Sold by: Pegasystems
Deployed on AWS
Pega has brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform. Pega Cloud is a trusted and reliable service on the Pega Platform™ and Pega CRM/industry applications.
4.3
Overview
Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures.
Pega Cloud client quickly realize significantly-improved value that is achieved by having Pega run Pega applications for them. Some of the most significant benefits to clients who leverage Pega Cloud services are listed below:
- Faster time to market: Pega provisions production environments scaled to support the entire business solution with the reliability to ensure your applications are available 24x7. Pega Cloud environments are available and operational in days, vs. weeks or months with traditional infrastructure approaches.
- Lower TCO: In this cost-conscious economy, Pega provides our clients with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and personnel - so that clients can immediately tie the business case and ROI for the solution to business metrics, and avoid a large capital expense.
- Enterprise-grade security, compliance, and scalability: Pega routinely meets and exceeds clients' own internal security, compliance, performance and reliability needs.
- Keeping your Pega solution current to allow you to continuously innovate.
Highlights
- Pega's low-code platform helps you take on today's challenges while building architecture for tomorrow.
- Hyper-personalize every interaction with Pega to stay timely and relevant - no matter what happens next
- Handle massive volume with speed and efficiency, while still showing customers you care
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pega Cloud | Usage of Pega Cloud Services as defined by End User License Agreement | $990,000.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pegasystems
Top
25
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Infrastructure Management
Fully managed cloud service with scalable and secure environment for deploying Pega Infinity applications
Platform Deployment
Supports client-managed cloud orchestration and automation across validated infrastructures
Application Development Approach
No-code and low-code platform enabling rapid digital process automation and customer engagement solutions
Security Compliance
Enterprise-grade security framework meeting advanced compliance and performance requirements
Technology Architecture
Unified portfolio integrating customer engagement and process automation capabilities with unified platform infrastructure
Integration Capabilities
Seamlessly integrate multiple systems and data sources with reusable API generation and automated business logic exposure
Process Automation
Orchestrate complex business processes using flexible workflow models with role-based access control swimlanes
Application Architecture
Codeless development platform enabling zero-code software creation with future-proof architectural design
Digital Experience Design
Create scalable, branded digital experiences using flexible styling and reusable component templates
Enterprise Software Development
Build complex enterprise applications without traditional coding, supporting modernization across multiple industry verticals
Content Management
Cloud-native platform combining Enterprise Content Management (ECM), Business Process Management (BPM), and Intelligent Document Processing (IDP) capabilities
AI-Powered Automation
Utilizes cutting-edge AI for intelligent information management and end-to-end process automation across enterprise systems
Document Processing
Supports intelligent document processing across multiple inbound channels with AI-driven analysis and extraction
System Integration
Offers out-of-the-box business integrations with leading applications including SAP, Salesforce, and Microsoft platforms
Scalability Architecture
Designed for high-volume business environments with support for preconfigured content apps and adaptable workflow templates
Standard contract
No
No
No
Customer reviews
Carine O.
Organizing Complexity When others Only Construct Forms.
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, and it isn’t particularly tolerant of deviation. If you’re looking to build a fast prototype, you’ve come to the wrong place.
In my view, it’s best used for company orchestration where the cost of failure is very high. It also makes sense when you need to handle complex decisioning logic across legacy systems. If all you need is a simple data-entry application, you should look elsewhere.
In my view, it’s best used for company orchestration where the cost of failure is very high. It also makes sense when you need to handle complex decisioning logic across legacy systems. If all you need is a simple data-entry application, you should look elsewhere.
What do you dislike about the product?
The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempting to make the display pixel-for-pixel and customized to the consumer's appearance means battling the structure. You are frequently forced to accept poor interfaces in lieu of what your design team really wanted.
What problems is the product solving and how is that benefiting you?
Integrated a fragmented customer retention process among three different old CRM systems. We used the platform to separate the complexity of the backend so that the agents can see one case. This cut the average call handling time on call retentions by almost two-fifths in the first quarter.
WA
Low-code platform has accelerated my learning and has simplified building real-time use cases
Reviewed on Jan 06, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case as a student is to create and develop small use cases and to learn the overall platform experience.
As a student, I have used Pega Platform to create, develop small use cases, and learn the overall platform experience. I need to use Pega Platform to test all the applications and features that I need to test.
We have developed a use case about an interview application where the user can submit their job applications, and the interview goes through based upon the steps. We have implemented this using Pega Platform, utilizing the inbuilt features.
What is most valuable?
In Pega Platform, we have used the inbuilt OOTB rules which have already been developed. It is a UI-based development platform, so apart from the core, it is a low-coding platform that allows me to personally use features such as inbuilt case flow structures and to create steps and small data types.
In my opinion, the design structure of Pega Platform is a best feature, as it allows you to create the overall design inbuilt and later add the features step-by-step for application development.
I find the step-by-step feature when building out structures easier because we have case flows and stages where we can add the steps.
I also enjoy the integrations in Pega Platform, where we can communicate with third-party resources to extract and send data in real-time, including sending emails and messages or integrating payment applications.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
What needs improvement?
Pega Platform has a good reputation with its move into Pega GenAI, but there are times it slows down the systems when I have used the personal editions. Performance stability could be improved.
As a student using Pega Platform, I faced slower loading times on the cloud instance initially.
I have not noticed other needed improvements in Pega Platform.
For how long have I used the solution?
I have been working in my current field for about two years.
What do I think about the stability of the solution?
In my experience, Pega Platform is stable, though it requires adaptation to improvements.
What do I think about the scalability of the solution?
Pega Platform is capable of being widely scaled.
How are customer service and support?
I have not had much experience with customer support for Pega Platform, but I have heard positive comments about it.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Pega Platform, but as a computer science student, I have knowledge of various traditional platforms and have learned Pega Platform due to its low-code nature.
What was our ROI?
Using Pega Platform has saved me time during development, as it takes significantly less time to create example use cases compared to other platforms.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
What's my experience with pricing, setup cost, and licensing?
I have used free access for pricing and licensing, and I understand the pricing models which I find acceptable.
Which other solutions did I evaluate?
Before choosing Pega Platform, I did not evaluate other options.
What other advice do I have?
I advise others looking into using Pega Platform that it is easily understandable, especially for those not from coding backgrounds.
Pega Platform is beneficial across a wide range, serving business people, developers, and customers. I would rate this review an eight out of ten.
BhaveshPatel1
Automation has transformed manual workflows and empowers rapid case management today
Reviewed on Jan 05, 2026
Review from a verified AWS customer
What is our primary use case?
Pega Platform 's main use cases span different industries, including banking, oil, manufacturing, and insurance. Pega is used by these businesses to switch their manual processes to digitalized automation, serving as a business process solution.
What is most valuable?
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
I use Pega Platform 's low-code environment, which helps reduce development time and cost because in the past, most things had to be done from scratch. Now, everything is pretty much API and wizards, so we don't have to write much code. It's all more configuration-based.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
What needs improvement?
Pega Platform has areas that could still be improved, such as fine-tuning of the product. The UI has changed with constellation and new architecture. There are always areas for improvement, which they are addressing in every part of the patch releases. I don't have anything particularly critical to mention, but it's a huge product, so they have been working on those areas.
On a scale of one to ten, I would rate their support as an eight. I say eight because they have global support, so sometimes it takes time. It won't be right away, and it takes a few days to assign someone. Sometimes the issues are complicated, which takes even longer to solve. There is an area for improvement there, so not ten out of ten.
For how long have I used the solution?
I have dealt with Pega Platform for fifteen years.
What do I think about the stability of the solution?
Pega Platform is stable.
How are customer service and support?
They are good support when you get a hold of them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I think it was Oracle-based workflow, and they had some limitations. Pega Platform is so dynamic and can take on any business demand, challenges, and solve issues. They are very happy with the transition.
I don't know their system in detail to notice any main differences between the Oracle-based system versus Pega Platform.
How was the initial setup?
Setting up for a new organization is straightforward. It's not that complicated, especially with Pega Cloud. If you're using Pega Cloud, then it is straightforward because most of the things they will help to set up.
What was our ROI?
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
What other advice do I have?
We use Pega Platform with AWS as our cloud provider.
I haven't used Pega Platform's omni-channel capabilities recently.
Pega Platform's integration capabilities are very good for ensuring data consistency and accessibility in my industry. They are very user-friendly, and it's not that complicated to set up.
Integration is critical for us as it helps to satisfy business needs.
I have implemented Pega Platform's Case Management feature for many years.
I don't know the metrics that demonstrate its effectiveness in workflow orchestration exactly.
Pega Platform is an enterprise solution.
I am a Lead System Architect .
State Logic is the partner, and they are Pega partners.
I would rate this review an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Banking
Pega Has Performance Problems
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously strong
What do you dislike about the product?
“What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Basically, it’s powerful, but it sometimes takes more effort than it should.”
What problems is the product solving and how is that benefiting you?
Pega helps me automate and streamline processes that were previously manual and messy. It brings everything into a single workflow, reduces errors, and saves a ton of time. Overall, it makes the whole operation more efficient and easier to manage.
Joseph A.
Awesome product!
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can easily send data to and from Pega using their API. I like the AI formula creator. I only wrote about 30 lines of code on our side. I like the onboarding process. Tim has been very helpful.
What do you dislike about the product?
I wish Pega would introduce an app store. I feel many companies could use a systems integrator with Pega.
What problems is the product solving and how is that benefiting you?
Relying on my developers to create software, build a UI, write business logic and deploy on Microsoft Azure. I built an analytics tool and it cost over $150,000 and it took 9 - 12 months to code. The cost and time to write software from scratch is too long. I could have probably built most features in Pega in 3 - 4 months.