With Rego Apptio Managed Support, you will get:

Best Practice Guidance: Our team of senior Apptio experts all have 5 to 10 years of Apptio experience before joining our team. They have the knowledge and expertise to meet your organizations unique needs and guide you using best practices.

Competitive Pricing: Rego is committed to keeping your costs down, while offering maximum value. Our lean organizational structure enables us to offer pricing that is 20-30% less than competing providers.

Work with Named Resources: You will work with the same support team and know them by name. Together, you will form a lasting partnership as they help you get the most value from your Apptio investment.

Onshore Resources: All of our Apptio managed support team members are onshore, in North America, ensuring timely communication.

Same-Day Responses: We have an unmatched 100% same-day response rate. You will get the help that you need, right when you need it.

Choose Your Support Level: Our flexible, pay-for-what-you-use model provides only the Apptio services your organization needs.

You can select your level of support from our three tiers, which include:

Level One - Support Operations Support Team Roles: Strategic Advisor, Support Lead

Services:

• User Administration
• General Support (information, issues, reporting, how to)
• Monitoring Platform Jobs and Performance (daily, weekly)
• Administration (access security, field changes, data changes)
• Management of Tickets to Software Manufacturer to Address Root Applications Problems
• Break Fix Tickets

Level Two – Functional Maturity and Feature Delivery Support Team Roles: Program Manager, Practice Lead, Functional Consultant, Technical Consultant

Services:

• Best Practice Functional Consulting
• Project and Release Management
• Reports, Dashboards, and Processes
• End User Training
• Major Model Upgrades
• Advanced Application Support and Data Defects

Level Three – Governance, Strategy, and Architecture Support Team Roles: Strategic Advisor, Engagement Manager, Technical Lead, Rego SMEs

Services:

• Digital Ecosystem Assessment (evaluation of your people, processes, tools, and governance)
• Long-Term Strategic Roadmap and Alignment to Business Needs
• Functional Roadmap and Release Planning; Continuous Improvement
• Solution Framing and Architecture
• Integrations
• Metric Monitoring for Process Control
• Complex Application Support