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Automation Success Platform Professional Services, Support & Training

By: Automation Anywhere, Inc.

With Generative AI, a new paradigm is visible for automation opportunities. However, incubation of a new technology might bring challenges and apprehensions due to lack of awareness about key dependencies and unavailability of a structured execution approach. Automation Anywhere provides professional services, premium support and training subscriptions to maximize your Automation Success Platform investment.

Overview

Automation Anywhere offers expert services to help you get started with Automation + Generative AI. Getting started services construct to help customers with adoption of Automation + Generative AI. Getting Started framework includes: Feasibility Assessment, Complexity Assessment, Risk Assessment, Human-in-the-Loop design, Guard rails, Automation Co-Pilot bot development and Automation Success Platform Co-Pilot Enablement. A+ Accelerators packages include: Getting Started, Use Case Discovery, Design Principles, Secure Bot Development and Enablement.
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Sold by	Automation Anywhere, Inc.
Categories	Implementation Premium Support Training
Fulfillment method	Professional Services

Assist with rapid selection and mobilization for Automation Co-Pilot + Generative AI use case.
Design solution that enables oversight & governance through Human-in-loop approach.
Build 1 use case automation with a combination of Automation Co-Pilot & best of breed LLMs and define opportunity selection framework to explore future use cases.

Global Customer Support

Pricing Information

Support

Our “Gold” plan offers the most extensive benefits with the tightest Target Initial Responses and an assigned Technical Account Manager (TAM), who will be your technical advisor and support advocate. Your TAM will liaise with our technical teams to provide proactive and reactive support. You’ll get priority support from a designated premium support team. In addition to the “Silver” offering, our “Gold” offering includes Infrastructure Review; Infosec assessment; Disaster and HA consultation and planning; proactive expert guidance/best practice, and Quarterly Business Reviews along with several other support features outlined below.

The “Silver” plan offers Architecture Consultation, Sandbox Setup and Implementation, Upgrade, and Installation Assistance, Access to the Premium Support Team, Premium Field Alerts, RCA for Severity 1 Case, Premium A-People Community Access, 24/7/365 customer portal, AI-enabled search access to our extensive knowledge base, community support forums, and document repositories.

Note: These Support Plans apply to AAI direct customers only and do not apply to reseller partners responsible for providing Level 1 and 2 support for their end customers.