Okta_HealthCheck
By:
Teraworks LLC
Teraworks' Okta Health Check service is designed to ensure the smooth and secure operation of your Okta environment.
Overview
Teraworks' Okta Health Check service is designed to ensure the smooth and secure operation of your Okta environment. Our team of experts will perform a comprehensive analysis of your Okta deployment to identify potential vulnerabilities and ensure that your security policies and configurations align with industry best practices.
We will review your current configurations, user permissions, and authentication policies to ensure that they are optimized for maximum security and efficiency. Our team will also analyze your logs to identify any suspicious activity and ensure that your system is well-protected against potential threats.
With our Okta Health Check service, you can gain valuable insights into your Okta environment and ensure that your organization's sensitive data is well-protected. Our experts will provide you with detailed reports outlining any potential issues and recommendations for addressing them, allowing you to make informed decisions and take action where needed.
Contact us today to learn more about our Okta Health Check service and how it can help improve the security and efficiency of your Okta deployment.
| Sold by | Teraworks LLC |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Service Level Agreement (SLA) for Teraworks Professional Services Support:
Support Levels: a. Basic Support: Teraworks provides email support during standard business hours (9 AM to 5 PM, Monday to Friday). Response times for basic support requests are within 1 business day.
b. Priority Support: For critical issues, Teraworks offers priority support with faster response and resolution times. Priority support requests receive responses within 4 hours during standard business hours, and urgent issues are addressed 24/7.
Support Channels: Teraworks offers support through the following channels: a. Email: Customers can reach out to support@teraworks.com for assistance. b. Online Portal: A dedicated support portal is available for customers to submit and track their support requests. c. Phone: Priority support customers have access to a dedicated support hotline for immediate assistance.
Response and Resolution Times: a. Response Times:
Basic Support: Teraworks will respond to basic support requests within 1 business day. Priority Support: Teraworks will respond to priority support requests within 4 hours during standard business hours. b. Resolution Times:
Note: This SLA serves as a guideline and does not cover situations beyond Teraworks' reasonable control, such as force majeure events or customer-induced issues. Teraworks strives to meet and exceed these service levels to provide exceptional support to its customers.