Overview
Contact Center Builder is a far easier way to deploy a full contact center solution that includes an IVR and an IVA chatbot for prompting callers and gathering intent an ACD for directing calls to the right agent queue a complete instance of Amazon Connect for handling calls and comprehensive reporting and dashboards to track the calls and measure agent performance. The solution comes from a partnership between two trusted Amazon partners. ConnectGen is a service delivery partner that offers deep expertise in setting up configuring and customizing Amazon Connect including a full managed services offering and a professional services team capable of building contact center solutions from the simple to the complex. SuccessKPI is an independent software vendor that offers a workforce engagement management platform that integrates out of the box with Amazon Connect to deliver comprehensive reporting and business intelligence capabilities speech and text analytics with automatic topic detection and sentiment analysis agent quality management and workforce management capabilities.
Historically it has not been easy to launch a contact center quickly and professional services teams that do the work are often busy with larger engagements and are not interested in taking on small projects. Contact Center Builder provides the solution. It guides the user through a simple setup wizard in their web browser to gather requirements. It then completes the setup of an interactive voice response system and interactive virtual agent chat bot for prompting callers and assessing intent. It also provides an automatic call distribution feature for directing calls to the right agent queue and a complete instance of Amazon Connect for handling calls and comprehensive reporting and pre-built dashboards to track the calls and measure agent performance. It also can connect the contact center to major customer relationship management systems such as Salesforce and Zendesk.
Pricing is based on an initial offering of anywhere from 1 to 20 agents, with options to increase beyond 20 agents if you need to. There are just two simple components: A one time activation fee of $28,500 includes the initial setup using the Contact Center Builder wizard, with 40 hours of professional services included in case you need to customize the contact center for your specific needs. Then, an annual license fee of $24,000 includes the SuccessKPI reporting platform and managed services to help you keep your contact center running perfectly, with 10 hours of professional services included each month, and a HelpDesk you can call if you need help or need to make a configuration change.
Highlights
- Configure your contact center with Queues, Agents, Chat & Voice Bot, CRM integration, and advanced reporting and pre-built dashboards in hours vs weeks without any technical skills requirement.
- Simple pricing model and comprehensive all-in-one solution eliminates the complexity of setting up and managing a contact center.
- Optional professional services and managed services offerings can further remove the burden of building and managing your contact center.
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Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Annual Subscription Fee | Annual Subscription fee includes managed services of contact center for up to 20 agents and SuccessKPI's BI and Analytics Platform. This includes one time activation fee with initial set up of contact center and 40 hours of professional services. | $52,500.00 | |
Hosting Fee, includes AWS services | Services will initially be hosted by ConnectGen. Fee includes AWS services needed to operate Contact Center Solution in AWS environment for up to 20 agents. | $28,800.00 |
Vendor refund policy
No refund available but subscription can be cancelled any time.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Included in the onboarding configuration fee is 40 hours of professional services work to handle any customizations needed, including changes to the prompting or queues from what is available out of the box through the wizard. Additional professional services hours and an optional managed services offering are available to be scoped separately upon request.
For additional support, please contact us at +1-866-676-0445, sales@successkpi.com or
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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