Overview
Jahnel Group supercharges Amazon Connect, offering businesses an effortless transition to a sophisticated cloud contact center that's both AI- and ML-powered.
Our focus isn't just on providing a service; it's about transforming the way you interact with your clientele. With our expertise, agents are not only onboarded quickly but are also empowered with cutting-edge tools and insights, ensuring that every customer interaction is efficient, effective, and memorable.
With the combined strengths of Jahnel Group and Amazon Connect, businesses can elevate their customer service paradigms, achieving seamless omnichannel experiences, unparalleled agent productivity, and actionable insights that continuously refine and enhance service delivery—all at an attractive cost.
We also offer a wide range of services, including Staff Augmentation, Fully Managed Outsourced Development Teams, UX/UI, Web & Mobile Application Development, Cloud Engineering, Migration, Architecture & DevOps, Data Engineering, Technical Recruiting, and more, ensuring a one-stop solution for all your tech needs.
At Jahnel Group, we ensure that no client leaves unsatisfied through our guarantee. We keep it plain and simple, if you’re not happy with our work then you don’t pay us.
Email jkeller@jahnelgroup.com or call (518) 441-6988 to get started!
Highlights
- Swift Cloud Contact Center Setup: Launch a state-of-the-art contact center in just a few clicks and onboard agents swiftly. AI & ML Integration: Harness the power of artificial intelligence and machine learning for an optimized customer service experience. Cost-Efficient Solution: Experience up to 80% savings compared to traditional contact center setups, free from long-term commitments or upfront fees.
- Omnichannel Excellence: Engage customers on their preferred channel, ensuring a consistent, high-quality experience. Agent Empowerment: Equip your agents with innovative tools and insights, empowering them to exceed customer expectations. Anywhere, Anytime Flexibility: Scalable solutions that can onboard thousands of agents, regardless of their location.
- Data-Driven Insights: Use analytics to understand customer sentiments, evaluate agent performance, and optimize workforce strategies. Staying Ahead of the Curve: Continuously adapt and refine strategies to meet evolving customer expectations and outpace competitors. Seamless Scaling: Effortlessly scale operations to meet fluctuating customer demands without compromising on service quality.
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At Jahnel Group, our Service Delivery model prioritizes enduring client relationships, clear communication, and strategic leadership. Every project we undertake is steered by an Executive Sponsor, a Relationship Manager, and a Solutions Architect, all dedicated to your project's success and aligned with your unique needs.
Our project leadership team, headed by Chief Solutions Officer, Linda Martin, is the bedrock of our engagement success. This team meticulously aligns every project phase with your business objectives, maintaining an active presence throughout the life cycle and adapting strategies as required.
Open lines of communication and transparency are crucial to us. Regular check-ins foster prompt responses to concerns, real-time updates, and strategic adjustments as necessary. Our Service Delivery team collaborates closely with you to assemble an optimal team of cross-trained software professionals.
Accessibility and prompt response define our service ethos. A well-defined hierarchy of contact points assures you of constant support. You can contact us at general@jahnelgroup.com or (518) 356-0039. Our primary objective is to provide a streamlined service experience that not only guarantees project success but also aligns with and propels your business goals forward.