CustomerAngle is a secure tool to effectively manage your customers' experience privately.
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Overview
CustomerAngle is a customer feedback system where customers can provide feedback on any service or product of your organization in less than 30 seconds using their mobile devices. The feedback is then automatically distributed to the responsible staff and managers for their actions. Managers can use detailed online real-time reports for the areas under their purview so they can quickly identify where their attention is most needed. Staff correct customers' pain points in real-time to improve subsequent customers' experience.
Highlights
- Easy for Customers - Customers can provide feedback in less than 30 seconds on any touchpoint that they experienced
- Easy for Staff - Staff get real-time alerts so they can customers' concerns
- Easy for Management - Management can focus their attention where it is most needed to improve customers' experience with your organization
Details
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
1-Star | 1-5 Touchpoints; unlimited users, alerts, and languages | $107.00 |
2-Star | 6-10 Touchpoints; unlimited users, alerts, and languages | $192.00 |
3-Star | 11-50 Touchpoints; unlimited users, alerts, and languages | $531.00 |
4-Star | 51-250 Touchpoint; unlimited users, alerts, and languages | $1,196.00 |
5-Star | 251-2500 Touchpoints; unlimited users, alerts, and languages | $9,469.00 |
All-Star | >2500 Touchpoints; unlimited users, alerts, and languages | $32,538.00 |
Dimension | Cost/host/hour |
|---|---|
One-time setup fee for 1-Star instance | $208.00 |
One-time setup fee for 2-Star instance | $374.00 |
One-time setup fee for 3-Star instance | $1,037.00 |
One-time setup fee for 4-Star instance | $2,333.00 |
One-time setup fee for 5-Star instance | $18,476.00 |
One-time setup fee for All-Star instance | $63,489.00 |
Dimensions summary
Pricing follows six tiers based on how many touchpoints you monitor. A touchpoint is a specific product, location, function, or staff member customers give feedback on. The 1-Star tier covers 1-5 touchpoints, and each higher tier covers a wider range, up to All-Star for more than 2,500. Every tier includes unlimited users, alerts, and languages. Each tier carries two charges: a recurring subscription fee for the host and a matching one-time setup fee. You pick the tier that fits your touchpoint count and pay both amounts for that level.
Top-of-mind questions for buyers
A touchpoint is any point in the customer journey you want feedback on. This can be a specific product, service, location, function, or staff member. You count each one you want to track, then pick the tier whose range covers that total.
You move to the tier that covers your new touchpoint count. Each tier defines a fixed touchpoint range, so exceeding your range means selecting the next applicable tier. You then pay that tier's recurring subscription fee plus its one-time setup fee.
Each tier has two charges. You pay a one-time setup fee once when you start, tied to your chosen instance level. You also pay a recurring subscription fee for the host at that same level. Both charges match the tier you select.
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Subscription can by discontinued at any point without any penalties.
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and phone support support@CustomerAngle.com , or (202) 827-6605
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Consumer Goods
Respond to complaints in seconds
Reviewed on Jan 09, 2024
Review provided by G2
What do you like best about the product?
This software allows us to respond to customer complaints as soon as they are made. We have found that customers are more likely to give us another chance to impress them if we respond to them and resolve their situation immediately.
It's easy to use and very easy to implement because it's cloud hosted.
It's easy to use and very easy to implement because it's cloud hosted.
What do you dislike about the product?
I honestly can't think of a downside. It's pretty terrific.
What problems is the product solving and how is that benefiting you?
This helps me resolve customer complaints and retain customers I might otherwise lose.
Lina M.
User friendly and efficient
Reviewed on Dec 01, 2022
Review provided by G2
What do you like best about the product?
I like that customerAngle is user friendly and is easy for all users regardless of their technical ability.
What do you dislike about the product?
It can be a bit hard to customize features
What problems is the product solving and how is that benefiting you?
It allows for me to better access customer information efficiently and to train others better.