Sold by: SOCi Inc.Â
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
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Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
Vendor refund policy
Purchased subscriptions may not be canceled and all fees paid are non-refundable
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Delivery details
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Support
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AWS infrastructure support
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Updated weekly
By SOCi Inc.
By Sprout Social
By Khoros- Digital 1st Engagement Platform
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
25
In eCommerce, Contact Center
Sentiment is AI generated from actual customer reviews
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency
Review Aggregation and AI Response
Aggregates reviews from over 20 key networks and provides intelligent, automated review responses using advanced AI technology
Business Listings Optimization
Manages business listings at scale, synchronizes updates, and provides custom audits to improve local search rankings
Local Web Page Deployment
Allows rapid creation of branded web pages with real-time updates and localized content for multiple locations
Advertising Insights
Provides comprehensive reporting and analytics for social advertising campaigns across account, group, and location levels
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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2925 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Automotive
SOCi is not a good social media tool at all
Reviewed on Jul 02, 2025
Review provided by G2
What do you like best about the product?
I do like that SOCi provides analytics and a way to edit posts.
What do you dislike about the product?
Pretty much everything else. Posts are not submitted in enough time to properly review and approve. I cannot download videos (only photos) for media. I have had a lot of difficulty in linking and posting to other channels besides Facebook. Any other social media management tool I have used (such as Buffer, Hootsuite, etc.) does a much better job.
What problems is the product solving and how is that benefiting you?
SOCi allows Ford to push content to all of its dealers so we can publish their posts on our channels.
Real Estate
CURISOUS
Reviewed on Jul 01, 2025
Review provided by G2
What do you like best about the product?
Useful and covenant, for pro-active posting. Request for you to improve on information to keep clients returning
What do you dislike about the product?
links being inactive after so many months. Categories to post.
What problems is the product solving and how is that benefiting you?
non at the moment
Real Estate
SOCi is Changing the Content Calendar Game
Reviewed on Jul 01, 2025
Review provided by G2
What do you like best about the product?
SOCi's content calendar has made it so easy for me to post across all the platforms for the 60+ social media accounts that I work with. Without them, I could never have made as much content available to so many different accounts. I use this program every single day without fail. It's so easy to use, to implement, and to integrate into your everyday use.
Pat Scott is literally the best! Any issues that we have he answers so quickly, and efficiently. He's easy to get along with and makes the implementation of SOCi a must.
Pat Scott is literally the best! Any issues that we have he answers so quickly, and efficiently. He's easy to get along with and makes the implementation of SOCi a must.
What do you dislike about the product?
The inability to link in stories is a downside.
What problems is the product solving and how is that benefiting you?
SOCi is solving the problem of having to post mass amounts of content at one time across more than 50 social media accounts. I could never do it without their platform.
Cece P.
Director of Social Media
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
It has allowed our agency to manage multi-location social media and listings at large scale for our clients, in a way that few platforms have to offer. We and our clients use it every day. The SOCi team is also extremely receptive to feature enhancements, quick to resolve issues, and truly feel like partners in iterating and building the best solution for clients.
What do you dislike about the product?
I don't "dislike" anything about SOCi. I would love to see more upkeep in competition with other scheduling tools (Hootsuite, Sprout) in the social media arena. Some of our clients prefer those in terms of ease of use or social listening, so we actively have to train/implement processes and try to get them to stay in SOCi for all of the social channels we can. However, I am aware the listings management is a larger piece of SOCi's business most likely, and may take priority over social scheduling capabilities.
What problems is the product solving and how is that benefiting you?
As an agency, our clients are multi-location organizations. They need moderation/brand safety, and consistency across national and local channels at scale, while still giving their location/market leads enough room to customize for their unique audience. SOCi allows us to customize that balance for each client and mitigate the concerns they have around moderation.
Kristen W.
One Dashboard for all Review monitoring
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
The listing feature is a lifesaver! Being able to do a healthcheck of my listings and have one click approvals on the dashboard to keep my GMB pages fresh is great! Also, being able to monitor reputation health has been great
What do you dislike about the product?
The genius feature is not as "hands off" with the AI as I was expecting. It's a good tool but the multilayer approval process when I was inputting information as an admin is tedious. Also, Genius social is a bit complicated. The set up is kind of long but the output for most of the products is worth it
What problems is the product solving and how is that benefiting you?
To have a quick analyses on my portfolio then I'm able to drill into potential problem areas is great.