Agentforce Health

Agentforce Health is the AI-first end-to-end platform for healthcare providers, payers and public health agencies, enabling you to rapidly adopt AI without the risk and cost of building from scratch.

Agentforce Health brings healthcare-specific data models, workflows, integrations, and compliance on a trusted, connected and open platform:

• Powering every interaction with unified clinical and non-clinical data.

• Reducing employee burnout and creating seamless patient journeys with pre-built AI agents.

• Accelerating collaboration across payer, provider and public health on a single, interoperable platform driving operational efficiency, scaling personalized engagement and accelerating time to care.

Key features include:

Agentforce Health for Providers:

• Intelligent Appointment Management: Empower patients to self-schedule with centralized appointment booking.

• Care Plans: Deliver personalized care at scale by managing across multiple care plans, including custom goals, problems, and tasks.

• Contact Center for Health: Enable agents to quickly verify patient identity, capture interaction details, and more.

• Home Health: Deliver connected healthcare experiences beyond the clinic. Seamlessly manage pre-visit instructions from a convenient patient app.

Agentforce Health for Payers:

• Provider Network Management: Accelerate provider recruitment, credentialing, onboarding, and contracting to improve access to care.

• Integrated Care Management: Improve member care outcomes by assessing care needs and creating personalized care plans.

• Utilization Management: Reduce delays and approve care with guided workflows for prior authorizations, admissions, and appeals.

• Digital Health Insurance: Utilize a single, intuitive digital portal for brokers and sales agents to quote, enroll, manage, and renew plans.

Agentforce Health for Public Sector Health:

• Crisis Support and Behavioral Health: Engage with empathy for optimal, whole-person care services. Optimize crisis center operations to promote urgent access to safe, quality mental healthcare, from anywhere.

• Disease Surveillance: Expedite disease detection, investigation and response, gain real-time 360 view of public health data and enhance community trust and awareness.

Interoperability: Seamlessly connect systems to power more personalized, whole-person care. Leverage trusted AI and bidirectional data flow through FHIR APIs and pre-built integrations to simplify workflows and deliver a 360-degree view of every patient.

Intelligent Document Automation: Streamline health document intake and processing with end-to-end routing framework, classification, and multiple-entity support.

Data 360 for Health: Gain a holistic view of patient health with clinical and nonclinical factors: medical, demographic, claims, social, and behavioral, in one, real-time profile.

Agentforce for Healthcare:

• Deliver efficient care services with intelligent actions and real-time data
• Scale personalized patient & provider experiences with AI-powered skills
• Maintain compliance with built-in guardrails on a trusted, secure platform

Security and Compliance: Agentforce Health is built with industry-specific security and compliance in mind, including HIPAA and GDPR, and interoperability standards such as HL7 FHIR, helping to ensure patient data is protected and actionable.