Sold by: Xal Digital Iberia
Our Managed Services division helps companies ensure the operational continuity of their workloads installed in the cloud, with a customer-centric perspective, high-quality standards, and industry operating models such as ITIL, PMI, Scrum which can be integrated naturally into their way of operating, we ensure that workloads are in a secure and efficient ecosystem, and thereby show their value to your organization.
Sold by: Xal Digital Iberia
Overview
We provide operation integral solutions, technical support, monitoring and alerting for the proper functioning of your workloads, our model that ensures the operational continuity of the workloads, allows us to provide a coverage of services ranging from the adoption of cloud services in AWS, Journey to Cloud, to the optimization of workloads with the integration of high technology resources in the cloud and serverless. We help your organization to the efficient use of cloud resources in an effective cost/benefit ratio by providing consulting on aws billing management.
Highlights
- Managed Services
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Our support doesn't end at launch. We can provide continued assistance, addressing any issues that arise and continuously optimizing Amazon Q's performance. Regular updates and enhancements ensure you always have access to the latest features and improvements.
Our Operations and Support team manages your service continuity by responding to incidents and alerts efficiently while minimizing downtime. We follow clearly defined processes and methodologies tailored to your needs.
Service Management We coordinate all interactions between you and our team to ensure smooth operations. Our structured approach helps us deliver optimal service performance through clear roles and responsibilities. We are committed to meeting all agreed-upon service levels and deliverables.
Service Desk Our service desk team manages all user support tickets from start to finish. They provide initial support and ensure proper routing of requests to technical teams. The team maintains active communication with users and sends important service updates when needed.
Technical Support Our technical support is structured around three main functions: Monitoring: We continuously watch system performance and alerts to quickly identify any issues. When anomalies are detected, we notify relevant stakeholders and begin resolution procedures.
Core Support Activities Incident Management: This includes deploying new components, removing old ones, and implementing updates. When outages occur, we work quickly to restore services and resolve technical issues. Request Management: We process new service requests and system changes while tracking everything through monthly reports.
Contact: contacto@xaldigital.com