still key to Jennifer’s success at AWS. Now, she ensures Edge facilities meet our strict security guidelines for Edge facilities. “I truly care about people and protecting customer trust."

Beatrice

Audit Program Lead

External auditors test AWS Security against more than 2,600 requirements on any given day of the year. Each audit measures a facet of our overall security and compliance. We publish the results for our customers, making the certifications and reports readily available online. To us, that’s not just security, that’s security assurance.

Auditors assess AWS every day, “our internal bar has to be even higher than our external bar.” The work takes Beatrice and her team to our data centers and AWS Network Edge locations around the world to make sure facilities meet physical security and environmental benchmarks. “We are confidently compliant and work to provide transparency and insights to our customers.”

Beatrice and her team are the connection point between AWS stakeholders, like engineers and data center managers, and external auditors. “We are the translators bridging all sides. We work to decrease the impact of audits to AWS service teams, while also guaranteeing auditors get what they need to obtain assurance about our environment.” Beatrice’s team also actively engages auditors to advance compliance standards, helping ensure certification requirements evolve with the cloud.

Our customers have benefited from this overall compliance strategy. In 2017, AWS increased PCI DSS compliant services by more than 46%. That’s an astounding 850% increase since AWS first became PCI certified in 2010.