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    SOCi Platform

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    Sold by: SOCi Inc. 
    The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
    Listing Thumbnail

    SOCi Platform

     Info
    Sold by: SOCi Inc. 

    Overview

    SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

    LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.

    LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.

    REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.

    ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.

    CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!

    LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.

    Highlights

    • All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
    • One central place to scale marketing that's brand directed, locally perfected, and data connected.
    • Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Listings
    $30 a unit/location MRR min 100 locations
    $3,000.00

    Vendor refund policy

    Purchased subscriptions may not be canceled and all fees paid are non-refundable

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    2724 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Afton M.

    SOCi Rocks for TLH!

    Reviewed on Feb 06, 2025
    Review provided by G2
    What do you like best about the product?
    Being able to schedule and post content across multi-locations via social media platforms and being able to manage those locations too.

    We're able to monitor and respond to customer reviews across Google and Facebook by creating am automate review reponse which helps us maintain consistency and efficiency do to a busy work enviroment.

    The newest addition of AI-powered insights and automation - We dig! The recommendatons for responses and text wording has been an encouraging new feature that we've enjoyed since it's been added!

    Upsides for us have been many but reducing the need for multiple tools by consolidating marketing efforts into one platform speaks volumes for our company.
    -Consistency and Brand Control have been helpful to us and allows my personally some room to breath knowing there's a gatekeeper for unauthorized or inconsistent content from being posted.
    What do you dislike about the product?
    I would like to see better data-driven marketing analytics and performance reports that show accurate data from the online foot traffic we receive that helps us remain visible to the world-wide web. If we had accurate reporting data from the platform perhaps what is currently offered on SOCi as far as insights into customer sentiment and trends woul dbe more visible and able for us to understand.

    Tracking meaures and reporting of our work or content we post would maximize our company's ad budget. We could focus on what's high perfomring and reevaluate what is not.

    The paid boosting feature on SOCi has not worked for us since we've launched with the platform several years ago. I would like to ensure consistent paid social advertising and an improved feature fo boosting our own ads through SOCi.
    What problems is the product solving and how is that benefiting you?
    Consistency & Brand Control
    -Ensures consistent messaging across all locations while allowing for localized content.
    -Approval workflows help maintain brand integrity while giving local teams flexibility.
    -Prevents unauthorized or inconsistent content from being posted.

    Time Efficiency & Scalability
    -Allows centralized management of social media, reviews, and listings across multiple locations.
    -Automates content scheduling, review responses, and ad campaigns, saving time.
    -Reduces the need for multiple tools by consolidating marketing efforts into one platform.
    William Z.

    Great Service

    Reviewed on Feb 06, 2025
    Review provided by G2
    What do you like best about the product?
    I love the ability to manage all platforms and schedule posts.
    What do you dislike about the product?
    Maybe we don't use all of the features that are available.
    What problems is the product solving and how is that benefiting you?
    Staying organozed with posts.
    Christy M.

    Great time saver!!!

    Reviewed on Feb 06, 2025
    Review provided by G2
    What do you like best about the product?
    I like the fact that I can sit down a couple of days a month, schedule alot of my social media posts across all platforms at one time. Easy to use!
    What do you dislike about the product?
    I am unable to pull a report for specific tags.
    What problems is the product solving and how is that benefiting you?
    TIME! I can schedul ahead of time and fill in any blank spots later with listing, changes etc

    Dissapointing

    Reviewed on Feb 05, 2025
    Review provided by G2
    What do you like best about the product?
    Nothing its ancient looking you cant see the posts well or the engagement data well you are missing key funtions for social media
    What do you dislike about the product?
    I do not think this is a useful way to post to social media. its a scam to make money
    What problems is the product solving and how is that benefiting you?
    nothing for me I think its so corporate can see what is going on but they dont approve anything
    Heather G.

    very helpful, and informative

    Reviewed on Feb 04, 2025
    Review provided by G2
    What do you like best about the product?
    I have just begun using SOCi. I am not very very well versed in the social media world. SOCi helps me manage and create content for my business pages. The SOCi University they offer to help guide me through all the features is a huge help. Soci feels like it will be very easy to use and implement into daily, and weekly use for my company.
    What do you dislike about the product?
    I have yet to find anything I dislike about SOCi.
    What problems is the product solving and how is that benefiting you?
    SOCi is helping me with my social media presence. I am not very knowledgeable of social media and how to use certain platforms, having SOCi taking care of posts, and tracking social media reputations is showing me where i need more focus.
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