This version of OTRS - Ticket Request System powered by TurnKey Linux is not available to new customers.

OTRS - Ticket Request System powered by TurnKey Linux

Sold by: TurnKey Linux

OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.


Customer Rating

Latest Version

Base Operating System
Linux/Unix, Debian 6.0.7 (Squeeze)

Delivery Method
32-bit Amazon Machine Image (AMI) (Learn more)

Support

AWS Services Required
Amazon EC2, Amazon EBS

Highlights
  • It just works: designed for ease of use with sleek web management interface. Built and pre-tested by a community of experts.
  • Backup and migration: smart software saves changes to files, databases and package management to encrypted storage which servers can be automatically restored from.
  • Secure and easy to maintain: auto-updated daily with latest security patches.

Product Description

OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Product Details

Version: 12.1
Available on AWS Marketplace Since: 03/12/2012
Note: Always ensure your operating system is current for your needs.

Support Details

OTRS - Ticket Request System powered by TurnKey Linux
Forum support is available.

AWS Infrastructure

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Learn more

Refund Policy

This application is offered free of charge.

End User License Agreement

This product is currently not available.
Pricing Details
For region
EC2 charges for Micro instances are free for up to 750 hours a month if you qualify for the AWS Free Tier. See details.
Hourly Fees
Total hourly fees will vary by instance type and EC2 region.
EBS Storage Fees 
You are charged once a month for both the space and performance that you reserve. Please visit the EBS page for more details.
There are no product reviews yet. Be the first to review this product.