At zeb, we understand the critical role that customer relationship management (CRM) plays in driving business success. Effective CRM requires efficient data management, precise audience segmentation, and personalized marketing efforts. As an AWS Advanced Tier Consulting Partner, zeb specializes in designing and implementing custom-built CRM solutions that enhance customer engagement and drive business growth.

Our Versatile CRM for Customer Relationship Optimization is crafted to provide businesses with a robust and scalable CRM solution. Utilizing AWS's advanced infrastructure, our solution supports comprehensive customer data management, machine learning-powered audience segmentation, and targeted marketing campaigns. By integrating these capabilities into your existing workflows, our solution enhances customer interactions, boosts marketing effectiveness, and increases customer lifetime value. With zeb's expertise and AWS's powerful services, your business can achieve new levels of customer relationship optimization and growth.

Key Features Depending on Your Specific Needs and Objectives

• Efficient Customer Data Management: Use Amazon RDS or Amazon DynamoDB to store and manage customer information, ensuring data is secure, accessible, and scalable.

• Advanced Audience Segmentation: Implement Amazon SageMaker for building and deploying machine learning models to segment your audience based on various attributes and behaviors, enabling precise targeting.

• Personalized Marketing Campaigns: Utilize Amazon Pinpoint for creating and executing targeted marketing campaigns. AWS Lambda is used for executing personalization logic to deliver tailored messages and offers.

• Comprehensive Analytics: Leverage Amazon QuickSight for generating detailed reports and interactive dashboards, providing valuable insights into customer behaviors and campaign performance.

• Scalable and Secure Infrastructure: Ensure your CRM system is robust, scalable, and secure with AWS’s suite of security services, including AWS IAM, AWS KMS, and compliance with industry standards such as GDPR.

Deliverables Depending on Your Specific Needs and Objectives

• Future-State Architecture Diagram: A detailed architectural blueprint outlining the integration of AWS services, including Amazon RDS, Amazon SageMaker, Amazon Pinpoint, and others, tailored to your CRM requirements.

• Total Cost of Ownership (TCO) Estimation: A precise projection of the operational expenses associated with the proposed CRM solution using our pre-configured AWS Pricing Calculator.

• Integration and Deployment Support Plan: A comprehensive plan outlining the steps for integrating the CRM solution into your existing infrastructure and workflows. This plan ensures minimal disruption to your operations during the transition.

• Ongoing Monitoring, Optimization, and Support Strategy: A strategy for continuous monitoring and optimization of your CRM system, including support plans for fine-tuning and enhancing the system to adapt to your evolving business needs and maintain optimal performance.

• Custom Scoped Solution Development Proposals Based on Your Specific Needs and Objectives:

  • Efficient Customer Data Management: A proposal for implementing a robust customer data management system using Amazon RDS or Amazon DynamoDB, ensuring secure and scalable storage and access.

  • Advanced Audience Segmentation: A plan for leveraging Amazon SageMaker to build and deploy machine learning models for precise audience segmentation based on customer attributes and behaviors.

  • Personalized Marketing Campaigns: Recommendations for utilizing Amazon Pinpoint and AWS Lambda to create and execute personalized marketing campaigns, delivering tailored messages and offers.

  • Comprehensive Analytics: A proposal for using Amazon QuickSight to generate detailed reports and interactive dashboards, providing valuable insights into customer behaviors and campaign performance.

  • Scalable and Secure Infrastructure: Design recommendations for ensuring your CRM system is robust, scalable, and secure with AWS's suite of security services and compliance with industry standards such as GDPR.

Timeline

The assessment and road mapping phase typically spans approximately 2 weeks, while the implementation activities may require 4-12 weeks (depending on the scope, size of the project, and availability of your project sponsor and technical teams).

Next Steps

Our typical next steps involve showcasing our previously implemented solutions, submitting a proposal for implementation services, including future-state architecture recommendations, technical design and implementation, testing, and production cut-over.