Salesforce Health Cloud

Salesforce Health Cloud is the #1 AI CRM for healthcare providers, payers, and public health organizations. Built on Salesforce, our deeply unified platform, it delivers a comprehensive 360-degree view of patients and members by integrating clinical and non-clinical data and seamlessly connecting to health data systems.

Leveraging Agentforce, a trusted AI and a suite of patient and employee facing agents, Health Cloud transforms healthcare operations, drives efficiency, enhances patient experience, and improves outcomes; automating tasks like benefits verification, providing real-time insights to contact center teams for empathetic engagement, personalizing patient engagement, and optimizing scheduling to ensure seamless actions across every process and customer touchpoint.

Key features include: Health Cloud for Providers: *Intelligent Appointment Management: Empower patients to self-schedule with centralized appointment booking. *Care Plans: Deliver personalized care at scale by managing across multiple care plans, including custom goals, problems, and tasks. *Contact Center for Health: Enable agents to quickly verify patient identity, capture interaction details, and more *Home Health: Deliver connected healthcare experiences beyond the clinic. Seamlessly manage pre-visit instructions from a convenient patient app.

Health Cloud for Payers: *Provider Network Management: Accelerate provider recruitment, credentialing, onboarding, and contracting to improve access to care. *Integrated Care Management: Improve member care outcomes by assessing care needs and creating personalized care plans. *Utilization Management: Reduce delays and approve care with guided workflows for prior authorizations, admissions, and appeals. *Benefit Sales and Administration: Utilize a single, intuitive digital portal for brokers and sales agents to quote, enroll, manage, and renew plans.

Health Cloud for Public Sector Health: *Crisis Support and Behavioral Health: Engage with empathy for optimal, whole-person care services. Optimize crisis center operations to promote urgent access to safe, quality mental healthcare, from anywhere. *Disease Surveillance: Expedite disease detection, investigation and response, gain real-time 360 view of public health data and enhance community trust and awareness. *Interoperability: Seamlessly connect systems to power more personalized, whole-person care. Leverage trusted AI and bidirectional data flow through FHIR APIs and pre-built integrations to simplify workflows and deliver a 360 degree view of every patient. *Intelligent Document Automation: Streamline health document intake and processing with end-to-end routing framework, classification, and multiple-entity support. *Data Cloud for Health: Gain a holistic view of each patients health with clinical and nonclinical factors: medical, demographic, claims, social, and behavioral, in one, real-time profile.

Agentforce for Healthcare: *Deliver efficient care services with intelligent actions and real-time data *Scale personalized patient & provider experiences with AI-powered skills *Maintain compliance with built-in guardrails on a trusted, secure platform

Security and Compliance: Health Cloud is built with industry-specific security and compliance in mind, including HIPAA and GDPR, and interoperability standards such as HL7 FHIR, helping to ensure patient data is protected and actionable.