Omni Analytics

What do you like best about the product?

I love the AI building features of Omni Analytics and the simplicity of the drag-and-drop interface, which enhances responsiveness. The dashboards are equipped with more tools than just querying data, allowing text or markdown format integration and AI queries. I appreciate the customizability and advanced functionality that makes the product feel polished and professional. The Slack support has been beneficial, and the collaboration with a third-party training team was very helpful. The ability to white-label the dashboard aids in branding. The smooth setup process and the innovative AI dashboard creation greatly contribute to efficiency.

What do you dislike about the product?

The pricing structure is a significant concern for me. The current model, which charges $15 per user per month, is quite expensive given I have thousands of users. Many of these users are end users who simply need access to the application occasionally, and the cost per user does not align with the revenue generated per user. I would also prefer having an in-house customer success team to support us with setup and onboarding processes. Currently, this service is contracted out, which might not provide the same level of personalized and consistent service that an internal team could offer.

What problems is the product solving and how is that benefiting you?

I use Omni Analytics to visualize data in a customizable way, saving engineers' time on dashboard setup, enhancing our professional look, and offering responsive, AI-powered features loved by users. We simply couldn't maintain this ourselves.

What do you like best about the product?

For non-technical users, soft landing after using Looker for many years; for technical users, the deep integration with Snowflake and dbt. Support has been A+ with quick responses from knowledgeable individuals.

What do you dislike about the product?

Bit of a lag in documentation; new features are released often and there's a delay in explicit instruction on how to customize. Can be confusing because the demo and changelog provide some help so we spin our wheels fact finding.

What problems is the product solving and how is that benefiting you?

We have three main reporting problems: implementing AI that works directly with our semantic layer, an improved visualization experience for end users and support to reduce resolution times for our small team of BI Engineers.

Omni has been enormously helpful in delivering AI that leverages the documentation we are already consolidating within dbt; the baseline experience is much improved by our normal operations. On visualization, end users enjoy the breadth of options, the ease of customization through drag and drop and particularly the chart types (KPI, Trellis) that generate multiple graphics to tell a compelling story. Support, currently provided to us via a Slack channel, has been a game changer: all conversation on Omni is directed to the channel and requests external to that have been limited to administrative asks (access requests, groups, etc).

What do you like best about the product?

The best thing about Omni is how flexible and versatile it is, both in terms of visualizations/ways of interacting with the data, as well as how it allows you to manage things in the backend to make the end-user experience as smooth as possible. I think they've nailed the approach of different logical layers and found the right balance between needing to declare everything explicitly vs. sensible defaults to get you up and running ASAP. The cherry on top is the excellent team behind the product, and the speed at which they ship new features and updates.

What do you dislike about the product?

Honestly there isn't much to dislike. I occasionally wish their documentation was a bit more thorough/up-to-date, although given the pace at which they release new features this is somewhat inevitable.

What problems is the product solving and how is that benefiting you?

We use Omni for all internal analytics, supporting the entire organisation (both Product and Go-To-Market) with their reporting needs. It's also been very successful in enabling non-technical stakeholders to self-serve data to a good extent.

What do you like best about the product?

For users of Looker, picking up Omni is an easy process, and our business users have also found Omni to be intuitive and powerful. Omni's visualization options are powerful, and they are constantly adding new features. It's a 100% upgrade from Looker. The Omni team is also easy to work with, easy to reach, and extremely helpful.

What do you dislike about the product?

As with any great BI tool, there is a learning curve to using Omni, but Omni's is the shortest I've experienced among modern BI tools.

What problems is the product solving and how is that benefiting you?

Omni is our single source of truth for business KPIs, descriptive dashboards, and insights about the operation and success of our business. Omni makes data easy to access and easy to interpret for our business stakeholders.

What do you like best about the product?

Omni gives us the very sweet spot between providing good Governance for the data team to maintain some order within metrics, but also enough flexibility to allow ad hoc versions for users. Their team is also always working very hard to provide us with new features and great support. We had a very smooth implementation, we used to work with Looker and we were able to full transition within 2 months.

What do you dislike about the product?

While they have lots of very cool features, some minor details are a bit "annoying" (but not deal breakers), like not providing contrast colors for graph labels, some important features being a bit "hidden", like filtered measures, etc.These are all small details, nothing major.

What problems is the product solving and how is that benefiting you?

Provide our users with high quality data so they can independently build their own reports and take good decisions based on data. Implement governance of metrics and adata across the company, making data in Omni the source of truth.