Sold by: VT Team, Inc.
etc was developed to allow business users to make Connect changes quickly and easily.
Change prompts, holidays, add numbers to spam lists, emergency open/close.
Today it offers much more, including a voice mail solution, dialer UI for admins and agents, callback UI and more.
Sold by: VT Team, Inc.
Overview
etc is comprised of many modules to work alongside Amazon Connect:
- Admin - gives business users easy access to changes like prompts, holidays, spam lists and emergency open/close
- Audit - full tracking of all changes made within etc, many of which can be reverted in case of an adverse impact to the contact center
- Backup - take scheduled full backup of your Connect items and Lex bots, providing you easy as-built documentation
- Call Quality - improve observability by capturing agent logs and webRTC browser data. This helps IT Operations support the contact center with rich data for troubleshooting
- Callbacks - provide a UI to manage callbacks, switching between agent first and customer first, viewing callbacks that are queued, the ability to delete individual callbacks or purge an entire queue of callbacks
- Dialer - fully manage your campaigns with an intuitive UI for list management, DNCs, and an agent UI complete with a low-code script builder and agent guides Intelligent Routing - take propensity data from your CRM and use Intelligent Routing to provide customized experiences and ensure the best agent is available for each customer
- Voicemail - a custom voicemail solution allowing voicemails to be integrated with Tasks, or Salesforce and ServiceNow. Email or SMS notifications of voicemails to end users, or provide them a UI to listen to their individual or group voicemails. Allows users to record their own personal voicemail
etc provides granular Roles Based Access Control to ensure the correct levels of access for your business users.
Highlights
- Allow business users access to control the operation of their Amazon Connect Contact Center
- Increase observability of Amazon Connect audio quality and agent logs
- Provide advanced capabilities in a simple UI
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Core Modules | Includes Admin, Audit, Backup and Voicemail modules | $150.00 |
Callbacks Module | Access to the Callback Module | $600.00 |
Intelligent Routing Module | Access to the Intelligent Routing Module | $1,000.00 |
Call Quality/QOS Module | Access to the Call Quality Module | $1,000.00 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working wit hte support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
For support, please email support@vt.team , or dial +1 (888) 460-1615. You may also visit https://support.vt.team to submit a ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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