Call Coach for Amazon Connect is a software product that enables contact centers to drive better customer experiences and agent efficiency by improving their ability to monitor and manage agent activities. It gives call center supervisors the ability to review each customer interaction and uncover agents' personal coaching and training needs by capturing both audio and screen recording from a desktop application or virtual environment.
Call Coach for Amazon Connect is a software product that enables contact centers to drive better customer experiences and agent efficiency by improving their ability to monitor and manage agent activities. It gives call center supervisors the ability to review each customer interaction and uncover agents' personal coaching and training needs by capturing both audio and screen recording from a desktop application or virtual environment.
This version of Call Coach for Amazon Connect is not available to new customers.