Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
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Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables management and deployment of localized content at scale across multiple locations while maintaining brand consistency at enterprise and local levels.
Business Listings Management
Manages business listings at scale with capabilities for syncing, updating, custom audits, profile recommendations, and local manager updates with corporate oversight to optimize online presence and local search rankings.
Automated Review Management
Aggregates reviews from over 20 key networks in a centralized platform and provides automated, customizable, intelligent review responses using artificial intelligence technology with on-brand training models and localization capabilities.
Multi-Channel Advertising Analytics
Provides reporting and insights at account, group, and location levels for social advertising campaigns, enabling tracking and comparison of spend across regions and individual locations with metrics on spend, reach, engagement, demographics, and ad placement.
Conversational AI Chatbot
Delivers localized, proactive responses through Facebook, Google, and SMS messaging channels with capabilities for call-to-action including calls, website clicks, appointment setting, and purchases.
AI-Powered Social Listening
Captures real-time audience insights from millions of unfiltered thoughts, opinions, and feedback across social channels to inform business strategy and identify new opportunities.
Multi-Channel Publishing and Engagement
Operates across all major social media networks and digital platforms with centralized publishing, scheduling, and engagement tools for content distribution and audience interaction.
Customizable Analytics and Reporting
Provides flexible analytics tools that allow tailoring of reports and metrics to measure campaign results, content performance, and social ROI across organizational departments.
AI-Powered Automation Workflows
Delivers automation-powered workflows designed to streamline business processes, provide actionable data access, and enable teams to focus on strategic and creative initiatives.
Customer Lifecycle Engagement Tools
Offers AI and automation-powered engagement capabilities to deliver personalized support across customer journey touchpoints on preferred social media channels.
Headless Content Management System
Structured content management system built on real-world entities and their relationships with Connectors framework and Content Delivery API for unified content distribution
AI-Powered Search Engine
Natural language understanding-based search with multi-algorithm approach for website, app, and digital touchpoint query resolution
Multi-Publisher Distribution Network
Integration with 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta for brand data syndication
Review Management and Monitoring
Tools for monitoring and analyzing reviews, intelligent response methods, and first-party review generation across locations, people, and products
Large Language Model-Powered Chatbot
LLM-based conversational interface that answers user questions based on platform content, collects inputs, and executes configured automated tasks
Standard contract
No
No
Customer reviews
Food & Beverages
Missing Critical Notifications
Reviewed on Feb 23, 2026
Review provided by G2
What do you like best about the product?
It consolidates data well most of the time.
What do you dislike about the product?
It missed critical updates such as notifications on Google Reviews. We get them from Google directly, but they aren't coming in from Soci
What problems is the product solving and how is that benefiting you?
Streamlining and speeding up customer responces.
love it so easy to use
Reviewed on Feb 22, 2026
Review provided by G2
What do you like best about the product?
easy to schedule and repeat, easy to link
What do you dislike about the product?
nothing i love this app its so helpful to my business
What problems is the product solving and how is that benefiting you?
scheduling posts and giving feedback
Social
Reviewed on Feb 19, 2026
Review provided by G2
What do you like best about the product?
Marketing my business and connecting with others
What do you dislike about the product?
I have not used it enough yet to determine anything I dont like
What problems is the product solving and how is that benefiting you?
Helping us market our business
Michelle S.
Effortless Social Media Management for Individuals
Reviewed on Feb 19, 2026
Review provided by G2
What do you like best about the product?
I really like SOCi because it just takes care of all my social media for me, which is a huge relief. I love that I can just set it and go, scheduling posts for months in advance without having to worry about it. It's very easy to set up as well, which is great for someone like me who runs a small, one-person operation.
What do you dislike about the product?
I only own one location, and they want us to have multiple, but I just own one. So it'd be nice to learn about just one location. Just, have, like, maybe a training on just a single location.
What problems is the product solving and how is that benefiting you?
SOCi handles all my social media, allowing me to schedule posts months in advance without worry.
Leisure, Travel & Tourism
An Abundance of Tools and Information That Delivers
Reviewed on Feb 18, 2026
Review provided by G2
What do you like best about the product?
The abundance of tools and information available is a real strength.
What do you dislike about the product?
Reporting could be better, and bulk updating could use improvement as well.
What problems is the product solving and how is that benefiting you?
Managing multiple locations