The #1 priority of OutSystems is customer success. That’s why we’ve designed a comprehensive approach based on People, Process and Tools, to drive a collaborative environment between your team and OutSystems experts and provide you with the best experience. Our programs include:

Customer Success

Your Customer Success Manager will customize and oversee your adoption plan, from on-boarding to maximum value. For customers with continued technical enablement and advisory needs, OutSystems also provides a Technical Success Manager for a more comprehensive experience. Here's what's included:

• Onboarding
• Adoption Plans
• Technical Success

Technical Success

Technical Success Management accelerates the adoption and value realization of OutSystems. It provides guidance and advisory from a Technical Success Manager (TSM) and unlocks Superior Support SLAs with our Technical Support team. Technical Success Management includes:

• Technical Advisory from a Technical Success Manager
• Launch & Event Planning
• Critical Situation Handling
• Superior Technical Support SLAs

Worldwide Support

Every OutSystems customer has access to a worldwide break/fix Support. Here's what's included:

• Online
• Email
• Phone
• 24x7

Education

All OutSystems education programs are available online. For a more in-depth mentoring and coaching program, you can complement the online training with Enablement services. Here's what's included:

• Online Certification
• Classroom Training
• Enablement

Professional Services & Consulting

Leverage OutSystems Professional Services team with our +19 years experience best practices, and our proven Great Apps: Delivered ™ methodology developed from partnering on thousands of projects with our successful customers, through:

• Enablement
• Expert Consulting
• Acceleration Services

For more advanced needs not included in our general services, our Experts are available to help you find the best solution for you. For customers that prefer to lead their initial projects with involvement from OutSystems, we offer Acceleration Services that focus on early Enablement and bootstrap Expert Consulting on topics such as Architecture, Platform Operations and UX/UI designs.