Sold by: Glia Technologies
Overview
Glia has developed the world's leading digital engagement platform designed exclusively for the financial services industry. Glia provides many of the world's leading financial institutions with an end to end platform delivering seamless transitions between digital communications channels including but not limited to:
Digital Communication: Chat, Audio, Video Real Time Visual Context: Live Observation, CoBrowse, and Screen Share AI Deployment and Management Across Channels Messaging: Third Party Digital and Social Media Telephony: Offline Phone and SMS
Financial institutions partnering with Glia typically realize value within weeks, not months. The DCS platform is simple to implement, secure for the financial industry, and scalable for the enterprise.
Glia Hub supports digital first customer interactions. This comprehensive omnichannel service enables all customer communication modes: messaging, social media, digital voice, and video as well as integrations with traditional telephony. Industry leading CoBrowsing supplements each of the channel options. All functionality is tightly integrated with existing systems, presented in a unified agent desktop and managed via administrative dashboards.
For additional modules and custom configurations including Glia Call Visualizer, the AI Management module, and support for third party digital and social media, offline telephony, and SMS communications via private offer, please contact alliances@glia.com .
Highlights
- Increase customer satisfaction by 20% or greater
- Increase average conversion rates for digital applications by 4x's
- Reduce average call handling times of approximately 20%
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Glia DCS Hub SaaS | Glia Digital Customer Service - Hub w/250 Named Agent Licenses | $1,765,000.00 |
Vendor refund policy
Not Applicable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24x7 online support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Helpshift Digital Customer Service Platform
By Helpshift
Helpshift believes that you should make the most of amazing AI and Bot capabilities to automate across every digital channel. That is the reason our licensing model does not rely on per agent costs or cost per channel Our tiers are Essentials Business Elite
Ness-Glass box is a digital experience analytics platform service that capture every web and mobile app session, see every struggle and use AI powered analysis to maximize every digital journey. Ness-Glass box complements your Web and Mobile investment turning it into a powerful tool which answers why things are happening, Every journey and everything about it, Understanding specific behavioral trends and their broad contextת Visually slice-and-dice customer journeys to find correlations between dimensions and KPIs. Ness-Glass box let you zoom in to relevant session replays from each node on the journey to quickly find error root-causes and fix them.
Accenture Reach Platform
By Accenture
Reach brings digital government services into the 21st century. As a microservice-based platform, Reach works with an existing technologies to provide a single, standardized, modern front-end experience for customers.
Trend Enterprise Security Solutions
By Trend Micro
Trend Micro offers complete enterprise cybersecurity solutions include Vision One with XDR. A purpose-built threat defense platform that exceeds typical XDR solutions. Contact Trend Micro for a custom solution today!
Customer reviews
Alyxandra L.
ChannelLess Architecture WILL Revolutionize Your DCS
Reviewed on May 08, 2025
Review provided by G2
What do you like best about the product?
By far, the partnership. Bringing Glia into our tech stack wasn’t just signing with another vendor, it’s as though we’ve met our CCaaS soulmate. Glia gets what we say when we talk about improving the member and employee experiences, takes our feedback to heart, and strives to make our CX dreams a reality.
What do you dislike about the product?
The only thing you’ll dislike surrounding your relationship with Glia, is yourself- for not having made the switch sooner.
What problems is the product solving and how is that benefiting you?
We were an organization dragging our operators and members through an outdated, sometimes painful experience when attempting to access our services digitally. We were tired of forcing our members into the limited channels we had and still ending up with both our teams and our members banging their heads against a wall.
Our members couldn’t rely on intuitive, widely accessible assistance from our agents- and, our agents had to bend over backwards and jump through hoops to get all of the information necessary to not only service the member due to legacy systems that just didn’t complement eachother.
We needed an overhaul to empower our management, our agents, and our members to embrace digital service with minimal lift and a strong ROI.
Our members couldn’t rely on intuitive, widely accessible assistance from our agents- and, our agents had to bend over backwards and jump through hoops to get all of the information necessary to not only service the member due to legacy systems that just didn’t complement eachother.
We needed an overhaul to empower our management, our agents, and our members to embrace digital service with minimal lift and a strong ROI.
Leave a comment0 comments
Jordan B.
Wonderful Onboarding Experience
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
Although we have not launched Glia to the public yet, we are ecstatic to get it rolling. The team thus far has been nothing short of wonderful to work with.
What do you dislike about the product?
I have not found anything as of yet that I would say I dislike.
What problems is the product solving and how is that benefiting you?
We did not have a chat service prior to onboarding Glia, so Glia is allowing our company to be in the 21st century and up to speed with current technologies.
Tracy H.
Efficient and User-Friendly Chatbot Solution
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
I appreciate how Glia helps us deliver unified experience across our digital platforms, making it easier for all of our members to get the help that they need when they need it and how they need it. The overall experience is impressive, particularly due to the diverse range of features and benefits that the system provides. As a Glia administrator and frequent Glia user, I find the platform intuitive, and integrating the GVA was straightforward. The process did take some time, but the dedication and effort invested in developing the bot was well worth it. Moreover, Glia’s customer support team consistently responds promptly to our inquiries, making the implementation process easier for all of our staff.
What do you dislike about the product?
One challenge I face is the Glia reference guide. There is an overwhelming amount of information available, which sometimes makes it confusing to determine the best search approach. Often, I encounter multiple articles on the same topic, and I don't always find the specific answer I need. When this happens, I submit a ticket to Glia support seeking guidance in the right direction and they are always quick to respond.
What problems is the product solving and how is that benefiting you?
Glia delivers around -the-clock support on the platforms our members prefer. We provide chat, audio, and video options across desktop, online banking, and mobile platforms, ensuring that every member can connect in the way that best meets their needs.
Financial Services
Expecting to be long-time clients of Glia.
Reviewed on Feb 12, 2025
Review provided by G2
What do you like best about the product?
Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions.
What do you dislike about the product?
I don't really have any dislikes. I would like to be able to download PDF/Word versions of what is in the Support Portal. If we need to share information from the Portal with other departments, we have to copy and paste the content into a Word document or temporarily give someone from that department access to the Glia Hub/Support Portal.
What problems is the product solving and how is that benefiting you?
We now have a juiced up chat tool for our members and staff to use. The ability to offer co-browsing, file sharing, and screen sharing has improved the support experience. We have recently integrated the GVA from our previous digital assistant vendor. The GVA will offer a better experience for members being handed over to a live agent.
Banking
Great products. Great experience.
Reviewed on Feb 04, 2025
Review provided by G2
What do you like best about the product?
Glia provides an industry leading product suite and they are super easy to work with. They have a well developed integration process and make it easy on the client to launch. Their support is very responsive and knowledgeable.
What do you dislike about the product?
I can't really come up with any negatives.
What problems is the product solving and how is that benefiting you?
Glia enables our members to self serve for requests and troubleshooting without having to connect with an agent. This frees our agents up to handle more complex requests over the phone.