Overview
We can rapidly deliver solutions with our experience of current estate landscaping, business capture, design and migration. We have a great track record of successfully delivering the right solutions, to meet our customer business challenges, using the right mix of AWS based technology
Main Practice Areas:
- Amazon Connect <500 agents
- CRM Integration – Service Cloud Voice and ServiceNow
- PCI DSS Secure payment
- Self-Service Automation
- Voice and Chat Bot Design
**What Makes Us Different **
Highly agile and experienced team with extensive legacy Contact Centre experience working with customer from all sectors to enable digital transformation. Only recommend Connect as the preferred solution - Avoiding any partner or solution conflict. Trusted Advisors - Highly regarded by AWS, existing clients and peers with 100% delivery success. End to end fulfillment of the Amazon Connect solution: from conception through design, implementation and on-going management. Expertise with AWS Marketplace, with continuous service review with our clients to understand any new business challenges and mapping AWS technology to resolve. Great to do business with – we will make it easy for you and our joint customers.
Contact us on marketplace@avran.co.uk
Highlights
- We deliver a strong and unified omni-channel customer and employee experience leading to higher sales, reduced costs and increased customer satisfaction
- We present meaningful insight and business value into customer engagement and what is happening in the Contact Centre
- We continuously inform our customers of the latest Contact Centre innovations
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Avran offers flexible support options based on individual customer requirements