Amazon Connect Implementation & Integration
By:
SDI Presence LLC
SDI Presence (SDI) specializes in implementations and managed services for municipal governments and the private sector. Our Amazon Connect services include selection and implementation of optimal feature sets, customizations, integration with existing client systems, user and admin training, and ongoing support/consulting services. Our implementations are managed by PMP certified professionals. To date, SDI’s Amazon Connect implementations support over 90,000 calls per year.
Overview
SDI Presence specializes in implementation and Managed Services for municipal governments and the private sector.
Our services include:
- Selection and implementation of best-fit Amazon Connect feature sets
- Customizations
- Integration with existing client systems
- User and admin training
- Ongoing support and consulting services
PMP-certified professionals manage SDI’s implementations. To date, our Amazon Connect implementations support over 90,000 calls per year, and are rapidly scaling.
Features Implemented
- IVR, Chatbots, and contact center automation
- Skills-based routing
- Contact forecasting
- Workforce planning
- Call recording
- IT Service Management integration with ServiceNow and other platforms
- Service Request Management workflows
- Outbound call campaigns
- Creation of SLA reports
| Sold by | SDI Presence LLC |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
For more support information please contact: aws@sdipresence.com