InterVision Q Insights Suite Professional Services offers tailored development to implement advanced analytics, business intelligence, and AI-driven insights for your organization. This service covers three core areas – Q for business insights, Q for contact center intelligence, and Q for developer productivity - providing solutions to enhance customer experiences, operational efficiency, and developer output.

Q for Business Insights Development:

• Custom development of pre-built templates for use cases like sales forecasting.
• Integration with BI tools (e.g., QuickSight, Tableau).
• Creation of customizable dashboards and natural language query interfaces.

Q for Contact Center Intelligence Development:

• Implementation of real-time sentiment analysis.
• Development of automatic call summarization and agent performance metrics.
• Intelligent routing and integration with platforms like Amazon Connect.

Q for Developer Productivity Tools:

• Development of code generation and completion features.
• Implementation of automated testing and debugging tools.
• Integration with IDEs such as Visual Studio Code and IntelliJ.

Target Audience:

• Enterprises: Looking to enhance customer support and operational efficiency with AI.
• Contact Centers: Aiming to improve capabilities through AI-driven insights and automation.
• Developers and ISVs: Building and integrating AI solutions into products.

Key Activities:

• Initial Consultation: Discuss business objectives and data analytics goals to align the project to your needs.
• Needs Assessment: Conduct comprehensive evaluations to identify business requirements.
• Solution Design: Develop tailored designs and architectures for each feature.
• Data Integration: Seamlessly integrate your data into the chosen BI tools and platforms.
• Implementation: Deploy and integrate solutions into existing systems.
• Testing: Conduct thorough testing to ensure functionality and performance.
• Training: Provide training sessions for end-users and technical teams.
• Support and Maintenance: Offer ongoing support and maintenance services.
• Business Analysis: Collaborate with business and product management teams to extend capabilities and integrate solutions into customer offerings.

Deliverables:

• Project Plan: Detailed timeline and roadmap for development and implementation.
• Technical Documentation: Comprehensive documentation of developed solutions.
• Customized Dashboard: Tailored dashboards showcasing AI-generated insights.
• Data Integration Report: Documentation of the data integration process and methodologies used.
• Insight Analysis Report: Comprehensive report highlighting key insights and analytics derived from the project.
• Training Materials: User guides and training resources.
• Final Presentation: Presentation of findings, demonstrating the value and potential of AI in your analytics strategy.
• Product Roadmap: Report on how to integrate and leverage the developed solutions for your end customers.
• Support Plan: Ongoing support and maintenance plan post-implementation.