iCX solution is a secure, scalable, and distributed platform for enhancing customer experience and improving operational efficiency. It is developed using the latest device management standards and deep learning algorithms to automate, monitor & manage CPEs (STBs and Gateways) at speed and scale.

iCX helps to improve the overall QoS and enhance CX through proactive real-time monitoring, enabling the Ops teams to monitor CPEs, and quickly troubleshoot through a single portal.

Remote monitoring of deployed CPEs • Near Real Time Dashboards for understanding the performance of CPEs deployed and the user behaviour • Actionable insights from the monitoring data collected • Data lake with raw data collected from CPEs and other data sources • API for 3rd party integration and analytics dashboards • Visualisation of raw parameters collected from an individual CPE • Business Intelligence Reports

Remote management of CPEs • Real time information of system parameters like CPU temperature, CPU utilization, memory utilization and internal storage • Geographical location of the device and weather condition of that area • Remote Screen Assist • Fetching device logs • Network speed test • Reboot, Factory Reset, Clear Cache and Channel reset of device • Installed apps management (Clear data, Clear cache, Block, Unblock and Uninstall) • Bluetooth paired device list • Audit trial Workflow automation • Automation of CPE management in batch mode Diagnostic and Self-care app With iCX already operational across customer bases encompassing more than 5 million devices, the utilization of AWS native services has facilitated hassle-free scalability in alignment with business imperatives. This partnership between iCX and AWS empowers businesses to meet the dynamic demands of their environments with agility and efficiency.

AWS services are listed below

Compute Services:

• Amazon EC2 (Elastic Compute Cloud) - Compute
• Amazon Elastic Container Service for Kubernetes
• AWS Lambda

Database Services:

• Amazon DocumentDB (with MongoDB compatibility)
• Amazon DynamoDB
• Amazon Relational Database Service (RDS)

Storage Services:

• Amazon Simple Storage Service (S3)
• Amazon EC2 Container Registry (ECR)

Networking Services:

• Amazon Route 53
• Amazon Virtual Private Cloud (VPC)
• Amazon CloudFront
• Amazon Elastic Load Balancing

Analytics and Data Processing Services:

• Amazon Kinesis
• Amazon Kinesis Video Streams
• AWS Glue

Security Services:

• AWS Key Management Service (KMS)
• AWS Secrets Manager

Management and Monitoring Services:

• Amazon CloudWatch
• AWS CloudTrail

Identity and Access Management Services:

• Amazon Cognito

Messaging Services:

• Amazon Simple Email Service (SES)
• Amazon Simple Notification Service (SNS)
• Amazon Simple Queue Service (SQS