Overview
Cardinality Citizen 360 CRM is an AI-driven CRM solution for government agencies that is capable of capturing, tracking all activities and operations of the Citizen Service Center(CSC). It provides a 360 view of the customer & AI powered recommendations by analyzing their demographics, programs and service interactions data. It enables Citizen Service Representatives to deliver personalized experiences to citizens and drive faster outcomes. Cardinality Citizen 360 CRM comes with the following features:
- Multi-Channel Communication - Phone, Email, Text, Chatbots
- Highly Configurable Call Scripts/Help Guides that the Service Representatives use in CSC
- Citizen Service Requests can be transferred to Hotline and other departments based on conditions
- Ability to create Tickets/Work Orders for the Citizen Service Requests and assign to respective departments
- Ability to Open, Assign, Close, Reopen and Reassign the Citizen Service Tickets/Work Orders
- Robust Role based Access Control for different roles of Citizen Service Center
- All calls are auto recorded, transcribed, encrypted and stored in a secured repository
- Voice to Text for smart audit process
- Ability to upload & Email documents
- CRM Dashboard for Workers and Supervisors
- Standard and Non-Standard Reports for CRM with ability to download to Excel, CSV & PDF
Based on the requirements, system will be provided customized / configured according to requirements. Our customer success team will contact the purchaser within 2 business days to get more inputs.
Highlights
- Robust Role based Access Control for different roles of Citizen Support Center
- Voice to Text conversion for smart audit process
- AI Enabled ticket assignment
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
300 Users | Up to 300 users, excludes one-time implementation cost | $972,000.00 |
500 Users | Up to 500 users, excludes one-time implementation cost | $1,380,000.00 |
1000 Users | Up to 1000 users, excludes one-time implementation cost | $2,300,000.00 |
Above 1000 Users | Above 1000 Users. excludes one-time implementation cost | $3,105,000.00 |
Vendor refund policy
Cancellation with full refund within 1 month of subscription start date
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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