Sold by: unitQ
Use AI agents to automatically transform customer feedback from support tickets, product analytics, social media, app stores, surveys, and more into actionable insights in real time.
4.5
Overview
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Just ask agentQ!
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Perform Root Cause Analysis
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Get real-time alerts
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Spot trends with customizable dashboards
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Prioritize your roadmap based on KPIs
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Connect unitQ agents to your workflows
unitQ AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insights. Drive product innovation, streamline issue resolution, and elevate customer experiences guided by the authentic voice of your customers. AI agents gather all your customer feedback in one place and instantly sort it into thousands of categories, so you always know what matters most to your customers. Get alerted on issues as soon as they happen, pinpoint root causes with AI, and get reliable answers to questions like, How can we improve retention of enterprise customers in EMEA? Plus, keep tabs on competitors and market shifts in real time. Category leading companies like PayPal, Zendesk, Pinterest and Bumble rely on unitQ to drive growth, reduce churn and build brand loyalty. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@unitq.com , for a private offer.
Highlights
- Get alerted on customer friction when it happens via Slack, Microsoft Teams, or PageDuty. Leverage AI agents to automatically pinpoint the root cause and loop the right teams in to take action via Jira or GitHub.
- Unlock customer insights instantly by asking unitQ questions like How can I increase retention of enterprise customers in Europe? or creating powerful dashboards to track the customer experience and competitor offerings.
- Accelerate product development by monitoring customer reactions to product launches, identifying top feature requests, and prioritizing your roadmap based on KPIs like retention, NPS, CSAT, and more.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Units of feedback | 25K monthly units of feedback through unitQ Monitor annual billing | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $50,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By unitQ
By Enterpret
By Sprinklr
Top
50
In Monitoring and Observability
Top
100
In Natural Language Processing
Top
25
In Content Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Source Feedback Aggregation
Gathers customer feedback from support tickets, product analytics, social media, app stores, and surveys into a centralized platform
Automated Feedback Categorization
AI agents automatically sort and categorize customer feedback into thousands of categories for prioritization and analysis
Real-Time Alert and Notification System
Sends real-time alerts on customer issues via Slack, Microsoft Teams, or PagerDuty with automated root cause analysis
Natural Language Query Interface
Enables users to ask natural language questions about customer data and receive actionable insights on topics like retention and competitive positioning
Integration with Development and Ticketing Tools
Integrates with Jira and GitHub to route identified issues and insights directly to relevant teams for action
Multi-Channel Feedback Aggregation
Centralizes customer feedback from diverse sources including social media, support tickets, surveys, call recordings, CRM systems, and community forums into a unified platform.
Custom AI-Powered Categorization
Utilizes custom artificial intelligence models to automatically categorize feedback and identify granular reasons and patterns behind customer feedback.
Anomaly Detection and Trend Analysis
Detects anomalous patterns and emerging trends in customer feedback data to identify significant changes in sentiment or issues following product releases or updates.
Behavioral Cohort Analysis
Enables comparison and contrast of customer feedback across different behavioral cohorts to derive deeper insights and segment-specific understanding.
Feedback Loop Management
Provides functionality to track and close feedback loops by enabling organizations to follow up with customers on specific topics they have provided feedback about.
Multi-Channel Customer Engagement
Support for engagement and service delivery across 30+ digital and social channels from a unified platform
Proprietary AI Engine
Advanced proprietary AI engine built for enterprise-scale customer experience management and data interpretation
Unified Customer Experience Management Platform
Integrated platform combining Care, Marketing, Research, and Engagement solutions for seamless omnichannel customer experiences
Unstructured Data Processing
Capability to process and interpret large-scale unstructured consumer data from multiple digital and social channels
Digital-First Customer Service Solution
Digital-first care solution enabling customer engagement across multiple channels with scalable service delivery
Standard contract
No
Customer reviews
Lee E.
Excellent summaries of review insights
Reviewed on Nov 19, 2024
Review provided by G2
What do you like best about the product?
Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present back to various elements of the business.
What do you dislike about the product?
Not being very technical myself sometimes i struggle to set up new dashboards/ do new searches and also not having someone based in UK time zone to liaise with/ meet with.
What problems is the product solving and how is that benefiting you?
Summarising our written feedback for me into short sentences but also pictoral graphs
Ivan F.
Delivers considerable value yet has room for improvement
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand.
What do you dislike about the product?
While UnitQ provides substantial value, there are areas where more refinement would elevate the experience. Occasionally, we face minor inconsistencies in data quality, timeline delays, and metadata handling, which slightly impact the tool’s reliability. However, these issues are outweighed by the overall impact UnitQ has had on our workflow and our ability to respond to customer needs.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear.
What problems is the product solving and how is that benefiting you?
We have more than 20+ disparate qualitative data sources from phone transcripts, to support tickets, to chatbot, to social. UnitQ helps parse the data in a way that is universally understandable, reduces mental load when analyzing, and also allows for enough customization that our team can accomplish complex tasks easily. The categorization model helps identify the "knowns" fairly well, and with more than 600 categories ("monitors") it handles much of the data categorization seamlessly. I primarily leverage the search feature to find nuances in conversations, often times these are the "unknowns" or things that might be missed at first glance. The boolean approach is simple yet effective, providing the majority of searchability optionality needed for identifying, analyzing, and delivering impactful reporting to key stakeholders.
Jose S.
Game-changer for Quality Monitoring - unitQ exceed expectations
Reviewed on Nov 06, 2024
Review provided by G2
What do you like best about the product?
unitQ give us real-time insights that allow us to proactively address issues before they impact more users. The platform’s AI-driven analysis is amazing, helping us focus on what matters most. And the best is that we continuously see improvements coming up and any needs are always looked-up. Highly recommend it!
What do you dislike about the product?
It's not easy to keep on top of all feature that unitQ has available, so maybe the creation of short 5 minute courses how to use the tool more efficiently whould be a plus.
What problems is the product solving and how is that benefiting you?
It aggregates feedback from thousand of users from various sources in to customized monitors, which allows me to identify quickly any types of issues. With that, it saves a lot of time in manually gathering and sorting feedback.
Food & Beverages
Efficient tool to work with
Reviewed on Sep 10, 2024
Review provided by G2
What do you like best about the product?
UnitQ is really easy to use and understand. We can reach out the customer support anytime we have any questions, they are so supportive.
What do you dislike about the product?
UnitQ doesn't have a brand separator function to filter brand by brand regarding app review.
What problems is the product solving and how is that benefiting you?
UnitQ helps us understand real customer feedback for our brand and the competitors'
Information Technology and Services
Great tool already, with even more potential to it
Reviewed on Aug 27, 2024
Review provided by G2
What do you like best about the product?
unitQ is already a great tool to use based on the strong text analytics quality, easy to use dashboards, and ability to create charts according to our needs, but mostly we value how open the team is to our suggestions and business needs, as well as the quick adoption of our requests. I also appreciate the eagerness of our CSM to support and her being on top of what needs to be done in order for us to achieve our results. Also, the tool was implemented very fast, with the unitQ team being a continous support. Even though we only implemented the tool 6 months ago, we already have high quality and impactful use cases across our 11 brands globally.
What do you dislike about the product?
I would like to suggest the unitQ team to implement timelines on requests as a standard, as we sometimes don't know when to expect something. As a client, we don't need things in a 24 hour turn over rate, but we need to make sure our stakeholders internally are aligned in accordance to timelines. We would prefer to have a longer timeline communicated and that being reliable so we can have our colleagues ready for the next steps in the project.
What problems is the product solving and how is that benefiting you?
unitQ lets us not only analyze large sets of open text data easily, but also lets us benchmark this to our competitors which is not possible via other data sources.