nClouds is a Premier AWS Partner with experience in AWS dating back to 2008. Our Managed Cloud Support solution is a leader in supporting cloud infrastructure.

Pillars of the nClouds Managed Cloud Support:

-Service Monitoring: Setup performance monitors, create alerts, perform AWS service monitoring, and establish escalation procedures

-Technical Support: Diagnose service issues, recommend remediations, establish standardized runbooks, and perform corrective maintenance

-Issue Management: Provide issue MGT system, manage incident lifecycles, perform formal incident analysis, and resolve via SLA

-Managed Backups: Create a backup plan, schedule backups, perform data recovery, and manage the retention

-System Maintenance: OS patching, AWS scheduled events, platform updates, and change management procedures

-Security: SSL Certification management, auditing tools, user account management, and HIPAA compliance configurations

-Account Configuration: Access management, billing management, networking management, and best practice cloud practices

Visit www.nclouds.com/services/managed-services/ for more information.