Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
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Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency
Review Aggregation and AI Response
Aggregates reviews from over 20 key networks and provides intelligent, automated review responses using advanced AI technology
Business Listings Optimization
Manages business listings at scale, synchronizes updates, and provides custom audits to improve local search rankings
Local Web Page Deployment
Allows rapid creation of branded web pages with real-time updates and localized content for multiple locations
Advertising Insights
Provides comprehensive reporting and analytics for social advertising campaigns across account, group, and location levels
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Content Management
Headless Content Management System (CMS) structured with real-world entities and relationships, supported by a Connectors framework and Content Delivery API
Search Capabilities
AI-powered search experiences using natural language understanding and multi-algorithm approach with configurable backend and frontend customization
Third-Party Integrations
Network of 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta
Web Page Generation
High-performance web page development toolbox with streaming static generation infrastructure for scalable content creation
Conversational AI
LLM-powered chatbot capable of answering user questions based on content, collecting user inputs, and performing configured tasks
Standard contract
No
No
Customer reviews
Heath F.
Centralized Social Management with AI Innovations
Reviewed on Jan 15, 2026
Review provided by G2
What do you like best about the product?
I really like the reports and AI features in SOCi. The auto responses and the learning agent are particularly helpful. It's an all-in-one hub for social media and reputation management, which makes it really convenient.
What do you dislike about the product?
I'm not sure just yet, but maybe the reporting features could be more extensive. I think easy implementation of new features like integrating with Glassdoor and Indeed or posting to YouTube would be helpful.
What problems is the product solving and how is that benefiting you?
SOCi provides an all-in-one hub for social media and reputation management, with AI features like auto responses and a learning agent. I appreciate the reporting and AI features, which enhance our workflow.
Easy and User Friendly when responding to client reviews.
Reviewed on Jan 12, 2026
Review provided by G2
What do you like best about the product?
My favorite feature is the ability to generate a response based on the review as well as the ease to personalize responses.
What do you dislike about the product?
The number of steps it takes to log in to get to SOCi to leave a response to a review. Often times, there is a message denying access.
What problems is the product solving and how is that benefiting you?
It gives us the opportunity to respond to reviews on social media, which lets our clients know that we are listening to their feedback and able to improve our brand. It also brings additional clients to the office when the are able to see the office rating and performance of the staff.
Convenient website and app for uploading business content for social media
Reviewed on Jan 09, 2026
Review provided by G2
What do you like best about the product?
Easy to schedule social media content via the app
What do you dislike about the product?
Does not link to CompanyCam or certain other platforms to make reels easier
What problems is the product solving and how is that benefiting you?
Benefits my business by allowing the public to see our work
Not enough experience to determine
Reviewed on Jan 07, 2026
Review provided by G2
What do you like best about the product?
Still new so not enough experience to say
What do you dislike about the product?
Not enough experience yet to determine preferences.
What problems is the product solving and how is that benefiting you?
Hope for it to assist in marketing the business
Real Estate
getting used to it
Reviewed on Jan 06, 2026
Review provided by G2
What do you like best about the product?
Automatic postings are helping so I don't have to remember to post at least once weekly
What do you dislike about the product?
That I cannot have automatic posts more than once a week
What problems is the product solving and how is that benefiting you?
Helping me post without thinking about it