NorthBay’s Managed Support Services are a tailored solution for each customer with two main packages designed to support customers from small -to- medium sized businesses.

Effortless Management: Ditch the infrastructure headaches. Our experts handle everything from provisioning and configuration to ongoing maintenance, ensuring seamless AWS operations. Unbreakable Security: Security breaches are a thing of the past. We implement robust security measures and ensure ongoing compliance, safeguarding your valuable data and applications. Comprehensive Infrastructure Management: Expert provisioning, configuration, and ongoing management of AWS resources for seamless operations. 24/7 Peace of Mind: Relax – your environment is constantly monitored by our vigilant team. We proactively identify and resolve issues before they disrupt your business, guaranteeing high availability. Robust Security and Compliance: Implementation of advanced security measures to safeguard against cyber threats and ensure regulatory compliance. Reliable Backup and Disaster Recovery: Be prepared for anything. We craft tailored backup and disaster recovery plans based on your unique needs to ensure business continuity, no matter the situation. Optimized Performance and Cost Efficiency: Get the most out of your cloud investment. We fine-tune your AWS environment for peak performance while minimizing unnecessary costs. Seamless Migration and Integration: Smooth transition of existing infrastructure to AWS and seamless integration with existing systems. Expert Training and Consultation: Keep up-to-date with cloud innovations. Comprehensive training and ongoing consultation to empower clients in maximizing AWS benefits and best practices.

Gold Standard Support: Fast and Reliable, When You Need It Most NorthBay offers a Gold package to allow you to choose the right configurations for your business support:

• Dedicated Support: Keep your operations running smoothly with 12 hours per day of dedicated support. Leverage our cloud experts during your workday to supplement your team to keep critical systems running so your team can focus. With a 15-minute rapid response, your questions or concerns are addressed quickly 5 days a week.
• 24/7/365 Monitoring & Uptime Alerts: We constantly monitor your AWS environment using advanced tools, ensuring maximum uptime and immediate notification of any potential issues.
• Cost Transparency & Optimization: Gain complete control over your AWS spending. We provide detailed quarterly analysis and recommendations to optimize resource allocation and eliminate waste.
• Backup & Recovery Solutions: Safeguard your critical data with secure, customized backup configurations tailored to your specific needs.

Platinum Personalized Support: Strategic Guidance Upgrade to our Platinum package and unlock a dedicated Technical Account Manager (TAM) for personalized support and strategic guidance. Our platinum package includes every benefit of our gold package, plus you'll also benefit from:

• Platinum Peace of Mind: Lightning-Fast Response, 24/7/365: Don't let technical hiccups slow you down. With our Platinum package, Our dedicated support team is your 24/7 cloud guardian, ready to spring into action at a moment's notice. Experience lightning-fast response times – no matter the day or hour – ensuring your business enjoys maximum uptime and uninterrupted operations. Think of it as an invisible safety net: we're there to catch you before any issue disrupts your success. Focus on what matters most – growing your business – and leave the cloud complexities to us.
• Monthly Cost Optimization Reviews: Regular in-depth analysis to ensure your AWS environment remains cost-effective. Gain complete control over your AWS spending. We provide detailed monthly analysis and recommendations to optimize resource allocation and eliminate waste.
• Enhanced Incident Management: Stay informed with detailed reports and continuous updates on issue resolution for complete peace of mind. Application Uptime Checks: Monitor the health of your entire application end-to-end for uninterrupted service delivery.
• Dedicated Technical Account Manager (TAM): Your TAM is your personal AWS guru, ready to tackle any technical challenge and optimize your environment for peak performance. Plus, you get our stellar Level 1 Support team – a double dose of cloud expertise. Monthly TAM meetings keep you in the loop, ensuring your success.

At NorthBay, we're passionate about helping businesses unlock the full potential of AWS. Our commitment to transparent communication, strategic guidance, and long-lasting partnerships ensures your cloud journey is a success.