Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
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Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables management and deployment of localized content at scale across multiple locations while maintaining brand consistency at enterprise and local levels.
Business Listings Management
Manages business listings at scale with capabilities for syncing, updating, custom audits, profile recommendations, and local manager updates with corporate oversight to optimize online presence and local search rankings.
Automated Review Management
Aggregates reviews from over 20 key networks in a centralized platform and provides automated, customizable, intelligent review responses using artificial intelligence technology with on-brand training models and localization capabilities.
Multi-Channel Advertising Analytics
Provides reporting and insights at account, group, and location levels for social advertising campaigns, enabling tracking and comparison of spend across regions and individual locations with metrics on spend, reach, engagement, demographics, and ad placement.
Conversational AI Chatbot
Delivers localized, proactive responses through Facebook, Google, and SMS messaging channels with capabilities for call-to-action including calls, website clicks, appointment setting, and purchases.
AI-Powered Social Listening
Captures real-time audience insights from millions of unfiltered thoughts, opinions, and feedback across social channels to inform business strategy and identify new opportunities.
Multi-Channel Publishing and Engagement
Operates across all major social media networks and digital platforms with centralized publishing, scheduling, and engagement tools for content distribution and audience interaction.
Customizable Analytics and Reporting
Provides flexible analytics tools that allow tailoring of reports and metrics to measure campaign results, content performance, and social ROI across organizational departments.
AI-Powered Automation Workflows
Delivers automation-powered workflows designed to streamline business processes, provide actionable data access, and enable teams to focus on strategic and creative initiatives.
Customer Lifecycle Engagement Tools
Offers AI and automation-powered engagement capabilities to deliver personalized support across customer journey touchpoints on preferred social media channels.
Headless Content Management System
Structured content management system built on real-world entities and their relationships with Connectors framework and Content Delivery API for unified content distribution
AI-Powered Search Engine
Natural language understanding-based search with multi-algorithm approach for website, app, and digital touchpoint query resolution
Multi-Publisher Distribution Network
Integration with 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta for brand data syndication
Review Management and Monitoring
Tools for monitoring and analyzing reviews, intelligent response methods, and first-party review generation across locations, people, and products
Large Language Model-Powered Chatbot
LLM-based conversational interface that answers user questions based on platform content, collects inputs, and executes configured automated tasks
Standard contract
No
No
Customer reviews
Veterinary
Easy Access to All Platforms with a Proactive Posting Calendar
Reviewed on Feb 03, 2026
Review provided by G2
What do you like best about the product?
All social media platforms and actions are easily accessible. Also love the proactive posting calendar
What do you dislike about the product?
There is a lot of information and at first glance it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Love being able to decide on social media posts in advance and then schedule in advance. Saves time.
I also love being able to access reviews and having the help of AI to help me provide a more polished response
I also love being able to access reviews and having the help of AI to help me provide a more polished response
Suzi M.
Streamlined Engagement with Efficient AI and Reporting
Reviewed on Jan 31, 2026
Review provided by G2
What do you like best about the product?
I like that SOCi places all reviews and posts in one location, making it easy to respond across different platforms. The AI assistance with reviews is a real time saver. I also love the clean, easy UI and the reporting functionality. The ease of use increases my efficiency, allowing me to spend more time helping clients, patients, and employees. The initial setup was very easy, and I even gave it a 10 for being really easy to use and increasing efficiency.
What do you dislike about the product?
I like to print reviews to give as positive shout outs to the staff. Maybe a cleaner, nicer print option?
What problems is the product solving and how is that benefiting you?
SOCi places reviews, social media posts, and analytics in one location, making it easy to respond across platforms. The AI assists with reviews, saving time. The clean UI and great reporting increase efficiency, allowing more focus on clients, patients, and employees.
Real Estate
Effortless Multi-Platform Scheduling Made Easy
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
The ease of scheduling to several platforms
What do you dislike about the product?
I wish there was more content available in th library
What problems is the product solving and how is that benefiting you?
One post to several platforms
Kevin S.
Streamlined Social Media Management with Clear Metrics
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
I really like that everything I need for posting is in one place with SOCi. It simplifies managing social media by allowing me to post across Facebook, Instagram, and Google without opening multiple pages or platforms. The feature that consolidates comments, reviews, and feedback makes it easy to respond. I appreciate how clear the notifications are and how easy it is to track metrics, which helps me stay on track with my goals. Being able to blast out a post to everything is very convenient.
What do you dislike about the product?
I don't quite understand if it's useful for reels and stories as much. Those integrations aren't quite as clear. The normal photo/video posting is the default, so it's easy to understand. To post a story it looks like it's just a checkbox. It would be nice to have a different tab or section for a reel or story if possible.
What problems is the product solving and how is that benefiting you?
SOCi consolidates everything I need for posting and managing comments, reviews, and feedback, making responses easy. I don't have to open each social media page individually, and I appreciate being able to track metrics to hit my goals.
Chelsea E.
AI-Driven Efficiency for Social Media Management
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
I find the AI auto-generated responses in SOCi amazing and extremely helpful for my veterinary clinic. I really like the ability to schedule posts, which is very helpful as it allows me to set a future date for social media posts and complete them in advance when I'm not as busy.
What do you dislike about the product?
Not much explanation on how to read the graphs and charts. Seems busy.
What problems is the product solving and how is that benefiting you?
I use SOCi for our veterinary clinic to view reviews and maintain social media pages. The AI-generated responses are amazing and extremely helpful, while scheduling posts helps me manage timing better by allowing me to plan ahead when I'm less busy.