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Migrate to Amazon Connect Customer on an accelerated timeline. Enable your admins to ensure success beyond the implementation. Flexible support options are available.
Overview
Customers choose Amazon Connect Customer for its scalability, flexibility, and unbridled potential. Our Customer Experience (CX) team focuses on helping customers to implement and adopt Amazon Connect Customer in their organization. With Amazon Connect implementations across nonprofits, healthcare, utilities, financial services and BPOs, our experts ensure you migrate efficiently to Amazon Connect Customer and are positioned to operate and grow as your business warrants. We want to make sure you are deploying and using Amazon Connect Customer the right way.
To make sure you're using this solution efficiently and effectively, we developed a package called Amazon Connect Customer QuickStart which is filled with professional services and guidance that will help you take Amazon Connect Customer to the next level.
The QuickStart package for Amazon Connect Customer provides the discovery of your requirements, implementation of Amazon Connect Customer AI agents, UAT, training, and go-live support, on an accelerated timeline.
AI is built in from day one. Amazon Connect Customer is the agentic AI solution for customer experience from AWS: AI agents resolve routine requests on voice and chat, agent assist guides your agents in real time, and conversational analytics with generative AI summaries brings insight from every contact. We can also extend your QuickStart with AI agents that take actions in your business systems.
Our QuickStart offer provides a predictable migration to Amazon Connect Customer, including:
- Announce Estimated Wait Time in Queue
- 100% Call Recording
- Conversational analytics: transcription, sentiment analysis, call categorization and generative AI post-contact summaries
- AI agent for self-service, with handoff to a live agents
- Refinement and Training of the out-of-box reports for Real-Time and Historical data
- Knowledge Transfer session to equip your administrator(s) with the operational details
- Live chat with agents
- Softphone integration with Salesforce, Zendesk, or ServiceNOW and more.
Optional add-on capabilities:
- AI agents in Amazon Connect Customer for self-service, and agent assist for your agents
Highlights
- Migrate to Amazon Connect in as little as 6 weeks
- Enable your admins to ensure success beyond the implementation
- Flexible support options are available
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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